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My experience so far at Capital Gate has been great. The staff are super welcoming and friendly are happy to help. I haven’t experienced any issues whilst at the sight but I’m sure that the staff would be more than helpful and diligent. Particular mention to Mark, who works the night shift. He is very alert and focused whilst remaining welcoming. it makes the place feel much more secure and safe at night and I know that he would be willing to help all the students.
Capital Gate is a great property! The location is great as a nursing student and the staff are super friendly and helpful. The rooms are really nice and modern too.
The place is excellent in term of location and management. My special thanks to Faye Wood who has helped me throughout my stay.
Literally do not bother with this accommodation. If you go on trustpilot you can see the real reviews instead of the ones coaxed out of international students by capital gate, which is the only way they’ve managed to stay afloat to this date. Everything about this place is a shambles, the flat I lived in wasn’t even cleaned before we moved in so my flatmates mum had to do it herself. Everything was used/broken and there are rats near the bins. Even worse they want us to pay rent through a pandemic because the circumstance apparently isn’t ‘extenuating’ enough. Anyone who works here or feeds them good reviews should be ashamed of themselves because you are literally helping more students be scammed into staying in THE most depressing place I’ve ever been in my life :)
AWFUL. During first year I decided to stay here due to the price being cheap. It is cheap for a reason. It’s situated in a really bad area, I’ve seen heroin users leave needles by the front gate, I’ve witnessed arson just outside the flats from my front room, I’ve been approached by prostitutes just outside the accommodation, and alcoholics routinely wait outside the back gates which is intimidating. The actual company is also dreadful. I returned after covid to find silverfish bugs in my room and spent lots of money cleaning my things. They claim there was not any signs of bugs though so never got any compensation. After quarantine I returned back to flat to find all the stuff in my kitchen STOLEN. Capital gate gave me a voucher of £50 which was not enough to cover the £150+ loss. The stuff in my kitchen was stolen by random people they let move into our flat without telling us. The biggest positive of this place is the front desk staff, Faye in particular.
The location is perfect. It’s so close to 4 big supermarkets and the uni campus. The staff here are so nice! I feel safe and welcome here.
Perfect place to live . Really close to uni and to the city centre and with everything that we need to have a wonderful experience . People are always ready to help you ( especially Faye that helped me a lot , not only during the year but also during quarantine time always checking if I was fine and if I needed something, so , for her , a big thank you ) . Good rooms , with enough space and a really nice study desk . Big kitchen with all the home appliances that we need ( microwave , toaster , kettle , ... ) . I really recommend Capital Gate to live and to have a perfect experience here at Liverpool . Definitely , I made a good choice when I decided living here 😁
Quite a convenient place to live , perfect attitude at the reception stuff ,really happy experience.
All staffs are nice, and the house is nearly my working building. live here is very easy.
Couldn't find accommodation with better location. The staff were always friendly special mention Faye who was amazing with nothing being to big a problem to help with
Covid-19: We got half of the rent taking of for that instalment
I stayed at capital gate my first year and its was perfect. I don't think theres any other accommodation with a better location. The staff were always friendly, special mention Fay who was always amazing with nothing being to much of an ask.
Covid-19: During the outbreak they were willing to cut the last portion of the bill in half
The location is what made me choose Capital Gate in the first place, at the back of Lidl and 5 mins from the Harold Cohen Library. The silver rooms are a good size and the kitchens are plenty big enough for all your friends. The absolute only downside of the place is the price, it can be expensive compared to student houses but you get a lot for what you pay. Don't bother living in uni halls, here is cheaper and far better. The staff are fantastic, especially Faye and Bree who always brought a smile to my face whenever I wandered in. I've lived here 2 years and I'm going to miss it.
Stan is very kind . he helped me print out document today. That is very helpful, since Uni is closed from friday the reception became my only way to access printer. Thanks to Mr. Stan I get my very important file printed!
Stan is a very nice person and highly recommended!Very friendly and helpful!
DO NOT STAY HERE! Student Roost operates solely for profit and do not care about their occupants. The staff on the front desk are lovely but the business as a whole is NOT to be trusted; do not give this greedy company your money! The facilities are dirty, there’s used needles outside the gate, the gates were mostly broken, lights always broke, rubbish washing machines and dryers. Even in the midst of a global pandemic and university closing, they still want all of your money even if you move out. NO compassion whatsoever. When I moved in there was mould all over my bathroom and the paint had completely chipped off the wall, with the toilet seat hanging off also. Just not at all worth it, much much nicer accommodations out there.
I love this flat and the cute staff here. Everyone is friendly, I recommend to live here.
Awful, nothing works! Kitchen cupboard hanging off, second freezer doesn’t work, vacuum cleaner doesn’t work, missing shelves in bathroom, communal areas of the flat corridors are not cleaned (as initially promised).
