How do you rate The Railyard?

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Most helpful review

During my time at railyard I had a fantastic time with my flat. They were sociable and fun which is all you can ask for when moving into student accommodation. In particular there were 4 staff members that were a cut above the rest and made me feel safe and happy, I also felt like I could go to them with any issues I had and they would sort it out. These staff members were: Penny, Emma, Danny and Liam.

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By member1160770
On 6th July 21

Liverpool Hall Rankings


Capital Gate #9
The Arch #10
iQ Great Newton House #11
Calico #12
The Railyard #13
Europa #14
Melville Grove #15
Atlantic Point #16
Crown Place #17
Vine Court #18

All Student Accommodation in Liverpool


Most helpful review

During my time at railyard I had a fantastic time with my flat. They were sociable and fun which is all you can ask for when moving into student accommodation. In particular there were 4 staff members that were a cut above the rest and made me feel safe and happy, I also felt like I could go to them with any issues I had and they would sort it out. These staff members were: Penny, Emma, Danny and Liam.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member1160770
On 6th July 21

Q&A


Q
Very bad accommodation supposed to be security 24/7 which is a lie, forgot me keys in my flat and I had to wait for a flat mate to open up for me also couldn’t pick up my parcel
By member1146196 On 29th February 20
Hi, 24 hour staffing has now been reinstated after receiving feedback, although The Railyard office is sometimes shut while we recruit more staff, we make use of the cities Roaming Security Officers to cover the desk of a night. If you ever require assistance and The Railyard Office is shut you can always pop over to, or call, Myrtle Court, where staff will be equally happy to help
By member1346844 On 18th March 20
Q
Hi, is the Railyard predominantly occupied by international students?
By member1341626 On 19th August 19
I’d say no! My daughter is there from sept and she shares a flat with all uk students.
By member443594 On 14th November 19
Q
may i know whats the average number of flatmate sharing???
By member835721 On 30th January 19
Reply from The Railyard
On 6th February 19

Hi, we offer a range of flat shares from 4 beds to 6 beds. Each bedroom has own en-suite and shares a communal kitchen/lounge with the other bedrooms in that particular flat. 

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Read The Railyard Reviews


Student Review: 5 /5
By On 6th July 21

During my time at railyard I had a fantastic time with my flat. They were sociable and fun which is all you can ask for when moving into student accommodation. In particular there were 4 staff members that were a cut above the rest and made me feel safe and happy, I also felt like I could go to them with any issues I had and they would sort it out. These staff members were: Penny, Emma, Danny and Liam.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Railyard
On 7th July 21

Thank you so much for the kind words! We're so glad you had a lovely time during your stay!!


Student Review: 3 /5
By On 2nd July 21

The Roost team have made me feel super welcome this year! espcecially Penny Liam and Danny, what a bunch of doods. Didn't love the rats though, those fellas clearly lift

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Railyard
On 7th July 21

Thank you fopr the kind words but PLEASE let us know if you've seen any unwanted critters so we can call our contractor out for an emergency check! 


Student Review: 5 /5
By On 30th June 21

My time at the railyard has been most enjoyable, from the onsite social spaces such as the secret garden to the community feeling generated by the staff and fellow students. Penny and Liam as well as the other staff have made my experience an unforgettable one! They have always been there to talk to me and my peers when we needed them and have been fully supportive of me all year.

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Reply from The Railyard
On 1st July 21

I'm glad to hear that you've had a lovely time here this year! Thanks for the review and kind words :) we're here for all of our residents 24/7 and always happy to chat and help out anyway we can 


Student Review: 3 /5
By On 30th June 21

The Accomodation is a bit dated, but the sense of community and staff well make up for it. All are fantastic, notably Penny, Liam, Danny, Sophie, and Emma. The real(yard) OGs.

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Reply from The Railyard
On 1st July 21

We are a little vintage, although we're getting a big upgrade this year as we're getting furniture upgrades in all the rooms! Thank you for the kind words about the staff, I'll be sure to pass it on :) 


Student Review: 3 /5
By On 25th June 21

When we first moved in, there was loads of flies on top of the fridge, dodgy oven, grill setting didnt work, microwave didnt work (got it replaced), overall state of the flat was not great to say we had just moved in. Constant problem with the taps and shower. Room itself was ok but carpet had stains on it that i couldn’t wash off. Not great really considering pricing, although it is one of cheapest in liverpool so can’t expect too much. Staff is helpful. I don’t know if i’d recommend as a first year but then again it is cheap, not great for socialising personally .

