Capital Gate is so close to Liverpool University which is fab for me because I don't like walking :) The staff are really nice and there is always something going on in the Social Space through the week.
On 8th December 17
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Capital Gate is so close to Liverpool University which is fab for me because I don't like walking :) The staff are really nice and there is always something going on in the Social Space through the week.
On 8th December 17
Q&A
Here at Capital Gate we want our students to have the best experience, Stan when on his shift sometimes provides pizza's to the students who are socialising in the common room. He is just being friendly :)
Thanks for your questions, all our hobs are standard electric hobs,we do not have induction hobs.
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Read Capital Gate Reviews
Dogshit accomodation, dodgey plumbing, had to live in unsafe conditions for over month, terrible maintenance team and bed/ kitchen equiptment. Save your money for somewhere that actually checks the room conditions and cleans up. Only pro is that most desk staff are super nice and caring.
I've stayed here for 2 year and it has been great.Managment has changed and i like them better then alex as he was always trying to get me to play ping pong. capital gate is very close to me uni and i think it is a reallt great value for money
Thank you for your review and kind words! Our Management team, Kelly and Jake, are always available for a chat :)
Capital gate is close to my uni so the location is ideal.staff has asked me to rebook by room but i wont bc the man with the white hair scares me.the daytime staff make me feel safe and they are really great people,it sad that they work here.
Thank you for your review. If you ever wish to discuss your concerns further, please feel free to email capital.gate@studentroost.co.uk with information. Our location is great - very close to university campuses, shops and restaurants :)
The location great! The staff great! I recommend my friend so we get £150 voucher. Bree Sarah faye martin joe kelly jake all very good friendly
Thank you for your review! If you want to refer-a-friend to stay with us, you earn a £150 voucher per referral!
too dirty ，a pizza shop and rubbish bin down stairs outside window great location near school
We are sorry that you feel this way. Our maintenance team work around our site to keep the area clean. Our location is perfect, close to campus and shops/restaurants :)
I have enjoyed my time at Capital Gate but there are definitely things that could be improved. There is no common room, just a table tennis in reception which makes it hard to meet people from other flats. However the staff are lovely and the location is ideal for people attending Uni of Liverpool.
Thank you for your review, we're glad you're enjoying your time with us! Thank you also for your suggestions; we are currently working hard behind the scenes on a plan for our common area, all we can say for now is watch this space! Our staff are always available for all students and our location is great! :)
1 start because maintenance takes MONTHS to fix.
We're sorry that you feel this way. If you wish to give us more information about this issue in confidence or raise a formal complaint, please email: capital.gate@studentroost.co.uk - thank you.
Please clean our kitchen once a week, ok? You promise to clean but nobody comes here for cleanning
Thank you for your feedback. Unfortunately, the cleanliness of your kitchen is the responsibility of yourself and your flatmates. If you would like some tips on cleaning, please feel free to contact Reception who will always be happy to help.
Had some stressed with room mates but on the whole the staff have been welcoming and happy to help. Always have small events happening.
Thank you for your review - we're glad that you feel welcome here at your Roost - if you ever need to chat to someone, please come to Reception or you can email us in confidence: capital.gate@studentroost.co.uk And if you have any suggestions for events, please let us know! We are always open to suggestions :)
The girl with tattoo is always nice to me and so is the girl with the glasses.i like my stay here but I wish they would bring kitchen cleans back as ours isn't clean.but Jack is nice
Thank you for your review! Bree (with the tattoo) and Faye (with the glasses) are two of our wonderful Customer Service Advisors, who are always here to help you with any questions and queries you may have. You'll usually find them at the front desk in Reception or walking around our site! Jake, our Assistant Operations Manager, is always available for a chat should you have any issues :)
I have stayed here for 2 years and I really have liked it here, its close to my uni so I don't have to pay for public transport and town is only 5 minute walk. My silver room is so spacious
Thank you for your review and for staying with us! We are glad you are enjoying your room :) - all of our rooms here at Capital Gate are en-suite and will have double beds for 2020/21!
