Manor Bank Reviews

Bugs everywhere, false fire alarms all the time, lifts break too often, if you use a wheelchair it's the worst place, decided to do works on building at a time where students have to study for finals and dissertations, no care for the students whatsoever, oven broken told them multiple times and they never fixed it, wifi not working and ethernet portals also broken and the staff does not help you with problems, my oven/microwave caused my lights and electric sockets to fo out and they still did not fix the oven. Walls paper thin you can hear the person next room breathing, drunk people coming in and out without living here and no one cares if they hurt you or not, they tried to get into my room. DO NOT STAY HERE. Not worth it it is full of problems and staff does not help you ever.

DO NOT MOVE IN. The worst place I have ever stayed, mouldy rooms, bug infestations, vomit on carpets and walls, sharp nails and screws sticking out of cupboards which you can be caught on, filthy bathrooms, tiny windows with hardly any sunlight getting in, noisy building work, building workers cover your windows in sheets so you can’t see outside or let sunlight in, elevators which are filled with sick and other unknown liquids, broken pool table, broken stools, broken sofa’s, water damaged drawers, unpainted walls, noise as the walls are thin, broken doors, Wi-Fi which doesn’t work, broken Ethernet ports, fire alarms at early hours of the morning and if you end up in a flat with a filthy or inconsiderate flatmate the staff sadly have no powers to tell them to clean up or what to do and much more . Honestly I could go on, if you’re a student DO NOT MOVE IN find somewhere much better like the shield accommodation. Unite students is an atrocious company, they don’t care about students.

Reply from Manor Bank On 11th May 22

Hello, thank you for taking the time to review Manor bank. We are sorry to hear that you have not enjoyed your time staying with us. We would like to speak to you further in regard to your concerns, please could you contact us at manorbanknewcastle@unitestudents.com - Please mention in your email that this is in regard to review number 121145 on Student Crowd and this will be escalated to the appropriate manager leading on that site. Hopefully we can reach a suitable resolution and ease your concerns moving forward.

Lively atmosphere, lovely staff and so understanding! Sheila and Sam in particular have made my stay so easy, especially where I was struggling. Their kindness and approachability make staying at Manor Bank enjoyable and homely. The rooms are great and the kitchens are everything a student needs to thrive. The social areas are fantastic too!

Niall Mcclure- Very good all around experience, everything I’ve asked for has been done and no issues with wifi, location is ideal

Reply from Manor Bank On 16th December 21

Thank you for the lovley feedback Niall. I will pass this onto the team :)

I really enjoy living at Manor Bank the reception staff are all really friendly and eager to assist with any problems you have such as when I had an issue with my post. I was at Byron Central last year and much prefer Manor Bank it has much more of a community feel and there are always events in the common room. Also any maintenance requests I have had have been dealt with really promptly for example when my heater would not work this issue was sorted within 24hours. The accommodation is also much more modern here than Byron and I have seen a lot of people complain about the noise from Manors metro station but it is barely noticeable so don’t let this put you off staying here! Anya Thompson, Manor Bank

I have enjoyed my stay at manor bank so far and would recommend to anyone considering

Nice accomadation, with well kept services. Staff very friendly and helpful.

Good accommodation with friendly staff and a quick and efficient maintenance team

Friendly and warm staffs. They fix all flagged issues within less time. Excellent environment for students to spend their time away from home and to feel safe. I cannot recommend anything more than this in this city. Thank you unite students Manor Bank. Sudeep Sapnil Gonsalves

Great location with accommodating staff

The staff here are amazing. Honestly I've lived in 3 student acomidations now and this one is the best by a mile. All the staff have done me massive favours letting me park my car overnight or helping me when I lost my key card. People like Sam and others I wish I remember there names but I'm horrific at that. Always happy and approcable honestly the best.

Good accommodation it close to the uni and to town

The staff are really friendly at Manor Bank. Maintenance and cleanliness is great.

Really cheerful and helpful staff, safe security and comfortable environment.

Very nice and cozy accommodation, the amazing staff!!!

A really nice place to stay, the staffs here are very friendly and very helpful. The accom has good facilities and the price is very reasonable as well, overall it’s a good accommodation.

Amazing accommodation definitely recommend!

Quality staff in a perfect location, perfect for first years meeting new people

Very friend staff, nice people who remember who you are.

Manor Bank is a great accommodation with a great location for uni and the city centre. The staff are lovely and super helpful! :D

Staff are very welcoming and friendly, always have a smile on their face. Can't fault the facilities for such a great price.

Never had any Problems with manor bank after 4 years!

I live in flat 79, and had a great experience with reception and the rooms are very good value for money. The elevators are always under maintanance, but apart from that I would 100 percent recommend.

Very social place for new students. Quite modern and very good for the price.