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Reply from The Railyard
On 1st July 21

Thanks you for taking the time to write this review, and thank you for the kind words about the staff. I'm sorry we didn't meet your expectations when you first moved in, we've taken this on board and have extra steps in place this summer to ensure that this doesn't happen again. The issue with the water pressure is being rectified in the coming week as well, although it has been a doozy to get sorted, and we do apologise. If you let us know your room number, we can get the housekeeper to clean the carpet for you. This has been an odd year for making connections, and thankfully most of our students have made lasting friendships with their housemates this year, but we appreciate that it hasn't been the case for everyone. If you would like to you can download our Neighbourhood app to help you make connections with other Student Roost residents, and if you have any suggestions for things we could do to help, we're all ears :) 


Student Review: 4 /5
By On 16th June 21

Had an amazing first year halls experience here, the accommodation itself is absolutely worth the price however Railyard wasn’t as much the place as it was the people. Had an amazing first year experience, all things considered, thanks to the other residents and the staff especially. Danny is the life of the railyard always doing his best to make sure everyone on sight has the best time possible and I can’t thank him enough for how much he made me and my friends fully enjoy our stay at railyard.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Railyard
On 1st July 21

Thanks for the kind words! I'm so glad to hear that you've had a great time this year. I will pass on what you said to Danny, he is an absolute peach!


Student Review: 4 /5
By On 27th May 21

The staff and students are what made staying at the railyard so enjoyable. The building is outdated and badly needs renovating, since everything seems to be in a state of disrepair JUST bad enough that it doesn't need replacing. However, the social life here is very good and people like Islam, Penny, Danny, Emma and Liam (as well as all the other staff) are as friendly as could be. There's somebody in reception 24/7 which is fantastic

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Reply from The Railyard
On 5th June 21

Thanks you so much for the kind words about our staff, I'll be sure to pass them on :) We're glad you've had a fun time and felt safe and secure whilst doing ti :) The Railyard is a little bit vintage but that's part of its charm - the beds are all being upgraded this year so we are going to see a big difference there! 


Student Review: 5 /5
By On 9th February 21

I’ve lived here for the past few months, notably over the lockdown period, hence the rating for the social experience. I like the location as it is close enough to the city, university and supermarkets, but not right in the city. Although there have been issues with noisy residents, repairs needed, the kind staff have been quick and efficient in their replies and in taking action. If you’re someone who likes to live in the outskirts, have a good view (I do have one at least), I’d definitely recommend the Railyard.

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Reply from The Railyard
On 10th February 21

Thank you for the kind words :) we know sometimes things go wrong, but we're glad that you have found the staff have been on the ball about solving issues quickly. Also glad to hear that you have found the location to be good, and we would love to be putting on more social events but we just aren't able at the momnet due to lockdown. Hopefully, hopefully we will be able to soon! 


Student Review: 1 /5
By On 15th May 20

Expensive accommodation that was not clean when I initially moved in. My bathroom had a sewage smell for weeks that I had to have people out to 4 times during my stay there, it was not pleasant. The 24/7 security advertised is not true as most evenings and weekends there was no one on the desk and you had to call the other roost a few mins away if you needed something, very inconvenient. The only perk of the accommodation was that for the university it was close but overall I would not recommend it as a place to live due to the lack of cleanliness and slow response to solve issues.

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Reply from The Railyard
On 9th June 20

Hi, We are genuinely sorry to hear that this was your experiance. We had a number of issues last year with the external cleaning company used to prepare rooms for next inlet of residents that resulted in members of our full time team doing additional hours to get everything ready, we can only apologise if your room was not to a reasonable standard of cleanliness upon your arrival. we have not renewed our contract with that company for this years summer cleans. although we did struggle with staffing issues earlier in the year. we have not rectified this issue and have 24/7 security over both sites. during that time we always had at least one member of staff doing patrols and answering phones and emails over both sites. We take great proide in our maintenance team who work over both sites around crown street, they strive to go above and beyond and endeavour to rectify issues as soon as they can after they are reported to us. If it is something we cannot fix in house, we have external contractors that can come and do more specialised tasks. If something is taking longer than usual we are always happy to answer questions or chase up answers on yoru behalf. 


Student Review: 2 /5
By On 17th March 20

I don't recommend this accommodation: uncomfortable bed, mould in the bathroom, very noisy, the windows is not soundproof neither cold proof, the room/kitchen/building is badly maintain, no 7/24 reception, no social spaces in the Railyard. Expansive for what it is.