The staff keep harassing me to rebook when I don’t want to. Won’t rebook bc the room is not nice and it’s not a value for money here. They say they will make beds bigger for sep 20 but that won’t make me rebook. Better places round Liverpool
We're sorry that you feel this way - our staff do not aim to harass anyone. Here at Capital Gate, all of our beds will be double sized for 2020/21, we have a perfect location within walking distance to campus, restaurants and local shops - no need to worry about transport!
Very close to the dental school. They don't do kitchen cleans here but they do collect your parcels for you.
Thank you for your feedback - we are indeed very close to the dental school! Our friendly front of house staff receive your parcels for you, sign for them and safely store your parcels securely until you find the time to collect your items, 24/7/365!
Our maintenance seems to be getting fixed alot more quicker with the new guy job he seems to be alot more proffesonial and knows what he's doing not like the old guy he came across abit shady.
Thank you for your review. Our caretaker Joe, along with our maintanence team, are always available to fix anything!
the wifi is good, sucks that they do fire drills when your sleeping. its cheap and close to uni but thats about it
Thank you for your feedback. Fire Drills are a legal requirement to take place. It such an important task to complete to ensure that you and everyone else in the building know what to do in event of an actual fire. We do not apologise for making sure our residents are safe and informed.
I think capital gate could be better if they did more things to the bedrooms. i like this its close to my uni and that jake is very nice
Thank you, Jake is our Assistant Operations Manager and makes sure everyone here enjoys their stay. The rooms are for you to make your own, we offer a spacious work desk with chair, drawrers, wardrobe, mirror and ensuite (plus under bed storage). All our Bronze rooms are being upgraded to Small Doubles for September 2020. :)
Capital gate is really close to the city and lidl is right behind the building so don't have to walk far for milk. Bri is nice and she always smiles
Alot of our residents stay with us because of how close we are to excellent amenites and less than a 5 minute walk to UOL campus. Briyarna is ACE and always welcoming.
Decent, not the best but it's cheap- you get what you pay for I guess
Our Location and spacious rooms are what residents enjoy most, we have also been voted one of the best accommmodations for social experience :)
Capital gate is okay. It's close to my uni but it seems to take long time for heaters to be fixed. 2 people in my flat sont have working heaters since October. Stan promised me pizza but never got it so don't believe him if he says he buy you pizza, not true
If you have never used the type of heaters before it can be a little tricky to understand, however Joe our caretaker works very quickly across the site. if you are having same issue please email capital.gate@studentroost.co.uk.
Good location to Uni. Not much of a social space but there is a place to play ping pong and please ps4. Cool that you can live with friends but maintenance is very slow. But recepition is nice
Ping Pong & ps4 is very popular, we always have events on throughout the month such as herb planting, our recent halloween duck apple and treats.
Without doubt capital gate is one of the best accommodations to stay! Upon arrival I was warmly welcomed by staff members here, extremely,ely friendly. The location is best for liverpool and limo students, everyone very close and easy to access.
Thank you! Location is excellent for all students.
I think it's such good value for money and I really enjoy the social aspect of living here. The location couldn't be better!
We are really happy you enjoy the social aspect! Keep an eye out for more excting events.
Definitely a good place to stay first year. Security guards and maintenance are very friendly and helpful.
Its a great place to stay for all years due to the location and our 24/7 service. :)
its a good accommodation to live. the location is good and near to school. there also lidl and Chinese supermarket around.
Thank you for the review! We are in an excellent location, very close to campus and supermarkets like Lidl, Tesco, Home Bargains and Sida Chinese Supermarket plus much more. We are also very close to food outlets like Domino's, Subway, Pizza Hut, Greggs and Starbucks, to name a few :)
Very friendly staff and a great atmosphere, would definitely recommend
Thank you for your great review! We are glad you would definitely recommend :)
The staff in the reception desk always show great hospitality. One of them called Martin is a really nice guy! Like him very much
Thank you for your great review! Martin is our housekeeper here at Capital Gate, he's always happy to help! :)
Really good staff, very welcoming
Thank you for the kind review! We offer a 24/7 service and always hope our residents feel at home.