The accommodation is accessible to all my needs. The staff Faye and Bree are receptive and friendly . Amazing location too
D****** accomodation, dodgey plumbing, had to live in unsafe conditions for over month, terrible maintenance team and bed/ kitchen equiptment. Save your money for somewhere that actually checks the room conditions and cleans up. Only pro is that most desk staff are super nice and caring.
I've stayed here for 2 year and it has been great.Managment has changed and i like them better then alex as he was always trying to get me to play ping pong. capital gate is very close to me uni and i think it is a reallt great value for money
Capital gate is close to my uni so the location is ideal.staff has asked me to rebook by room but i wont bc the man with the white hair scares me.the daytime staff make me feel safe and they are really great people,it sad that they work here.
The location great! The staff great! I recommend my friend so we get £150 voucher. Bree Sarah faye martin joe kelly jake all very good friendly
too dirty ，a pizza shop and rubbish bin down stairs outside window great location near school
I have enjoyed my time at Capital Gate but there are definitely things that could be improved. There is no common room, just a table tennis in reception which makes it hard to meet people from other flats. However the staff are lovely and the location is ideal for people attending Uni of Liverpool.
1 start because maintenance takes MONTHS to fix.
Please clean our kitchen once a week, ok? You promise to clean but nobody comes here for cleanning
Had some stressed with room mates but on the whole the staff have been welcoming and happy to help. Always have small events happening.
The girl with tattoo is always nice to me and so is the girl with the glasses.i like my stay here but I wish they would bring kitchen cleans back as ours isn't clean.but Jack is nice
I have stayed here for 2 years and I really have liked it here, its close to my uni so I don't have to pay for public transport and town is only 5 minute walk. My silver room is so spacious
The staff keep harassing me to rebook when I don’t want to. Won’t rebook bc the room is not nice and it’s not a value for money here. They say they will make beds bigger for sep 20 but that won’t make me rebook. Better places round Liverpool
Very close to the dental school. They don't do kitchen cleans here but they do collect your parcels for you.
Our maintenance seems to be getting fixed alot more quicker with the new guy job he seems to be alot more proffesonial and knows what he's doing not like the old guy he came across abit shady.
the wifi is good, sucks that they do fire drills when your sleeping. its cheap and close to uni but thats about it
I think capital gate could be better if they did more things to the bedrooms. i like this its close to my uni and that jake is very nice
Capital gate is really close to the city and lidl is right behind the building so don't have to walk far for milk. Bri is nice and she always smiles
Decent, not the best but it's cheap- you get what you pay for I guess
Capital gate is okay. It's close to my uni but it seems to take long time for heaters to be fixed. 2 people in my flat sont have working heaters since October. Stan promised me pizza but never got it so don't believe him if he says he buy you pizza, not true
Good location to Uni. Not much of a social space but there is a place to play ping pong and please ps4. Cool that you can live with friends but maintenance is very slow. But recepition is nice
Without doubt capital gate is one of the best accommodations to stay! Upon arrival I was warmly welcomed by staff members here, extremely,ely friendly. The location is best for liverpool and limo students, everyone very close and easy to access.
I think it's such good value for money and I really enjoy the social aspect of living here. The location couldn't be better!
Definitely a good place to stay first year. Security guards and maintenance are very friendly and helpful.
its a good accommodation to live. the location is good and near to school. there also lidl and Chinese supermarket around.
Very friendly staff and a great atmosphere, would definitely recommend
The staff in the reception desk always show great hospitality. One of them called Martin is a really nice guy! Like him very much
Really good staff, very welcoming
Very good service here from the staff. All round friendly people. Made good friends with Stan and Darnel and they’re very helpful around! Also a quiet cosy accommodation near the city centre and university. Within w 5 minute walk
A review for Stan and Darnell, very helpful and kind and quick to respond to issues. Easy to say I found it much easier to settle in to University life with their support
Stan and Darnell are legends who gave us sweets. Very happy with the staff
The location is very nice for nearing the several supermarkets, and is also convenient to take the course in university of liverpool. The staff is so nice and look after us so well! Miss u all so much!
Rob is a really nice guy. He fixed my toilet and made me laugh. Faye and Bri are nice people, they always smile. Capital Gate is close to Uni of Liverpool and Lidl is also very close.
The staff are amazing and stans a great guy.
Very poor management since Alex left...
Stan is a top bloke and is always lovely to see coming in after a night out, proper looks after us all
Great location, lovely staff especially Stan who got me and my flatmates a free pizza, top bloke
Stan very very good, nice looking guard very helpful he help me with my bag
Stan is a very helpful receptionist, has helped us on number of occasions with issues with keys when we have locked ourselves out. He is always a pleasure to see around and comforting at night.
Stan the security man has helped us multiple times now and he’s a lovely to have round the site
Capital gate is a perfect location for Uni of Liverpool students. In addition I would say the security is great, always leaving tenants as if they are in a safe secure place.
Great accommodation and the security team were really helpful especially Stan who was a really pleasant man
The place is very good environment and convenient as many shops around, and really close to The Uni. The receptionists are so helpful and considered.