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Reply from The Railyard
On 9th June 20

Hi, We are very upset to hear that this was your experience. We replace a number of matresses each year and check for damage at each inspection, any matress that is unsuitable due to age we will do our best to replace if this is reported to us. With regard newer matresses; we advise buying foam matress toppers if the firmness/softness of the bed is not to your particular taste. We have also in the past stored matresses if residents have brought their own from home.Our in house maintenance team is very good and will do their upmost to rectify any maintenance issue in a timely manner as long as it is reported to us. Sometimes the seals in windows can become less efficient with time and may need adjusting or replacing, our in house team can do this when needed which usually solves exterior cold and noise issues.we have now solved the staffing issues regarding 24/7 security. although we do not have social space in the railyard, we do have a good social space at myrtle court, a two minute walk away, that is available for use by all residents of the railyard.


Student Review: 2 /5
By On 29th February 20

No 24/7 security false advertisement !!!

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Reply from The Railyard
On 9th June 20

Hi,  we did suffer with some short term staffing issues that meant we could not provide 24/7 security across the both sites in the vacintity. at all times we had at least one member of staff in one of the receptions who would do patrols across both sites. this has now been rectified after a number of positions where filled earlier in the year. 


Student Review: 5 /5
By On 25th November 19

Railyard student accommodation is a nice place to stay for me. It is not expensive but the circumstance is clean, safe and quiet. Not far from the place I study.

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Reply from The Railyard
On 28th November 19

Hi I'm glad you've had a lovely stay and that you feel you've got your money's worth :) we endevour to provide the best quality for money in terms of m=both your stay and your location from uni


Student Review: 5 /5
By On 22nd November 19

Really nice place. Yuki is nice and helps out with everything.

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Reply from The Railyard
On 28th November 19

Thanks for your review! Yuki is the best :) all of our staff try and be as helpful and friednly as they can at all times :)


Student Review: 3 /5
By On 20th November 19

It’s got a bed and a shower, that’ll do

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Reply from The Railyard
On 28th November 19

We're glad you feel your immediate needs have been met :'D you're entitled to use the Myrtle Court facilities (just a 2 minute walk away) such as the pool table and TV/ living room at any time, so just pop over and ring the bell :)


Student Review: 4 /5
By On 20th November 19

Value for money but the private laundry company reallyy needs to be improved

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Reply from The Railyard
On 28th November 19

Thanks for your review, we're glad you think we're good value for money :) we can use your feedback to pass onto our contracters :)


Student Review: 5 /5
By On 20th November 19

The staffs are very friendly and management is pretty nice :)

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Reply from The Railyard
On 28th November 19

Thanks for your feedback! Our staff are known for being friendly and kind so I'm glad they have lived up to expectations :)


Student Review: 5 /5
By On 20th November 19

Nice person,wonderful experience.

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Reply from The Railyard
On 28th November 19

Thnks for your kind words, we're glad you're having a wonderful time with us :)


Student Review: 3 /5
By On 16th November 19

When I came my room was completely dirty, the carpet is in such bad conditions that even though I've passed the hoover many times sometimes I still find hairballs tangled up to ir, I guess from girls that stayed here before. The bathroom was even dirtier than the room itself... I spent a whole afternoon cleaning the bathroom with Bleach. The people are friendly and the staff is friendly too but the quality of the rooms is bad considering how they could be with a bit of care.

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Reply from The Railyard
On 28th November 19

H :) first of all thank you for your feeback and we're glad that you found our staff so welcoming. We're really sorry to hear about your experience when you arrived, it's not the norm and we take it very seriously. Please come and see us at reception or drop us an email and we can try and rectify the situation for you. We're sorry our normal standards haven't been kept but your feedback allows us to constantly improve and ensure it doesn't happen again.


Student Review: 3 /5
By On 15th November 19

A pretty good living experience

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Reply from The Railyard
On 28th November 19

We're glad you've had a nice time, we aim to ensure everyone who stays with us has a positive experience :)


Student Review: 5 /5
By On 15th November 19

nice place to stay , friendly staff

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Reply from The Railyard
On 28th November 19

Thanks for your feedback, we are happy to hear you've had a good experience with our staff :)


Student Review: 4 /5
By On 14th November 19

Great accomodation but lacks common room

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Reply from The Railyard
On 28th November 19

Hey :) we're glad you love it here! Anyone staying at The Railyard has access to the Myrtle Court facilities including a common room/ TV/ pool table and games, just pop over to the front door and we'll buzz you in :)


Student Review: 5 /5
By On 14th November 19

Best place to live for your university life, the staff is very friendly and the neighbours are like family. I would recommend to anyone who wants to live near the campus.