What makes this accommodation is definitely the staff. The service and sales advisor Sheila is one of the faces of the company that should definitely be an example to follow. I love what this accommodation offers you, security in all aspects. The rooms actually have more than what common student places offer. This company has a character and my staying here is going to be a memorable one. I love the app, im so pleased with the price and the quality of everything. I’m happy for the 24h security, the reception, the parcel procedure, the card that works as a key. I’ve lived in other student accommodations in the north east and this one is definitely outstanding

Manor Bank is a great place to live as it is great value, the staff are lovely, and it is close to town and Northumbriasport.

The accommodation itself is good but the people who look after it are what makes it better. The staff are very nice and are always welcoming at the door and put on a lot of social events and things like pizza days and leaving sweets and drink in reception.

Staff are lovely and very helpful, especially Shelia. The building is in a good area and is close to the centre.

Steve, Dan, Sam, John are AMAZING PEOPLE and do their job to a top standard. So grateful.

Don’t live here if you’re not a fresher! The walls are 0.0001 my thin so you can hear what is happening 3 floors above or below you Filing a complaint on the app is the most useless thing ever because there is no on-site away from office hours. The accommodation is old as if even Jesus himself used to live here at some point Also their booking system is clapped, I booked here for my second year in mechanical engineering and they paired me and another 3rd year in a flat with two 18 year old foundation year students Worst experience ever

The building is really close to Northumbria University and also close to the City centre. The staff have been great since I moved in and answered any questions I might have had. I made some really good friends from the get go and booked out the common room for a few movie nights with them. The price was great at £97 a week and I felt like I got a lot for money.

Had a great couple of years living here, really decent price and so close to campus. The staff were always great and had time for me too, even when I had issues with some flatmates and was thinking about moving, they sorted it all.

Loved living here! So close to everything. Everything included meany I could budget (sort of :) ) staff were great craic! Maintenance guys helpful!

Great location, team are so friendly and really helped me settle in quickly! Shout out to Chloe, Chris and David!

The team at Manor Bank are lovely, when things did go wrong they were always there to help. Fantastic value for money for city centre accommodation. My room was in great condition, I booked a premium room that looked like it had been freshly painted and lots of things in the flat looked new. Good common room too! I had a great year here.

When I moved here, the kitchen was ABSOLUTELY FILTHY. Rotting food scattered on all the work tops with MASSIVE flies hovering over it. On top of that, there were what appeared to be rat faeces on the kitchen floor. The accommodation is located downhill at a steep angle - such an extremely steep angle that I ended up losing my footing and pulling a muscle - very dangerous if you are in a hurry in the mornings or returning late from uni when there is less visibility or are simply a woman who loves wearing heels(!!) There was also foul-smelling water spewing out of one of the gutters and collecting right in front of the bottom gate. It is also right next to the train track - so expect a lot of noise. AVOID at all costs and look for better accommodation in Shieldfield is my advice!!!!!

Probably the worst student accommodation place I've ever been to. When my friends and I first got there, everything was dirty and broken. Despite the complains that we made not all of our requests were completed. Now they are trying to charge us for the broken things that were already like this when we came in. Not to mention that you will not be able to get good quality sleep since the walls are made of plasterboard and you can hear the slightest noise. It is also worth mentioning that they were times when we didn't even have warm water. Therefore, I will be not recommending this student accommodation to anyone. There are plenty of student accommodations which have similar prices like this one, but they are actually way better, more modern, with great customer services.

it's a very old building and it's very noisy all the time both by drunk students and by trains as the building is built right beside train rails. the fire alarm goes off every other day and it is terrible when you have exams the next morning and suddenly you have to wake up at 4am because of the fire alarm and to evacuate the building only to find out that it was a false alarm.. the kitchen chairs are broken and the sofas are very uncomfortable. cleaning every fortnight was good and people at the reception are friendly. bed mattresses are uncomfortable because of how old the building is and the amount of students that have slept on it over time. the halls smell weird all the time and are carpeted with vomit stains by drank students. the elevators are very dirty and smell especially when students carry their garbage from their kitchen to the ground floor. the washing machines always break and are faulty AND too expensive! (3£ plus 1.70£ for the dryer).

I had a horrible experience at Manor Bank. Please if you’re reading this, don’t bother. I had problems with my flatmates and had no support from the staff. The security is very inadequate, even when locked doors could be opened and broken into by my flatmates. Guests entered and left the building whenever, there was no record of people going in and out. We even ended up with a drug dealer in our flat at one point.

Really expensive for what you get. Lived here for 1 year and that was to much ! Avoid

for the price you pay its really reasonable compared to other halls ,you get your kitchen cleaned each fortnight which is a huge bonus plus a 3/4 bed !

Love living here. Staff are really friendly and welcoming and the common room is great with the pool table and study area.

Would not recommend these halls. Not social at all and not that clean. Far too expensive also! Nearly £125 a week!

great people, close to uni and town Everyone's really nice

Manor Bank, is in the central of everything and only a short walk from uni and the clubbbbsss. Rooms are spacious however sofas are a downfall. F

Loved every minute if being at manor bank

Amazing but quite pricey at £123, 3/4 bed, ensuites and the general experience of the best hall's northumbria has to offer make up for it