The old man on reception take very long not good customer service from him he makes me feel uncomfortable
Stan’s very helpful and great customer service
Stan helps me a lot of ，he opened the door for me，and check some security.
the staff ，named Stan is very nice. he checked my id and helped me to open the door in the midnight. thanks so much
Stan helps me a lot of ，he opened the door for me，and check some security.
Location is a little far away from my school
Good Accomodation, great staff, so helpful, thanks Faye and Bree xx
I love Capital gate and the staff are very friendly and nice. Faye is very good and sweety.
I would like to extend my appreciations to Mr. Stan King for his helping hand whenever you need assistance. His is not tired even if you asked him several questions his happy to help. Thank you Very much. Be blessed
Faye, Josh, Sam, Dean, bree I love yours
One of the best experiences and stays not only in Liverpool, but the whole United Kingdom .
Capital gate is a good accommodation for students. It is close to university of liverpool that only take 5 minutes to university which has a good location.
The manager Kelly and reception staff Faye & Bree are awesome! Friendly, kind, they always ask you about your day, about your time in Capital and if there's any problem they will fix it soon. The place is at a stone's throw from the campus and 10 min from town, cosy kitchen and fully equipped rooms. I really have spent a good time this year. Gonna miss you guys!
Good experience with friends and staff. Issues dealt with speedily. Thank you.
I think reception work 24 hours is very good. I love this reception.
Near the campus and shop, very convenient.
Also when you are bored you can always go down to reception and talk to the security they are very friendly, my favourite is Anwar he is the best ...
Checking out today, Stan with the white hair and Anwar helped me out I love this place Will highly recommend Chunwen Luo 43C
reliable security，good location
Good good good good good good good
It's very good place, people are very nice and the location is Perfect ! I recommand it !
Great experience, here every time we need, especially Stan always enjoy with him.
Perfect expce I really love the place Stan is great
Came here to visit some friends and Stan the night security was just amazing. He was very welcoming and ensured security was met. He knew everyone by name and made capital gate so lovely. Thank you, was a real pleasure.
Very friendly staff. Very helpful. Stan is a very nice and helpful security guard. Always willing to help us out and making us feel at home. The entire capital gate staff has been very accomodative and supportive. Would definitely recommend this place to my friends
Faye and Stan are amazing and very helpful
that is really a good apartment 'very convenient and near to lidl.
Very close to Lidl and other stores
Good stay. I would recommend this accommodation.
The location is perfect that very close to the university and market. The staffs are the best team I have ever met.
Great stay here the people are nice
Capital gate is near to the campus and is worth to stay there
Everything is ok except that sometimes the bell for fire will ring for a long time.
The elevator in block e is awful ,it breake n regularly
Lovely environment and supporting team but the price increased for next year
If there is something wrong in room,maybe manager should fix it as soon as possible.
Amazing staff and nice environment
Hi all! I am currently living here and this place is amazing! very close to the university city campus, the rooms are cosy and the staff is super nice, friendly and very committed with their job and responsibilities. I truly recommend to stay in this accommodation!
Great place to live! Cant wait to stay again next year
Capital Gate is so close to Liverpool University which is fab for me because I don't like walking :) The staff are really nice and there is always something going on in the Social Space through the week.
Rats, maggots, dirty. That's all you need to know. Management is awful at responding to anything wrong, missed cleaning our flat, and when my delightful flatmates left a maggot problem, refused to clean it. Absolutely disgusting, never stay here.
As my experience as a student at Liverpool for 4 years this by far is the worst place I lived. Though its location is ideal, crawl out of bed and get to your lecture in 5 minutes. Value for money is terrible there are by far better places to stay at. Hope you have a better experience in your first year good luck.
Too expensive, area okay but felt unsafe first few weeks as electronic gate had broken and drunks were drinking on our wall. Actually saw needles around the area too. We had no cleaners, and the main issue was no reclying bins! The washing and drying facilities were too expensive for what they were too. However, management, reception and maintenance were always on form.
No security, my room was broken into and the main gates broken into multiple times. cleaners are awful and do not clean, they bang on your bedroom door at 9am until you take your bins out. reception staff no help if there's an issue, only good thing is repairs are done quickly.
Really noisy, regardless of the day, time of day, or time of year (excluding summer as I am leaving early may). If I called security they took almost 20 mins to get to where the noise was coming from, by which time the noise had stopped, meaning I had a knock on my door from security at 3am asking why I called. The cleaner we originally had refused to clean the side because their were two pieces of pieces of paper there 'obstructing'. The second cleaner seemed to roughly touch the hob and mob (not sweep) the floor, leaving damp bits of food and dirt all over the floor. Our current cleaner is slightly better though the cleaner comes less than every fortnight which is what it's supposed to be. The back gate has always been dodgy, often not working anyway, and in the rain the fobs to get in don't work at all so we have to go all the way around the building.