Very good service here from the staff. All round friendly people. Made good friends with Stan and Darnel and they’re very helpful around! Also a quiet cosy accommodation near the city centre and university. Within w 5 minute walk
Stan and Darnell are our Nightowls who will be here throughout the evening and early hours for all your needs :) We are super close to UOL and shops. Thanks for the review!
A review for Stan and Darnell, very helpful and kind and quick to respond to issues. Easy to say I found it much easier to settle in to University life with their support
We are so happy to hear we have helped you settle in! We are always here 24/7
Stan and Darnell are legends who gave us sweets. Very happy with the staff
Who does not love sweeties! Rememeber to keep an eye on our social media pages for all our events :)
The location is very nice for nearing the several supermarkets, and is also convenient to take the course in university of liverpool. The staff is so nice and look after us so well! Miss u all so much!
What a lovely review, we are in a great location and that is why so many book with us!
Rob is a really nice guy. He fixed my toilet and made me laugh. Faye and Bri are nice people, they always smile. Capital Gate is close to Uni of Liverpool and Lidl is also very close.
Service with a smile always!
The staff are amazing and stans a great guy.
Thank you for your review and kind words, Stan is a star â
Very poor management since Alex left...
We're sorry that you feel this way, if you would like to comment further please email: capital.gate@studentroost.co.uk
Stan is a top bloke and is always lovely to see coming in after a night out, proper looks after us all
Thank you for your review - along with Stan, all of our staff are always there for you all, day and night!
Great location, lovely staff especially Stan who got me and my flatmates a free pizza, top bloke
Thank you for your review! Who does not love free pizza.
Stan very very good, nice looking guard very helpful he help me with my bag
Thank you for leaving your kind review :)
Stan is a very helpful receptionist, has helped us on number of occasions with issues with keys when we have locked ourselves out. He is always a pleasure to see around and comforting at night.
We pride ourselves on offering a 24 hour service to all our residents so you can rest knowing a team member is always on hand to help you any time of night ( or early morning).
Stan the security man has helped us multiple times now and he’s a lovely to have round the site
Thank you for the review!
Capital gate is a perfect location for Uni of Liverpool students. In addition I would say the security is great, always leaving tenants as if they are in a safe secure place.
Our location is one of the main reasons our residents decide to live with us :) The main campus is less than a five minute walk, we have Lidl, Home Bargain, Tesco, cafes and many more amenities within walking distance.
Great accommodation and the security team were really helpful especially Stan who was a really pleasant man
Thank you for the review.
The place is very good environment and convenient as many shops around, and really close to The Uni. The receptionists are so helpful and considered.
Thank you, our front of house team Faye, Briyarna and Darnell are here to make your stay as enjoyable as possible.
The old man on reception take very long not good customer service from him he makes me feel uncomfortable
We do not like to rush our residents and every team member wants to make sure that their service to our residents is the best it can be.
Stan’s very helpful and great customer service
Thank you, we recieve many emails and reviews on Stan's wonderful service to our residents.
Stan helps me a lot of ，he opened the door for me，and check some security.
We are staffed 24/7 so you know you can feel secure and have around the clock service :)
the staff ，named Stan is very nice. he checked my id and helped me to open the door in the midnight. thanks so much
Stan is a great team member and always helping our residents :)
Stan helps me a lot of ，he opened the door for me，and check some security.
Our residents can rest knowing we are staffed 24/7 :)
Location is a little far away from my school
Our Location is one of the top reasons why our residents decide to stay with us at Capital Gate - UOL, LSTM, Vet school, Brownlow Hill and many more all within walking distance.
Good Accomodation, great staff, so helpful, thanks Faye and Bree xx
Thank you for your feedback :)
I love Capital gate and the staff are very friendly and nice. Faye is very good and sweety.
Thank you :) All our teams enjoy making our residents stay enjoyable!
