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|St Andrew's Gardens||#14|
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Read The Arch Reviews
Brilliant staff, and location, not many events and broken stuff has to be told to fix many times
I love Liverpool for its dock. I enjoy chinatown as well.
All the staff are super lovely and helpful :)
the staff are very friendly and helpful
I've been here since from my foundation year and it's been great. Lovely staff and safe and clean environment. The only thing would be' rooms could've been little larger.
Nice location but ruined by the lack of compassion and communication during the covid-19 pandemic. All common areas locked out, reception locked up and unoccupied, forced to move out due to government guidelines, Uni closed. Yet students are still being charged for the last weeks before the Easter break when this first occurred and also for the whole of the last term. The Arch has deactivated keys yet still want to charge rent. They have said they will throw out any stuff left behind. They do not answer phone calls or emails, just send an auto response email that says nothing. Rent for the last term was due yesterday. They haven't yet taken it, but have sent an email saying it hasn't been paid and they will charge an extra 3% interest for being in arrears. They will not communicate to explain further so they seem to be not only keeping rent unfairly but also charging interest on top for no reason. Other accommodations told students weeks ago that no rent will be taken for the last term
Firstly, the internal courtyard is not a social space, merely an access way to the lifts/flats and does not have the facilities for social time i.e. benches. The staff on reception are lovely and helpful, however, it is clearly the higher up departments that do not care for the tenants. At a time of uncertainty, the finance department have not bothered to get back in contact when it is clear the sender of the email is greatly worried. They have not catered for individual needs and concerns when people have sent them emails and instead sent very vague emails back that are clearly a copy and paste with no real answer to questions. It's a shame to leave the arch on such a bad note, however, had downing students cared enough about it's tenants, instead of money, the reviews would be a lot better and many more people would recommend this accomodation
Refuse to let us off with the last instalment during a pandemic... students that have lost their jobs and would now have to put their own money towards the last payment, the accommodation is good though, good reception, well set out for students but the security often don’t understand that’s it’s students living there. I feel the last payment has ruined the arch for me and I’ll be wanting a refund for the last payment due to me not being there since the end of March
During the 2020 COVID-19 break out we were treated really badly. Despite being told to return to our primary homes by the Government, Downing Students proceeded to take advantage of the situation and make everyone pay for the last instalment of rent, even though the majority of occupants had moved back home in fear of their safety in health. The flat is not worth paying £144 a week for, the only highlights of the accommodation are the bigger rooms and it’s location. Added to this the ‘cleaning facility’ was none existent. My flat wasn’t cleaned once during the time that I lived there.
Disgusting disregard for their tenants. It's less about refusing to release students from agreements, and more the general refusal to hear any of their financially struggling tenants' pleas, threatening that if tenants do not pay their final rent installment, it will affect their's (and their guarantor's) credit score for the rest of their lives. Downing do not stick to theie side of the contract of providing reception staff, security or use of common rooms. The agreement also states that any abusive/bullying behaviour will result in your tenancy being voided, I was forced to move out of my flat and the 'abuser' stayed put happy as Larry. Just the idea that Downing won't be receiving their shamefully priced rent (yes, shameful as honestly the cost of rent compared to over accommodation available in Liverpool is ludicrous and not even close to being accurately priced), suddenly bounds tenants to this large corporate company who have failed to comply with their own contract. Disgusted.
Absolutely disgusting company, up until now I would say little wrong with the accommodation, however in this time of uncertainty they give 0 considerations to their tenants. They refuse to release anyone from contracts even though they have closed many services such as the common room, study room, reception etc. Amongst this the lack of communication is astounding and disgraceful, I have heard no one getting a response to their emails, including many of my own, and when I tried to call it was blanked more then once! Finally, the lack of financial stability is obvious for a student and to replenish our loans to pay rent we rely on jobs which many of us have lost in this climate. Downing students impersonal response 'we are following guidelines from the government'. I would 100% recommend against this company at any location when previously my review would have been the direct contrast.
The Arch should honestly be ashamed in the way they treat their students and especially during a pandemic. They have no care for the financial situation students find themselves in and even after handing keys in and checking out of accommodation demand £2000+ worth of rent despite other accommodation displaying discretion and allowing tenancies to end. It is not worth the money that is pumped into it weekly and also the wi-fi is that slow i could walk to my friends houses across the country and hand deliver them a note by the time my messages have sent. If you’re a student looking for accommodation in Liverpool i absolutely DO NOT recommend The Arch.
