How do you rate Merlin Heights?
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Read Merlin Heights Reviews
Location firstly was awful. Situated right next to a new block of flats being built meant that there were constantly power tools being used and workers shouting. This would start from 7 in the morning until about 5/6 in the evening. I could never open my window as it made it even more unbearable. Secondly we were promised cleaners to clean the kitchen every other week. This NEVER happened. Not once did someone enter my flat to clean, which I would not have minded had this not been promised. This landlord will rip you off for as much money as possible. The slightest mark on the wall and you will be saying goodbye forever to your deposit. The internet was slow and often I couldn’t connect to it, I just had to use my data constantly. The social experience was awful, it is impossible to socialise at this accommodation. I read the reviews before booking this accommodation thinking that people were making it sound worse than it is. I was wrong. Please for your benefit do not live here!
Rooms ok and kitchens ok,kerry and her team very helpful..Downside ,didn,t get told before booking that a new building on the side was going to get built as well .Already new flats on the front getting built( which was known).New student accommadation for merlin heights ,building works thru the night sometimes 2.30 in morning.Put a complaint in.Dark walk to main street!
Covid-19: Accommadation team have tried to be helpful but no communication at all from landlord with respect of final terms rent.It still needs to be paid.No concern at all for their student tenants well being.Even though dmu has closed and advised students to go home before lockdown.Rooms have been cleared,keys returned .Had no use of facilities/ untilities since march23rd.But still got to pay maintenance.Shocking landlord behavior!!
The rooms are okay but cheaply furnished along with facilities such as the shower clogging and being too hot to use a lot of the time. The staff were friendly, especially the maintenance worker who seems like a great guy in general. The social spaces aren't very inviting but when they were empty I was able to play pool with friends a couple times. The internet would play up a lot of the times but it was decent when it worked. The worst thing about it was the location, we were totally unaware upon moving in that there would be 3 construction sites around the building completely disrupting sleep and study. One of them is now complete but the other two on the east and north wing are most likely still going on. It's much better value to just rent a house or apartment close to DMU.
Covid-19: Not at all. Rent is still set to be paid in full, nearing May. The landlord has been nothing but unsympathetic and money grabbing up until this point despite most people vacating over a month ago. Bills were included in the price and not even a reduction is offered for unused services.
Noise at night is ridiculous , security don’t do a thing about it. On arrival in September 2019 I wasn’t informed on building works going on till late 2020 which was noisy in the mornings and started at 7am in the morning throughout the day till 4/5 pm. Security staff are rude and hostile towards you and many people will vouch for this. I was told that a cleaner would come to clean the kitchen weekly which was false information as our kitchen was never cleaned , luckily my flat were tidy people and we cleaned up after ourselves. In addition to this , my friend saw rats on 2 occasions in the grounds of the accommodation which I believe is disgusting.
Covid-19: We have not been helped during the recent Covid-19 pandemic. The landlord is still requiring we pay up to £2000 for the final rent instalment despite the situation and will not provide any recent updates on the matter. This shows that this accommodation provider does not care for the well-being of students so I recommend to anyone thinking of staying here to not bother as they don’t have any compassion for students.
Moved in not knowing that there was building construction beginning and that it would last the whole of the time I’d be staying there which was noisy in the early mornings. Told there would be a cleaner that’d clean our kitchen weekly , that did not happen at all. Lack of social space made it hard to meet people as the accommodation is set up like tower block flats and you only have access to your building. During the Covid-19 pandemic the landlords are still demanding we pay up to £2000 for flats me and many others are not staying in and told that we “weren’t made to leave” which is a poor response. I’d definitely chose elsewhere to live as they do not care for the well-being of students clearly.
I've had a pretty interesting first couple of months with MH. On the 5th day of living here, our kitchen caught fire. No fault of MH, just an electrical problem. We were moved into other rooms while they carried out the repairs, and it took a couple of months (moving back around mid November). However, the staff were great at handling it all, very understanding and helping us with anything we needed, and we even got free pizza when we returned to the original flat. However, I do want to raise a downside as well. While the day staff are great, the security staff at night are absolutely atrocious. More nights than not, we have people sat out in the courtyards screaming and shouting, doing drugs and all sorts of things, which security totally ignores (they're normally watching Star Trek, I wish I was joking). We even had to call the police because people were setting off fireworks and security just ignored it. To finish; just pick a room at the back and you'll be fine :)