Amazing and friendly staff throughout the building who are happy to help with any queries. All issues are solved very quickly. Town centre is right outside so the building is a prime location for first years.
Liverpool Hall Rankings
| Calico | #3 |
| The Electra | #4 |
| Byrom Point | #5 |
| Myrtle Court | #6 |
| Horizon Heights | #7 |
| The Arch | #8 |
| Apollo Court | #9 |
| Glassworks | #10 |
| Prospect Point | #11 |
| Europa | #12 |
*Minimum 10 reviews required to be ranked.
StudentCrowd University Rankings
See full league table...
Amazing and friendly staff throughout the building who are happy to help with any queries. All issues are solved very quickly. Town centre is right outside so the building is a prime location for first years.
Horizon Heights Information
| Telephone | 0300 303 8642 |
| Postcode | L3 5LX |
| Price from | £169.00 per week for 23/24 (subject to availability) |
| Features | 10-minute walk from the University of Liverpool & Liverpool John Moores campuses. Brand new property, common room & study room. |
| Top tip | Horizon Heights is in the buzzing Knowledge Quarter, from the 11th floor up there’s views across the city and beyond to the Welsh hills. Visit the website to find out more! |
Horizon Heights Biography
Horizon Heights is a ten-minute walk from the University of Liverpool and Liverpool John Moores campuses. Just a few streets away, you will find Liverpool’s world-class museums, galleries, the St Johns Shopping Centre, the iconic Radio City Tower and Ropewalks. The accommodation is conveniently located in the vibrant Knowledge Quarter and is right new to Liverpool Lime Street train station.
Staying at Horizon Heights means you can enjoy modern and new facilities as the property is brand new! There is a common room for you to socialize or relax in after a long day of class. For your benefit, there are communal study spaces to make use of.
There is a selection of rooms to choose from. Each floor boasts fantastic views of the city, Welsh hills and the Wirral peninsula.
Visit the website to secure your room!
Q&A
Thanks for getting in touch! There will be drop off locations around the building if you're checking in on 2-3, 9-10 or 14-16 September, then car parks are situated nearby. Hope this helps!
We don't have a gym on-site, however there are 4 gyms in close proximity. If you're going to LJMU, the gym at the Sports Centre is only £25 per year, and is less that 5 minutes away!
It depends on which university you're going to! If you're heading to LJMU, then yes, you'll be with other new LJMU students. If you're attending any other university, get in touch and we'll be able to help!
Absolutely! If we have the availability, this is something we'd be more than happy to look into. You'll just to email us at horizonheightsliverpool@unitestudents.com!
Ask a new question about Horizon Heights
Read Horizon Heights Reviews
Ian from St Luke’s View is awesome!!!
Thanks for your review! We're so glad to see that Ian is loved across all of our properties in the city! We'll pass on your lovely feedback to him!
Really good, recommend and Liv is great.
Thank you for your review! We're so glad Liv was on hand to help today, and we really hope you enjoy the rest of your stay with us!
big rob fixed my cupboard and had a great chat
Thanks for your review! We're glad Big Rob was on hand to sort your cupboard out - if you need anything else, please let us know!
Big Rob sorted everything for us all all the time
Thanks for your review! We're glad Big Rob is on hand to sort any issues that you might have, and I'm sure he'll love the feedback! We hope you enjoy the rest of your stay with us!
Overall a great time, all staff and maintenance staff are lovely.
Thank you for your review! We're biased, but we think the tean are pretty lovely too! We hope you enjoy the rest of your stay with us.
a great place to live with it being so central
Thanks for your review! We're so glad you're having such a nice time with us! We're on hand 24/7 when you need us.
Brilliant central location, great maintenance and security.
Thank you for your review! We're so glad you're enjoying your stay with us!
Big rob sorted my radiator today love the service on the property
Thank you for your review! We're glad Big Rob was on hand to sort out your radiator! We hope you enjoy the rest of your stay with us!
Unya is a pleasure at Horizon, always ready to help and never see her without a smile on her face
Thank you for your review! We're so glad you're enjoying your stay with us! We'll pass on your lovely feedback to Unyo.
