Friendly and welcoming environment
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Friendly and welcoming environment
Read iQ Brocco Reviews
Friendly and welcoming environment
Hello. Thanks for leaving this high rating, we really appreciate it.
That’s great place to stay. Value for money and convenient location
Hi there, thanks for taking the time to leave a review :)
Overall nice place to stay (IQ Brocco)
Hi there, thanks for taking the time to leave a review, we appreciate your feedback.
Rude staff, incomplete rooms and lack of social inclusion in events that can make the first year of university challenging and lonely
1. The closet can only use with hangers 2. The heater only works for two hours 3. As a non-smoking building, the smoking situation is out of control 4. The post locks are literally broken for YEARS, still not fixed, you can still open the post lockers with no key required 5. Poor reception time 6. The reception will only keep your parcel for 48 hours, and then they will just send it back 7. Horrible flat door lock design, the flat door lock = every other room door lock in that flat if you are in an ensuite 8. Expensive -> you can get a studio elsewhere with this price (with much safer and better services too) 9. No cleaning tools or services provided 10. No facilities in Block A, everyone must walk OUTSIDE the building and enter block B to do anything 11. Bin store is absolutely disgusting 12. People using drugs at the back of the building 13. Security is terrible, I have been followed to enter the building by strangers multiple times
Hi there,Thank you for writing a review. We appreciate your feedback, and we are extremely sorry to hear that your experience living with us has been less than expected. Any reported issues are generally solved within 24 hours. As for the room features, iQ Brocco provides separate drawers beside the fitted wardrobes. Heaters operate on a 2-hour boost switch, which is common for student accommodations. The lock is designed in favour of the security and safety of all residents. All flats are also equipped with a mop, bucket, dustpan and brush and hoovers are available to borrow from reception. Our reception staff is around from 09:00 to 17:30 and on-site security is always around outside of office hours. It’s important to mention to not allow non-residents to tailgate into the building. This can be reported to the onsite team, should this occur.Lastly, the bins in the bin store get rotated every day on weekdays and cleaned and washed on a weekly basis.We would like to apologise yet again if you felt that management did not deal with your issues as per your expectation. Our online maintenance portal allows you to log a fault at any time. Unlike many providers, all our maintenance teams are based on site, so we fix most issues within 24 hours. For those we can’t fix ourselves, we use only trusted contractors who go through a vigorous approval process.If you have any further queries, please do get in touch with us: hello@iqstudent.com. Thanks!
Living in IQ is the best choices for international students. The staffs are very friend. sometimes there will be some snacks for us to enjoy. I really like it
Thank you for this rating! We are glad you liked enjoyed the snacks and our friendly staff members. Wishing you all the best in your future endeavours.
Bad Accomodation to live in
Thanks for taking the time to leave a review. We are sorry you feel this way. Please do get in touch with us to further discuss your experience. We would like to help you and make it right: hello@iqstudent.com.