I would like to extend my appreciations to Mr. Stan King for his helping hand whenever you need assistance. His is not tired even if you asked him several questions his happy to help. Thank you Very much. Be blessed
Stan is a true Stduent Roost team member and has supported so many of our residents over the years :)
Faye, Josh, Sam, Dean, bree I love yours
Thank you for sharing the love! :)
One of the best experiences and stays not only in Liverpool, but the whole United Kingdom .
Thank you for such a compliment!
Capital gate is a good accommodation for students. It is close to university of liverpool that only take 5 minutes to university which has a good location.
We think this also :D We are really close to all schools.
The manager Kelly and reception staff Faye & Bree are awesome! Friendly, kind, they always ask you about your day, about your time in Capital and if there's any problem they will fix it soon. The place is at a stone's throw from the campus and 10 min from town, cosy kitchen and fully equipped rooms. I really have spent a good time this year. Gonna miss you guys!
Thank you! We are really pleased you have enjoyed your stay here and we will miss you too!
Good experience with friends and staff. Issues dealt with speedily. Thank you.
We are really pleased you have become good friends with your flat mates, living with other people from different backgrounds all adds to your unviersity experience. :)
I think reception work 24 hours is very good. I love this reception.
We are proud to offer a 24 hour service, so we are always here for you.
Near the campus and shop, very convenient.
Thank yoy for the reiview, we are really close to UOL, LSTM, LJMU John Foster building and the royal hospital. We have lots of stores, resturants and cafe's surrounding the area.
Also when you are bored you can always go down to reception and talk to the security they are very friendly, my favourite is Anwar he is the best ...
There is always someone on hand to help, we make good cups of tea anytime you wish to have a chat :)
Checking out today, Stan with the white hair and Anwar helped me out I love this place Will highly recommend Chunwen Luo 43C
Thank you! Stan and Anwar are great security guards and always happy to help outside of office hours. Enjoy your summer!
reliable security，good location
We are located within a few mintues walk to LSTM, Uni of Liverpool and have a Lidl, Tesco and many eateries around our development.
Good good good good good good good
Glad you are happy :)
It's very good place, people are very nice and the location is Perfect ! I recommand it !
Thank you, our team enjoy assisting with our residents day and night.
Great experience, here every time we need, especially Stan always enjoy with him.
We are so glad you are having a great time, we are here 24/7 :D
Perfect expce I really love the place Stan is great
Thank you - We love our residents
Came here to visit some friends and Stan the night security was just amazing. He was very welcoming and ensured security was met. He knew everyone by name and made capital gate so lovely. Thank you, was a real pleasure.
Really nice to hear from our residents guests that they also are feeling secure and welcome :D
Very friendly staff. Very helpful. Stan is a very nice and helpful security guard. Always willing to help us out and making us feel at home. The entire capital gate staff has been very accomodative and supportive. Would definitely recommend this place to my friends
Thank you for a lovely review, our team are very experienced and support in anyway that we can.
Faye and Stan are amazing and very helpful
Thank you for the review.
that is really a good apartment 'very convenient and near to lidl.
We also have Tesco, B&M, Home Bargains and lots of eateries. Lots of choices for our sudents.
Very close to Lidl and other stores
Thanks for the review, we are also loctaed close to the schools of UOL, LSTM, LJMU.
Good stay. I would recommend this accommodation.
Thank you! We do offer a refer a friend scheme please visit our website www.studentroost.co.uk for more information :)
The location is perfect that very close to the university and market. The staffs are the best team I have ever met.
What a lovely review, thank you! You can get some good bargains at the market, fresh fruit and bedding! The team have enjoyed you living here with us.
Great stay here the people are nice
So please you have enjoyed your time here at Capital Gate.
Capital gate is near to the campus and is worth to stay there
We are really close to the campus, only a short walk with lots of stores and cafes along the way. The Royal hospital is only a few mintues walk also.
Everything is ok except that sometimes the bell for fire will ring for a long time.
Thank you for the review, the fire alarm is there for you, all the residents and teams safety.