Francis helped us out with a card
Thanks for your review! We're glad Francis was on hand to help you out. We hope you enjoy the rest of your stay with us!
I have lived in horizon heights for my first two years in liverpool and through it have made so many friends for life
Thanks for your review! We're glad you're enjoying your stay with us, and it's so nice to see that you've made friends for life in our property!
great place to live love the staff and the social spaces are amazing !!
Thank you for your review! We're so glad you're loving the spaces, and the team are always on hand to help, whenever you need us!
Big rob is an amazing guy, gets the job done quickly and has great banter
Thank you for your review! We agree, Big Rob is amazing - we're so glad he was on hand to help! We hope you enjoy the rest of your stay with us.
Location is perfect. The sky lounge is lovely but had a curfew, I think considering how much we pay that is ridiculous. It can be very noisy on week days past 1am and staff take so long to respond to noise complaints/ they don’t respond at all. When it comes to collecting your parcel on some days you are still unable to collect it 2 hours after it has been delivered, even if you have somewhere to be and need it sooner. The lifts are always broken, not good when your paying £165 weekly. Finally, my flat mates made the kitchen a mess, this was flagged in kitchen reports. This then followed with the day staff aggressively banging on my room door which was a complete over reaction, would they do this if we wasn’t students? Made me feel like a child.
Thank you for your review! This isn't what we like to hear, and we'd love to know more about your situation. You can pop to reception and speak to a member of the managment team. We'll also absolutely look at how we can extend the opening hours of the Sky Lounge and how we can better support our students with parcel collection.
Maintenance is very good. It’s an easy process shout out to big Rob for always unblocking my drains
Thanks for your review! We're glad Big Rob is always on hand to help when needed!
Very unhelpful and unprofessional staff, I unintentionally caught a member of staff asleep at reception in the background of a video while filming a takeaway on the way into the building to send to a friend, although paying £7.7k for the year to live here, I got harassed on my way in through the barriers by a staff member and was unprofessionally and falsely accused of “filming girls”, being forced to delete the video and remove any evidence of the “24/7 staff” being asleep on the job while they are supposed to be on duty. Highly unprofessional and disappointing as a Master’s degree student choosing to live here, very unimpressed.
Thank you for getting in touch and leaving us a review. This isn't what we like to see, and we're sorry that you've experienced this. We'd be really keen to discuss this in more detail, as this isn't the experience you should've had. Our email address is horizonheightsliverpool@unitestudents.com, or alternatively you can pop to the reception desk and ask to speak to a member of the management team. Thank you.
Adam was amazing🤍Gold star He helped us with cinema room
Thank you for your review! We're glad Adam was on hand to help!
Liv and Kay were very friendly and helpful when I needed to replace my key card
Thank you for review! We'll pass on your lovely feedback to Liv and Kay, and we're glad they were on hand to help!
great staff experience, liv was very helpful
Thank you for your review! We'll pass your lovely feedback onto Liv!
adam from reception was very helpful with my parcel
Thanks for your review! We're glad Adam was able to help and we'll pass on your lovely feedback.
Adam at reception is very helpful
Thank you for your review! We're glad Adam was on hand to help!
ADAM IS THE BEST !!!!!!!!!!!!!!
WE AGREE!!!!! Thanks for your review, and we'll pass your feedback onto Adam!
I have loved staying in horizon this year. Has been such a good place to stay as a first year being so close to everything
Thank you for your review. We're so glad you've loved your time with us and hope you enjoy the rest of your stay.
very good rooms and brilliant customer service
Thank you for your review! We hope you enjoy the rest of your stay with us.
Great location, friendly staff
Thank you for your review! We hope you enjoy the rest of your stay with us.
very good clean and staff are very helpful and always willing to assist with any problems especially pat and kaye
Thank you for your review! We'll pass on your lovely feedback to Pat and Kay.
I’ve loved living here for nearly a year and a half now, the staff are lovely, Kay especially has helped me out on a lot of occasions. I look forward to the rest of my stay.
Thank you for your review! We're so glad you're enjoying your stay with us, and we're on hand 24/7 for anything you need.
