Value for money is bad and not particularly fussed about student satisfaction. After signing contracts and it being too late to pull out easily, we found out the building breached safety hazards, and the cladding was going to be removed. We were offered no compensation whatsoever for persistent disruption of building work which went on for 5 months, longer than they said it would. It went on throughout exams, affecting grades. Additionally, some of us had to have our blind shut all day due to builders being on the scaffolding outside out rooms.
On 30th May 18
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Value for money is bad and not particularly fussed about student satisfaction. After signing contracts and it being too late to pull out easily, we found out the building breached safety hazards, and the cladding was going to be removed. We were offered no compensation whatsoever for persistent disruption of building work which went on for 5 months, longer than they said it would. It went on throughout exams, affecting grades. Additionally, some of us had to have our blind shut all day due to builders being on the scaffolding outside out rooms.
On 30th May 18
Q&A
Customer feedback is very important to us and we take all feedback into consideration. The first rental instalment is debited from the card that was used during the booking process. If you want to change the card you can contact the payments team on 0151 707 2666.
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Read Verde Reviews
The room is enough big and clean.the safety is great
That is good, I enjoy living here and the reception are great
Absolutely lovely to live in the receptionists are lovely
No complaints in terms of accommodation or reception services, WiFi is very hit or miss but I know that is provided externally
2 years living here. Good value for money even though I would prefer to have an oven in the studio instead of a microwave which does not correspond to the one in the instructions. Love the location. Friendly staff.
Love the location! Close to the university and the city!
Friendly team, always happy to help. The location is perfect for town and for uni and the halls themselves are spacious and modern at a reasonable price. Would deffo recommend to anyone.
Such perfect location for a first year student and the living area is so practical. The team are also so useful and friendly, overall great university halls at a reasonable price.
Best place to stay in especially for first year. Management is friendly and services provided are well worth the pay
Best place to live in, especially in first year! Management is lovely and always available to provide support. Would definitely stay again
Love it here, staff are friendly and helpful, social spaces are nice, good events.
Reception are very helpful and friendly! WiFi at weekends is poor.
Really nice accomodation with good location to city facilitie
A really good place to live, excellent location near the university and centre of town
Staff are friendly and very helpful and entertainment facilities and events are well organised. Maintenance can sometimes be delayed although our leak has now been sorted. The facilities are always clean and we enjoy using the social spaces and attending events together, it's a great way to make friends in the building.
Really nice and clean living space, spacious room and nice social areas.
Really nice, a bit too expensive though if you don’t make use of all the facilities (cinema room, gym etc)
Value for money is bad and not particularly fussed about student satisfaction. After signing contracts and it being too late to pull out easily, we found out the building breached safety hazards, and the cladding was going to be removed. We were offered no compensation whatsoever for persistent disruption of building work which went on for 5 months, longer than they said it would. It went on throughout exams, affecting grades. Additionally, some of us had to have our blind shut all day due to builders being on the scaffolding outside out rooms.
Hi, thank you for your review we’re very sorry you feel this way. Following the release of the Government's definitive cladding system fire test results in August last year, Downing secured Building Control approval to replace some cladding panels at our Verde Student Accommodation in Newcastle to ensure the safety of the building and our residents. The work was limited to the external courtyard of the estate and was straightforward, with the existing panels clipped off and new panels clipped on in place. Works were swiftly and responsibly delivered under close consultation with local authorities. The project commenced on November 2017 and completed April 2018. There was no impact at all on the rooms or the inside of the building, and the disruption was minimal, with any noisy works commencing each day after 10am. There was no disruption to wi-fi or any key services and Downing Students communicated continual updates to residents throughout the process on the progress of the upgrade. Student experience is at the heart of our organisation’s ethos and operational objectives and we are deeply committed to ensuring students are safe, comfortable and secure in their accommodation. In order to ensure we continually deliver on student experience, we closely monitor our residents’ feedback with a number of anonymous surveys throughout the year. The feedback from our residents living at Verde has been extremely positive throughout the year, indeed our student satisfaction score was 86 per cent following a recent end of year survey – demonstrating a high level of contentment. We are aware that another provider, whose residents may have experienced considerable disruption during the cladding replacement process, is offering compensation. However, given the positive feedback from students and the minimal disturbance experienced during the works, Downing will not be offering compensation. We look forward to continuing to deliver a positive student experience, and we would like to thank all our residents for their patience as these essential upgrades have taken place.
Poor management. Doesn't know how to deal properly with complaints, not very helpful staffs.
Thank you for your feedback we take onboard all comments from our residents. We would like to help you with your complaint, please email details to info@downingstudents.com where a member of the team will get back to you.
Internet is terrible, cuts off constantly, staff are rude
Daughter loved it but she moved out 4 and a half weeks ago but complete silence regarding deposit. Disgraceful
Always too loud at nights, bad news if you want to sleep
Over priced. Rooms remind me somewhat of a hospital with the lighting. Security guards do minimal.
Modern, very nice to live in and has its own free mini gym
Poor staff and inconsiderate neighbours
Good accommodation, well managed
Fantastic a bit pricey but well worth the money