Vita Student Liverpool - Crosshall St. Reviews

Good service! Nice student accommodation!

DO NOT USE THIS ACCOMMODATION! I repeat do not use this accommodation!!!! Had the worst time of my life in this place. They are really quick in taking your money but not giving anything in return. I was there just for a couple of months and it was horrible for me. It was so bad I even do not know where to start. From everything breaking on a weekly basis to management trying to charge you everything to cleaners not doing their job and management completely clueless about everything that's going on around the place. When we first made a reservation they gave us two days to pay the deposit which would be fine if they gave us the right bank account information but we managed to settle that thought the phone. Then they told us we have to pay the whole rent in advance in the next 48h and that had to be done even before we even seen the contact because that is their company policy. There was more but the site doesn't allow me more characters

Absolute joke.... Been here for over two years, been nothing but nice to the staff and during my time there many staff were nice to me. However I have had an AWFUL experience with them ever since. I was enticed into getting a longer rental period so that I save money on the weekly payments and that when I decide to move out, they assured me that they would help me to find a replacement tenant to take over my remaining liability. That has not been the case in any way. Absolutely no help or effort from there end, let alone a reply to an email. Not to mention violations of my privacy. They have conducted room inspections firstly without making me aware, then when I question it, they are raising things that I need to pay for which are f****** stupid. They tried making me pay for a whole new TV over £450 because a socket was damaged.... when I questioned it to head office after multiple emails back and forth they suddenly found somewhere to fix it for £40? word limit restricts continui

From the moment I moved in I felt so welcome, all of the staff are lovely! Management and the lovely people who work on the desk always greet you with a smile, even know me by my name now! Housekeeping are amazing too, they always clean my room so well and it’s just a nice feeling coming home with a clean and tidy flat! I had a small issue with my window as anyone walking past could see in, but as I reported it to Vita they kindly ordered film and put it on the window so no one could see in but I still got light! Nothing is too much trouble and I really do feel like this is home

After moving here for my first year of University, I arrived to a room that had not been cleaned from it's previous owner with food still in the cupboards and occasional clothes found under the bed. The shower had a lot of mould in and the microwave/oven was covered in some sort of curry. After complaining they asked if I wanted to move rooms which I accepted, however I now pay over £170pw for a room with a window that does not open and looks into another room, and still has mould in the shower which smells quite badly no matter how much you clean it. They have recently added extra cleaning options for more money and have now started charging people to print papers which only management can do which is hard when some aren't there very often. When the accommodation have parties they are really good with free cocktails and food but these don't happen regularly after being told they would. The gym is quite good with basic machinery and the free breakfast is good too.

They recently changed there advertisement because they false promised students to give pizza parties and various other parties across the year which they really don't. You only get about 3 parties or so through out the whole year and this does mean you don't get anything for Halloween etc. I am paying £245 a week and expected the accommodation to be amazing but it really is below average. They false promise a lot and they just want money out of you and in return give you very less. The room has a noise all night which is very annoying as you can not sleep and they say its for our safety but do not tell you about it before moving in. The rooms are tiny specially for a pent house its very small. The wifi had problems for 4 days once when I moved in September. There ethics are rubbish and I have complaint before and they will not solve the problem instead question you as to why you wrote the complaint online. The breakfast is same every single day NOT CONTINENTAL.

Would I live at Vita Liverpool again? Absolutely not. The room I was in was tiny, window couldn't open, and no air conditioning. Fire alarm would turn off in the middle of the night, unexpectedly. When it was hot, I was forced to go to the communal area because it was too damn hot in my room and I had nothing to do about it. There was one time when the staff came to my room because someone else had 'scent problems' in their rooms. Pretty pointless visiting my room. Not my problem. Nevertheless, the people I met at Vita were amazing, staff and students, always had a smile on their face. Also, I was told before booking that the University of Liverpool is only 10 minutes away and when I told them, they had the cheek to correct me even though I showed them on the map. SO glad to have moved away from Vita. Wouldn't dare to stay there again.