Great staff especially Unyo who is so helpful!
Thanks for your review! We'll pass your feedback onto Unyo and the wider team.
unyo is a very helpful employee
Thank you for your review! We hope you enjoy the rest of your stay with us.
Great customer service, lovely staff. Especially Kay and Liv helped me with any questions I had.
Thank you for your review! We're so glad to hear that Kay and Liv delivered a great service! We'll pass on your lovely feedback.
Big Rob made a quick and efficient repair, very friendly service
Thank you for your review! We'll pass your great feedback onto Big Rob!
Rob fixed everything, professional, friendly :)
We're so glad Rob was on hand to fix everything for you. Thank you for your review, and we'll pass your lovely feedback onto him!
very welcoming and modern accom
Thank you for your review! We hope you enjoy the rest of your stay with us!
Had a great experience this morning aided by Kay and Liv who helped me sort my keycard which wasn’t working properly
Thanks for your review! We're glad Kay and Liv were on hand to get your card sorted!
Brilliant sweets, Kay and Liv are so nice for giving them out
We've always got freebies on reception to give away! Thanks for your review - we hope you enjoy the rest of your stay with us!
Lovely staff at reception especially liv.
Thank you for your review! We'll pass on your ace feedback to Liv and the wider team!
Really good location for all unis. Good study spaces and really helpful staff
Thank you for your review! We're so glad you're enjoying your stay with us and the team are here to help. We hope you enjoy the rest of your stay with us!
kay and adam are lovely!! so helpful and always bring a smile to my face
We're always on hand to bring smiles to our students! Thank you for your review! We'll pass on your lovely feedback to Adam and Kay.
Unbelievable staff, Kay and Adam make everyone in horizon feel warm welcome and safe
We're so glad the team are on hand to make you feel safe and welcome! Thank you for such a lovely review!
Kay and Adam are brilliant! Best receptionists in the building, so lovely and helpful.
Thank you for your review! We'll pass on your lovely feedback to the team! We hope you enjoy the rest of your stay with us!
A really nice place to live with the room atmosphere and the staff who make it special. Had a great experience with Kay who is always happy to help
Thank you for your review! We're so glad the team here are here to ensure you're having such a good experience with us!
Lovely staff, Kay was very friendly and understanding and offered me a free washing trip
Thank you for your review! We're glad you got your app working again, and Kay was on hand to save the day with getting the machine on for you! We hope you enjoy the rest of your stay with us.
Excellent accomodation love the location and staff and specially Francias Most Recommended accomodation
Thank you for your review! We're glad you're enjoying your stay with us and we'll pass this feedback onto Francis!
Great location and amazing staff members, Unyo was very helpful
Thanks for your review! We're glad Unyo was on hand to help when you needed it. We'll pass your feedback onto her and the rest of the team!
Very good accommodation to live at
Thanks for your review! We hope you enjoy the rest of your stay with us!
Kay and Unyo are the best staff in horizon, 5 stars all around
We agree, they are pretty boss! Thanks for your review and we hope you enjoy the rest of your stay with us!
I enjoyed my stay in Horizon Heights. The best part was the proximity to my classes and the city center. I would totally recommend. The staffs are all amazing, Unyo was very helpful whenever I called. The accommodation is beautiful with amazing social spaces.
We're so glad you're making full use of the social spaces, and you're enjoying your stay with us. Thanks for your review!
Liv was very helpful at the desk. very friendly !
Thank you for your review! We're so glad you had a great experience from Liv - we'll pass on the feedback!
The reception staff at the front are really helpful especially Kay and liv
Thanks for your review and your lovely feedback about the team - we'll pass this onto Kay and Liv!
Really helpful! Millie was lovely, friendly and efficient
Thanks for your review! We'll pass on your lovely feedback to Millie!
Great place to stay for first year students and beyond! Kay on reception is really friendly and helpful and always has time for students!
Thanks for your review! We'll pass on your ace feedback to Kay!
Rob & the team are absolutely spot on. The building is great and really secure. Town is just on the doorstep and uni is 2 minutes away
Thanks for your review! We're so glad you feel safe and you're enjoying your stay with us!