The elevator in block e is awful ,it breake n regularly
We are sorry that you experienced this, the lifts have all been serviced and are in working order. There was a few issues earlier this year that took some time to resolve. We do have staircases incase of no lift.
Lovely environment and supporting team but the price increased for next year
Thank you for the review, prices have changed slightly, however we offer fantastic early bird and rebooker discounts, some students have recieved a good amount of money off their rent. We also have a refer a friend scheme and for every friend you refer to us who books you will recieve at £150 Amazon voucher :) Please visit www.studentroost.co.uk for more information.
If there is something wrong in room,maybe manager should fix it as soon as possible.
We are sorry you had an issue, we have an on site caretaker who tries to fix/resolve any issues you may have, sometimes it may be a job that we need a specialist for, however most problems are fixed in the correct and legal timescale.
Amazing staff and nice environment
Thank you :)
Hi all! I am currently living here and this place is amazing! very close to the university city campus, the rooms are cosy and the staff is super nice, friendly and very committed with their job and responsibilities. I truly recommend to stay in this accommodation!
Thank you for such a wonderful review.
Great place to live! Cant wait to stay again next year
So glad you decided to stay here with us for your next year. We offer fantastic deals for our re-bookers.
Capital Gate is so close to Liverpool University which is fab for me because I don't like walking :) The staff are really nice and there is always something going on in the Social Space through the week.
Rats, maggots, dirty. That's all you need to know. Management is awful at responding to anything wrong, missed cleaning our flat, and when my delightful flatmates left a maggot problem, refused to clean it. Absolutely disgusting, never stay here.
We are so sorry you experienced all of this, We now have a new team in place from managment to front of house, who are very experienced. Alot has changed and we are pleased to see that improvements have been made.
As my experience as a student at Liverpool for 4 years this by far is the worst place I lived. Though its location is ideal, crawl out of bed and get to your lecture in 5 minutes. Value for money is terrible there are by far better places to stay at. Hope you have a better experience in your first year good luck.
We are sorry that you have had this expeirence back in 2016. Student Roost are now the owners of Capital Gate since 2017 and we have made vast improvments with new team members. We do hope you will visit one day to see how much it has changed.
Too expensive, area okay but felt unsafe first few weeks as electronic gate had broken and drunks were drinking on our wall. Actually saw needles around the area too. We had no cleaners, and the main issue was no reclying bins! The washing and drying facilities were too expensive for what they were too. However, management, reception and maintenance were always on form.
Thank you for sharing your review. Student Roost are now the owners of Capital Gate, we have a 24/7 service and CCTV. The area at the back of the property has improved vastly. We have housekeepers who clan the communal area and blocks. Our bins are collected and recyled at the plant.
No security, my room was broken into and the main gates broken into multiple times. cleaners are awful and do not clean, they bang on your bedroom door at 9am until you take your bins out. reception staff no help if there's an issue, only good thing is repairs are done quickly.
We are sorry you experienced this with the previous owners. Student Roost now own and manage Captal Gate. We have a 24/7 service, CCTV and house keepers are here helping keep the building clean and fresh for all our residents. We have a new team in place also who are recieving lots of compliments for their service and work.
Really noisy, regardless of the day, time of day, or time of year (excluding summer as I am leaving early may). If I called security they took almost 20 mins to get to where the noise was coming from, by which time the noise had stopped, meaning I had a knock on my door from security at 3am asking why I called. The cleaner we originally had refused to clean the side because their were two pieces of pieces of paper there 'obstructing'. The second cleaner seemed to roughly touch the hob and mob (not sweep) the floor, leaving damp bits of food and dirt all over the floor. Our current cleaner is slightly better though the cleaner comes less than every fortnight which is what it's supposed to be. The back gate has always been dodgy, often not working anyway, and in the rain the fobs to get in don't work at all so we have to go all the way around the building.
We are sorry you experienced this with the previosu owners of Capital Gate. Student Roost are the new owners and managers of Capital Gate and we can assure you there are lots of improvements. All gates are secure and in working order,