Biggest bedrooms in lpool, staff are immense, so close to a night out like a 5min walk to everything but still in a quiet location and dead chill. Always getting free food in reception it’s lit
I've had an amazing time living at the arch so far. Staff are so nice always there to chat, repairs get done quickly, and rooms are super nice/spacious. If there is noise, security is always there if needed. The location is also great, close to the city centre but not too close to be noisy. It also feels really safe even when I'm walking home after a night out. Overall, great place to live! :)
Great location, friendly and helpful staff and problems fixed quickly
it is really good and clean and lots of fun
The Arch is really good and is very clean
It s good everything is nice clean people
everyone its really nice and the enviroment it is the best
Great place to live and excellent service
Great staff and building. They have been super helpful with all my problems I've had with flatmates and any problems with the flat maintenance have always been dealt with really quickly!
Very good accommodation. Large rooms and good location.
Everything is good. The rooms are beautiful
I like the receptionists they’re very welcoming :)
I have really enjoyed my stay at the arch this year. The staff are soo friendly and Accomodating, facilities are great and overall I really loved it
Good location, wish there was a gym but, overall a nice place to stay
Staff are always nice in reception and if you have a problem they always help out quickly.
Great student accommodation to stay in, maintenance is very efficient, Daisy and Conor are always very welcoming and the staff in general are very friendly. Social events are always very fun and involving.There is a great sense of community and a warm atmosphere.
I’ve really enjoyed my stay at the arch it’s been good
The Arch is amazing! Such a great place to live and study. The facilities are well managed and everyone on reception are super friendly and approachable :) The Arch is in a great location not far from shops and attractions, which is good if your not local and want to explore new places. I wouldn’t want to live anywhere else!!
Brilliant people, perfect location and great staff
The Arch is so cooooool i love living here with friendly people and staff
The Arch is a very relaxed and easy place to live and study. Plenty of social events and everyone is so friendly and approachable. Everything is well looked after and maintained as well as being in a good location not far from my university.
The rooms are the biggest in the area, and along with the large social spaces where they will often put on parties with food and drink to get everyone down from there rooms makes it a really good place to live. There is always security at the front desk making the place feel very safe, but also they pick up any parcels I order. It’s in the ideal location with a ten minute walk to the clubs and uni and a five minute walk to the shops. It’s always very clean and the WiFi is great I have my laptop phone and PlayStation on it and it’s never slow. I think it’s the ideal place to live with all things considered.
I love it here at the Arch! Wonderful staff on reception who are always there to help when I need them. Great location and facilities are always well looked after. I highly recommend the Arch!!
Everyone is very friendly including the staff Events are always well run Everything is very clean and maintained if there are any issues
Daisy is the best! Daisy is always friendly Also Derek
I have lived at the arch for two years now. Mo, Daisy and all of the other staff are very nice and approachable. All of the staff have been very supportive in difficult times, especially during the aftermath of my relationship breakdown recently which was most appreciated especially for my own well being. Having my own flat (studio) to escape too is amazing as it gives me my own space, which i require, however when i want company i just pop downstairs. Caroline xxx .
Nice place to stay but not a very nice area at night not a very safe place of an evening loads of homeless and drunk people
As a child you always think about owning a large mansion. But after staying at the arch I think I will instead use the money when i become a billionaire to keep going on courses just so I can stay at the Arch. I give it 10 Halls out of 13
I remember the first time I stepped foot in the arch. The wind from the AC gently touching my skin. The smell of hope and confidence flooding through me as I realised... this is home now. I felt a sudden urge to learn. To progress. To push myself. All to prove I was worthy of staying in these fantastic halls. Each time I passed a person within the walls we stopped and engaged in conversation. Conversations full of wonder and prosperity. It was Beautiful. On my darkest days I would tap my little fob against the pad and walk through he sparkling glass doors and instantly feel revitalised. For example when mother had messaged me to inform me of Arsenal losing to Chelsea. I was down. My goodness I cannot explain the depths to which I sank. However as soon as my feet crunches against the leaves in the courtyard of my new home. All woe was lifted from within me. At last. Chelsea, you are scum and I may hate you deeply. So very deeply. Yet the arch has allowed me to feel happy once more.
The other accommodations have a whole lotta damage! The Arch has flex seal
Absolutely beautiful building and beautiful people I met living here. One of the most blissful years of my life was spent living here. Was so happy waking up just knowing I was in the arch. Choose right people. Choose the Arch
Absolutely lovely with great, spacious rooms!