Great place to stay, easy access for everything and the staff are wonderful. Particularly Kay, who is very friendly :)
Thank you for your review! We're glad you're enjoying your stay and we'll pass on your lovely feedback to Kay!
I have enjoyed my stay and will be back next year
Woohoo! We're so glad you've chosen to stay with us again next year. Thank you for your review, and if you need anything, please speak with a member of the team!
great staff members, social space is so good, location couldnt be any better.
Thanks for your review! We're so glad you're making full use of the social spaces, hopefully the 18th floor especially! We hope you enjoy the rest of your stay with us.
This is a very homely place where your able to meet new people easily. The staff are lovely and approachable. Francis has let me in many times and has been lovely
Thank you for your review! We'll pass on your great feedback to Francis!
good experience and really helpful when something is needed
Thanks for your feedback! We're so glad you're enjoying your stay with us!
Amazing staff, especially Liv williams- she has always been such a good help with anything between packages, questions and general maintenance request. Accommodation is always clean and so pretty.
Thanks for your review! We're so glad you're enjoying your stay with us, and we'll pass on your feedback to Liv!
staff are always friendly and i always feel safe
Thank you for leaving us a review! We're so glad you feel safe and the team are always on hand if you have any issues!
I think this is a nice place to live the staff are nice
Thank you for review! We hope you enjoy the rest of your stay with us!
Good access to games etc, cinema room and private dining is perfect and lovely staff
Thank you for your review! We're glad you're enjoying your stay with us!
Fabulous location couldn’t ask for anything better! Only thing I would say is there is consistently issues with the lifts and considering I live 15 floors up, it could be a month before one gets fixed and it’s not good enough for the money we pay.
Thank you for your review! We'll liaise with our lift engineers to ensure that the lifts work perform.
All the staff are amazing especially Unyo
Thank you for your review and your feedback on the team. We'll pass on the feedback to Unyo! We hope you enjoy the rest of your stay with us.
The accommodation is a bit expensive. However, the facilities and general rooms/ living spaces are very good and modern which makes up for the money being spent. The staff are lovely and the joint spaces like the sky lounge are amazing.
Thank you for your review! The facilities here at Horizon Heights are pretty spectacular!
It’s amazing !! i love it. Perfect everything. Lovely staff, especially pat
We love Pat! We'll pass on this boss feedback to her and the wider team. Thank you for your review.
Amazing accommodation lovely staff couldn’t fault it
Thank you for your review!
Loved staying here, staff are friendly especially millie she’s amazing and helpful. Sky lounge is my favourite space for socialising with my friends
Thank you for your review! We'll pass on your feedback to Millie.
Lovely student accommodation, staying again next year, lovely community and rooms are so modern and lovely. Great reception staff, always helpful.
Thank you for your review. We're so glad you've decided to stay with us next year :)
Horizon Heights is a lovely place to live for a first year student when meeting new people, it is always kept clean, staff are responsible and look out for us. Maintenance is always good and problems are always fixed. Overall i would recommend horizon heights to any university student.
Thank you for such a nice review of Horizon Heights. We'll let the housekeeping team know their hard work is noticed!
Amazing and friendly staff throughout the building who are happy to help with any queries. All issues are solved very quickly. Town centre is right outside so the building is a prime location for first years.
Thank you for your review! We're on-hand 24/7 to ensure that we're here when you need us.
good modern bedrooms and kitchens but kitchens on the small side for the number of people
Thank you for your review, we really appreciate your feedback!
A great place in a perfect location
Thank you so much for your review!
Overall I think that horizon heights is great for students as it has good study and social spaces and amazing location. Only bad comment is that when I arrived in my flat in September it was not cleaned very well at all. Pat
Thank you for your review. We'll take your feedback onboard to ensure that it's the best in Liverpool!
It has been a lovely experience in horizon heights, pat
Thank you for your review, and we hope you enjoy the rest of your stay with us!
Great experience and management always on hand to help!
Thank you for your review! We're here to ensure that you have the best experience!