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Reply from The Railyard
On 28th November 19

Thank you for such amazing feedback :) we really try and foster the feeling of family and being neighbourly here. We're glad to hear you'd reccomend us and if you do we're currently runnig a very limited offer where if you refer a friend you get a £150 Amazon voucher!


Student Review: 5 /5
By On 27th June 19

Great experience i really enjoyed my time spent here.

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Student Review: 5 /5
By On 5th June 19

The reception services is very good. The room is good and value to live in.

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Student Review: 5 /5
By On 5th June 19

It’s a excellent place for students. Staffs in reception are very kind and nice.

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Student Review: 3 /5
By On 24th May 19

I stayed in a bronze ensuite this year. Pros: Close to university Nice bathrooms/showers Friendly staff Large desk in room Shelf space Cons: Cheap furniture in rooms See-through curtains that flood room with light early in morning Old-fashioned kitchen Cannot access common room in Myrtle Court with key

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Student Review: 3 /5
By On 24th May 19

I stayed in a bronze ensuite this year. Pros: Close to university Nice bathrooms/showers Friendly staff Large desk in room Shelf space Cons: Cheap furniture in rooms See-through curtains that flood room with light early in morning Old-fashioned kitchen Cannot access common room in Myrtle Court with key

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Student Review: 5 /5
By On 24th April 19

Love living hear .I do a lot of online shopping and my parcels are always easy to collect from reception also great location for uni

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Reply from The Railyard
On 24th April 19

Thats great to hear! You can never do enough on line shopping haha! You can collect your parcels 24/7 and never have to miss a delivery. 


Student Review: 4 /5
By On 17th April 19

The apartment has a professional administration team. All the staff are kind and helpful. It’s a good experience of living here.

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Reply from The Railyard
On 24th April 19

Thank you for the review, all our team members are here to make your stay with us as enjoyable as possible. We will always try to help in anyway that we can.


Student Review: 4 /5
By On 17th April 19

The apartment has a professional administration team. All the staff are kind and helpful. It’s a good experience of living here.

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Student Review: 5 /5
By On 15th April 19

It’s a very nice accommodation for students.The price is suitable and close to the University of Liverpool.It,s also convenient to buy something in the market because there are many markets around there.

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Reply from The Railyard
On 24th April 19

Less than a 10 minute walk to the nearest UOL campus. No need for bus fares so you will save £££ by living so close to use and shops. 


Student Review: 5 /5
By On 15th April 19

Very good living experience and warm staffs and services, and it is close to university campus , strongly recommend the Railyard student accommodation.

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Reply from The Railyard
On 16th April 19

We are glad you are having a great experience living with us, we try to make our students stay as enjoyable and comforatable as possible.  Thank you for reccomending us


Student Review: 5 /5
By On 15th April 19

the location is very good. reception is friendly

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Reply from The Railyard
On 24th April 19

We offer a 24/7 service and always with a smile as we love to help our residents. 


Student Review: 5 /5
By On 15th April 19

great location , nice reception

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Reply from The Railyard
On 16th April 19

Thank you.  Not many students know our exact location as we are classed as a L7 postcode but closer to Liverpool Uni than most L1, L2 & L3 postcodes. It takes our students about a 10 minute walk to get to the nearest Liverpool Uni Campus. With lots of food places and shops along the way! :)


Student Review: 5 /5
By On 13th February 19

Last year of studying in Liverpool Uni and I am going to miss living at The Railyard. The whole experience of meeting new friends for life from my flat share and having a comfortable and well located accommodation for uni has really made my time In Liverpool even better. I live in a bronze en-suite my room is a lot bigger than some friends who live in a new build, I have a good sized desk and plenty of storage. I have already recommended others to stay here as I know they will enjoy it too.

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Reply from The Railyard
On 14th February 19

Thank you for your review, we hear lots of stories like yours making friends for life from the flat shares which we love to see as it is such an important part of Uni Life. 


Student Review: 5 /5
By On 29th January 19

This accommodation is convenient for university life. It provides a great experience and has always been improving the facilities all the time!

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Reply from The Railyard
On 6th February 19

We are proud to have a great location for any student wanting to study in Liverpool. We are a 5 minute walk to the nearest UOL campus. We have a great selection of resturants, stores and bars all within walking distance.  


Student Review: 5 /5
By On 27th January 19

Been at Railyard for 2 years now, the location is the most important aspect as it takes 5 minutes to walk to my Liverpool uni campus. The kitchens are really spacious and the shower is very good. Nice staff who would do anything to help.

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Reply from The Railyard
On 6th February 19

Our kitchens are a great space for you and your flat mates to socialise and cook in. We do receive lots of compliments about our showers being powerful! :) 


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