It’s good, enjoy living here. I wish maintenance was a little bit quicker
Thank you for your review! We're so glad you're enjoying your stay with us. We'll have a chat with our facilities team to see what we can do!
This is my first year at this accommodation and I have already booked the same studio flat for next year. The building has amazing facilities, much better than all of the other accommodations I visited and have lived at in previous years. The building is always cleaned and all maintenance queries are usually dealt with within the day. Pat is always lovely as well.
Thank you for your review! We're so happy you're staying with us for another year. We'll also let the housekeeping and facilties know about this great feedback!
Pat is really nice, she’s helped us many times and was always polite
We're glad you love Pat as much as we do! Thank you for your review.
good accommodation in perfect location
Thank you for your review! We agree, it's in the perfect location for the city centre!
Love it, would 100% love here again if the price didn’t go up next year. Really recommend
Thank you for your review. We'd love to have you stay with us again next year. Have a chat with the team and we can let you know about any offers and prices for next year!
I enjoy living here it is very friendly and has a good atmosphere
Thank you for your review! We're so glad you're loving your time with us at Horizon Heights.
It’s a great place to live. Good place and nice rooms. HOWEVER. I live in a flat w nine other people and a flat w 4 people have a bigger kitchen than us. The kitchen for the 10 person I’m in- isn’t the best. But other than that it’s fine. Oh..if this place can change anything- I would be to have an easier access to under the bed. The fact I have to lift up a mattress and a wooden plank to get to the under bed storage is a bit much . Lol
Thank you for your review! We'll definitely have a look into how we can improve the under bed storage!
All of the staff are sound, one of the members I think called Glory she is very helpful
Thanks for your feedback! We'll pass on your feedback to Glory!
lovely amenities, friendly staff, my only issue is the hygiene of my flatmates and the state they leave the kitchen in meaning i’ve hardly used the kitchen. When consulting in staff for this issue, nothing seems to have been done.
Thank you for your review! We're here to ensure you enjoy your time with us, so please speak with one of the team and we'll ensure that any issues will be resolved.
Liv and Rob down at reception are really helpful and nice and make the experience better and resolve our issues. All communal areas are normally clean. But one thing that could be improved is having the lifts fixed more quickly
Thank you for your review and such lovely feedback about our team. We're here to ensure you have the best time with us! We'll pass on your feedback to our lift engineers to ensure that the lifts are operational all the time.
Liv and Rob down at reception have been really helpful and lovely with any of our issues.
Thank you for your review! We'll pass on your lovely feedback to Liv and Rob!
Brilliant, especially Liv on reception!!!!!!
We love Liv! Thank you for such a nice review, we'll pass on your feedback to the team.
good value for money, only issue is kitchen size for 10 people
Thanks for leaving your review on StudentCrowd!
Horizon is a hub for social activities and the staff are all lovely
Thank you for your review on StudentCrowd! We're biased, but we do have a pretty awesome team here at Horizon Heights!
Perfect studio, perfect location - big love to the reception
Big love to you too! Thank you for your review. We love it here too!
Great student location, easy access to city centre. Staff are lovely
Thank you for your review on StudentCrowd! We'll pass on your lovely feedback to the team.
All round good experience have lived here for the past two years now
Thanks for staying with us! We're so glad you've had a great experience here!
My personal experience has been strange due to a big leak in my room. I was kindly moved to a studio, the staff were lovely and a cleaner cleaned my clothes for me. However, I was told to move back into my old room without it cleaned and messy from the maintenance. The shower has grime in and the noodles that soak up water were left all around my room. Hopefully before I start moving my stuff it’ll be cleaned, if not I’ll ask for a hopeful tidy up. My studio was prioritised for visits for people next year.
Thank you for your review. We're sorry you've had problems with your current room. Our facilities team have been on the case, and your room is being painted. We hope that there will be no further issues with your room, but if there are, please feel free to contact a member of reception, or use the MyUnite app.
The guy from maintenance “Big Rob” is really lovely! Always solves any maintenance problems we have and is really friendly when he’s in the flat… makes conversation and is comfortable to be around.
We love big Rob! We'll pass on your lovely feedback to him. Thanks for leaving such a nice review!
It’s a really good place to live being in the city centre of liverpool, it is very well kept and good standards are kept overall in the rooms and communal areas.
Thank you for your review! We work hard to ensure that the property is always on point...we appreciate the feedback!
Great experience all the time. Only exception is broken lifts
Thank you for your review! We'll pass on the feedback to our lift engineers to ensure that they're running when they need to be!
Pat at reception asked to fill in. Very helpful amelie kind!
Thank you for your review! We love Pat, and we're so glad everyone else does!
Had a really good experience, staff are friendly and it’s a really good location
Thank you for your review! We so glad you're enjoying your stay with us!
Having a great time staying here, great value and great place to stay
We're so glad you're having such a great time with us! Thanks for leaving us such a nice review.
Great location, very social, staff are all lovely especially liv!
We love Liv! Thanks for such a nice review about our team
Lovely staff, who are always there to help and sort any issues that may arise
Thanks for your review! We're always on hand to sort any issues that you might have, or just to have a chat!
Love it here so much, amazing staff and great communal areas.
We love it here too! Thanks for your review.
Clean, Very social and good service by members such as Pat
Thanks for your feedback! We'll pass it onto the team, as their hard work ensures that you have the best time with us.
Rob and Craig are great! They are very accommodating
They are! We agree! Thanks for your review, we'll be sure to pass it onto them both.
Adam and Millie are very nice and helpful. Accommodation is modern and clean and very social. The sky lounge is great.
Thanks for your review, and we'll pass on your awesome feedback to Adam and Millie. Can't beat the views from the Sky Lounge!
I’ve lived here for a few months and the staff have always been amazing and helpful and take into consideration every concern I have
Thanks so much for your review! We're always on hand to help :)
Millie and Adam at reception are really helpful
Thanks for your review! We'll pass on your feedback to Millie and Adam.
It’s good since it’s an ideal place in Liverpool
Thank you for your review!
adam and millie are great, the social environment is good
They are great, aren't they!? Thanks for your review, we'll pass this onto the team.
Horizon heights is a good place to live
We love working here, so we're so glad you're enjoying your time with us. Thanks for your review!
Big Rob was very good with maintenance, very helpful and friendly and got the job done quickly.
Thank you for your review! We love big Rob, and we're so glad others do too! We'll pass on your ace feedback to him and the wider team.
The Building is amazing and modern. The staff are really friendly, I had a really positive experience with Adam from reception!
Thank you for your review! We'll pass on your great feedback to Adam and the wider team.
Great accommodation, great amenities
Thank you for your review! We're so glad you're enjoying your stay with us!
I called out maintenance to fix my shower, Rob G was polite and efficient.
Thank you for your review! We'll pass on your lovely feedback to Rob!
Super cool place to live, very accessible, lil bit pricy though
Thank you for your review! We're so glad you're enjoying your stay with us!
Really good student accommodation, highly recommend.
Thank you for your review! We're so glad you're enjoying your stay with us!
we had a problem with the kitchen electrics tripping out. Reported the problem and Adam came up straight away and fixed the problem.
Thank you for your review! We're glad Adam was straight on the case and sorted this for you. We're here 24/7, whether it be at reception, phone or through our app.
10/10 would recommend to anyone debating staying here next year
We're biased, but we agree! Thanks for your review!
Big rob is so lovely he is a lovely member of staff !
We agree! We love Big Rob! Thank you for your review, and we hope you enjoy the rest of your stay with us!
My first year at horizon was amazing and couldn’t fault it. I signed up for my second year and it’s just as good
We're so glad you're enjoying your second year with us! Thank you for your review, and if there's any way we can make your experience even better, please speak with any member of the team!
Been here 3 years now. That’s all that needs to be said!
Pretty much sums it up! Thanks for such a nice review and staying with us!
good accommodation in the centre of liverpool, easy access to uni and town
Thank you for your review! We hope you enjoy the rest of your stay with us!
Really well presented and friendly approachable staff
Thank you for your review! We're so glad you feel at home and we're always on hand to have a chat!
close to the city centre and very helpful staff!
Thank you! We really appreciate your kind review, and hope you enjoy the rest of your stay with us!
Feel lucky to live in such a dynamic building- the social spaces within Horizon Heights are beautiful, friendly staff who can never do enough, and an excellent location for walking to campus or going out :)
Thank you for your review! We're always on hand to help, whenever you need it! We hope you enjoy the rest of your stay with us!
Very clean, friendly staff and great location
Thank you so much for your lovely review!
Great help when needed. I needed help to find the bike lockers and it was given easily and everyone was helpful
Thank you for your review! We hope you enjoy the rest of your stay with us!
Everything is of a very, high standard, definitely worth the price, Theresa especially works hard to make sure the place is clean, does an excellent job !! :)
We agree, Theresa absolutely smashes it keeping the place in tip-top condition! Thank you for your review!
Happy, Respectable & Approachable staff at all times from receptionists, security and cleaners, friendly faces all around, like Theresa
Thank you for your review and your great feedback about our team. Feedback like this makes our day!
The location is great but if you aren’t a first year student it can be too expensive
Thank you for your review and your feedback, we'll be sure to pass this onto the wider team!
Big Rob has been really helpful! I had a problem with my mattress and he came and sorted it straight away and made sure that the time was convenient for me
Thanks for your lovely feedback! We'll pass this onto Rob :)
The accommodation is very nice to live in and have only had good experiences with everything and everyone, Big rob was very helpful from maintenance
THanks for your review! We're so glad you're having a such a good experience with us!
Staff are so helpful and I’ve had no problems they can’t solve since living here
Thank you for your review! We're always on hand for any questions or issues you might have during your stay with us, and our team is available 24/7
Kay is by far the best staff member at horizon. Really polite and always goes an extra step to make sure you’re dealt with as pleasantly as possibly. Other staff members like a few in particular should learn by her example
Thank you for your review. We'll pass on your feedback to Kay. We hope you enjoy the rest of your stay with us.
Horizon always resolve issues quickly and the staff are friendly. The value for money is great as everything is included in the price.
Thank you for your review! We're glad you're enjoying your stay with us, and we're on hand 24/7 when you need us.
Horizon heights is a good property and a good uni building all together but it’s the people in there that don’t make it ideal for all students, horizon heights from my experience is noisy and not the place to live unless you want to party till 4 am every night
Thank you for your review. We're sorry that you're having some noise issues. Please feel free to speak with the team at reception, and we'll be more than happy to help.
Great location and really helpful and friendly staff. Always feel safe and comfortable and non urgent maintenance issues are usually solved within a few days.
Thank you for your review. We're so glad you're enjoying your stay with us, and that the team here are providing you with a home for success.
special thanks to Krystian Stodi for fixing my window and giving me great service
Thanks for your review. We're glad that Krystian was able to fix your window immediately. If you need any more assistance, please speak with the team at reception, or you can log anything through your MyUnite app.
Really great place to live and would recommend to everyone
Thank you for your review. We're so glad you're enjoying your stay with us!
I was in a really unhappy flat and horizon were really understanding and had me moved out pretty much within 24 hours and did not make me feel like a burden at all. Rob cross was really fast at replying and helped me to sort it all can’t thank him enough they really care here
Rob is pretty ace, isn't he?! Thank you for your review, and we're so glad you're enjoying your stay with us.
amazing accommodation, everyone is so friendly and the facilities are excellent. always spotless and friendly staff
Thank you for your review! We're so glad you're enjoying your stay with us!
Love staying here, excellent customer service from the reception team 24/7 especially Kay
Thank you for your review - we'll definitely let Kay know that our residents love her as much as we do!
Lucky enough to have one of the most beautiful uni kitchens I’ve ever seen so would recommend and 01 flat as the corner kitchens are very spacious and amazing views of the city and plenty of storage space as only has 6 flatmates. Very chill accommodation when it comes to gatherings with friends however if there are any problems e.g with noice issues are easily resolved by the staff members. Refereed by Callum to write this review
We're unbelievably jealous of everyone who lives in the 01s! Thank you for your review and letting us know how you're enjoying your time with us!
The accomodation is good. Referred by Callum May
Thank you for your review!
Staff are super friendly, the accomodation is well located and lovely
Thank you for your review! Your feedback is really appreciated, and we definitely agree that the staff are pretty awesome!
Horizon Heights is a great accommodation and I would recommend it to anyone
Thank you for your review!
Have really enjoyed my time here so far. Kay and all receptionists really helpful.
Kay is pretty awesome, we agree! Thank you for your review, and we hope you enjoy the rest of your stay with us.
Friendly staff, nice to have your own en-suite, really central to everything and both campuses are within a few minutes walk. The sky lounge is unreal, and the pool tables / table football scattered about the building are a nice touch. The cinema room never works and this was something I most looked forward to using
The views from the 18th floor are pretty spectacular, aren't they?! We'll get the team to check out the cinema room ASAP and make sure it's ready to go when you need it!
So far, a pleasant stay with good amenities and a kind and welcoming staff team
Thank you for your review!
The staff have been very nice and friendly
Thanks for leaving such a nice review! We'll be sure to pay on the great feedback to the team.
full of thieves, can’t even use the cinema room cos someone robbed the batteries from the remotes, the hdmi cable and the bluetooth connection service doesn’t even work. circuit laundry is just shocking and is daylight robbery, people at reception offer no help as it’s a separate company - just an overall disaster. and too bloody expensive and doesn’t even wash the clothes properly. LIFTS ARE SHOCKING one of them is always broken so waiting for about 15 mins and then they’re always full cos everyone’s waiting. maintenance scare the life out of you every time they knock on the door. roof terrace door doesn’t open for people with block a key cards - sort it out i’m paying for the thing. bin floor flats have it worst - pure stinks. other than that, pretty good.
Thanks for getting in touch and leaving a review. Sorry to hear you're having some issues, and the team are more than happy to help. Please feel free to call us on 0117 302 7466 or email us at horizonheightsliverpool@unitestudents.com, and one of us will be on hand.
To be honest, I’m disappointed with the staff on reception at Horizon heights. The security isn’t good enough. When my key card stopped working I went down to reception to let them know. After letting them know, they asked for my name and my flat/room number and just gave me a nee card without even asking me name, asking for ID or anything. Meaning, they could have just given that to anyone??? The security needs to up its game, and this is the same with parcels. They need to check peoples identity before giving out parcels. I’m disappointed that they have given my parcels to my flat mates - if I ordered the parcel, then it’s mine to collect and mine to open. Poor staff effort overall
Hello and thank you for your review for Horizon Heights. Your feedback is important to us and we'll pass this onto the site management team, so they can ensure that all colleagues are aware of our processes. If you have any further issues, please feel free to pop to reception and ask for one of the management team, and they'll be happy to help!
I’ve loved staying in Horizon Heights. The sky terrace is so fun to hang out in and the views are amazing. It’s so easy to meet people here. The kitchens and bedrooms are all nice, however things do break a lot but I guess that’s your standard uni student lifestyle. Horizon are quick to fix and help you with any issues you have. Staff on reception are lovely. Only downside is the price of washing clothes but it’s the same at every accommodation!
Hello! Thank you for your review of Horizon Heights. We agree, the views from the Sky Lounge are amazing! We're glad the staff are on-hand to help with any questions or issues if they arise! We hope you enjoy the rest of your stay with us, and please feel free to get in touch with the team if you have any further feedback.
Night staff are very friendly and welcoming. Social spaces are very modern and have a nice environment.
Hello! Thank you so much for your review of Horizon Heights. I know we're biased, but we agree, our Student Safety team are pretty boss! We're so glad you're enjoying our social spaces, and if you have any ideas of how we can make things even better at Horizon Heights, speak to a member of the Student Experience team, or drop us an email at horizonheightsliverpool@unitestudents.com.
I lived in HH in 2020/21 year and none of the social spaces were open, the sky lounge wasn’t open or the games or cinema room. Therefore my value for money wasn’t great, wish there was more social aspects of it.
Thank you for your review!