How do you rate The Croft?

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Most helpful review

Staying at The Croft Accomodation has been great! It’s very safe and lovely to see maintenance staff and reception staff walking around and they are all very friendly. I am glad I stayed here for 2 years!!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member1157239
On 30th April 21

Derby Hall Rankings


Roman House #1
The Croft #2
Nunnery Court #3
Cathedral Court #4
St Christopher's Court #5
Sir Peter Hilton Court #6
Princess Alice Court #7
Peak Court #8
High Peak Halls #9
Abbey Lodge Student Village #10

All Student Accommodation in Derby


Most helpful review

Staying at The Croft Accomodation has been great! It’s very safe and lovely to see maintenance staff and reception staff walking around and they are all very friendly. I am glad I stayed here for 2 years!!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member1157239
On 30th April 21

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Read The Croft Reviews


Student Review: 3 /5
By On 27th July 21

When we arrived in September 2020, the flat was left dirty which wouldn’t be good at any time but we were in the middle of a pandemic so having vegetables down the side of the sofa, dust everywhere and a very unclean floor wasn’t a nice experience to settle into when moving in. It is a nice modern building but it is poorly built - at the start of our tenancy there was cracks in the ceilings everywhere and as the year progressed these cracks spread across the whole width of our kitchen ceiling. Our flat had 2 double kitchen windows meaning it was constantly very warm in our flat as the windows do not have blinds, which is something I would recommend the Croft invest in for kitchens/communal areas. Due to the pandemic we were unable to use the facilities all year such as the gym and communal study and pool area downstairs but this is something which is included in the price of the Croft so I think the money wasn’t worth it because we were unable to use these facilities.

Value for money
Location
Property management
Cleaning
Social spaces
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 28th July 21

Thank you for taking the time to leave your feedback. We would like to express our apologies that you didn't find the kitchen area met your expectations, I believe the cleaning issue was resolved by the onsite team when it was brought to our attention, and whilst we do use an external cleaning company to deep clean the flats over the summer, we have now put additional steps in place to ensure this doesn't happen again in the future. This isn't the normal standard that we operate to. The cracks are due to the building being a new build, it can take a few years for the building to "settle" so we apologise again if this effected your experience with us, any specific maintence requests can always be put forward to us on the mainmanager app where we can attend to this type on work upon request. We will pass on your comments about the blinds to the building owner to see if this is something they wish to invest in going forward but currently blinds are only provided in bedroom areas. During the coronavirus pandemic we do have to follow all laws and restrictions put in place by the government in relation to Covid-19, and can understand that this is frustating. We did have to close certain areas for varying time limits imposed on us by the government but this was solely for the protection, health and safety of all our residents and staff memebers to help stop the spread of coronavirus. All areas were re-opened as soon as we were able to legally do so. 


Student Review: 4 /5
By On 25th June 21

The coronavirus pandemic has affected many student accommodations. For one being extremely strict and sending intimidating emails due to fire alarms accidentally being set off and flats meeting other flats through emails nearly every week at the beginning of the year. I understand that we are in a pandemic but isolating students and making them feel mentally alone is actually nasty behaviour. Due to this I’m not a fan of the staff. However the main maintenance guy, Andy is fantastic and has helped many students living at the croft by being quick efficient and kind.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 28th July 21

The health and saftey of our residents is our number one priority, and is something we take very seriously. We have to follow all laws including government guidence in relation to coronavirus, this includes not allowing the mixing of households when this is imposed upon us as a legal requirement. We would like to apologise if you feel any correspondence came across as intimidating, we can ensure this was not our intention. We are happy to hear that you are pleased with our maintenance operative so will pass on your positive feedback to him. 


Student Review: 4 /5
By On 13th May 21

if you expect a modern room, this suits you, and it close to the bus stop and easy to go town center, but if you don't like the smoke or weed smell you need to choose your flatmate who doesn't smoke, cause the staff doesn't do anything when you complain many times.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 28th July 21

Thank you for taking the time to leave a review, sorry that you didn't feel that staff dealt with your issue effectively. 


Student Review: 5 /5
By On 10th May 21

Best accomodation ever fastest wifi can’t beat it. They look after everyone here and will feel welcomed upon arrival been here since September will be back next year :)

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 12th May 21

Best ever, wow! Thank you so much we couldn't be happier to hear this.

Fast wifi is essential to everyone these days so it's good to know we're working with the right service supplier, providing a fast connection to all our residents. We hope you continue to enjoy your stay this year and look forward to welcoming you back in September.


Student Review: 5 /5
By On 7th May 21

feels like home and they’ve been really helpful throughout :)

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 7th May 21

We really appreciate you taking the time to give us a review. We think The Croft is a comofrtable and friendly place to live & the team are happy to help with anything you need so it's great to hear it feels like home to you. 


Student Review: 5 /5
By On 30th April 21

Staying at The Croft Accomodation has been great! It’s very safe and lovely to see maintenance staff and reception staff walking around and they are all very friendly. I am glad I stayed here for 2 years!!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 4th May 21

Thank you for taking the time to leave us a great review - we are so pleased you have enjoyed your stay with us at The Croft and hope our friendly team have enhaced your experience in Derby!


Student Review: 5 /5
By On 23rd April 21

I have been living in The Croft for 8 months now and I have to admit that is one of the best student accommodation I have lived in. Amazing experience highly recommended

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 23rd April 21

It's great to hear that you're enjoying your student life with us at The Croft. We really appreciate your excellent review and would like to thank you for taking the time to let others know about your experience with us. 


Student Review: 5 /5
By On 23rd April 21

The perfect location and brilliant helpful staff that are always around if you need help. Would be 5 stars for everything but due to covid we’ve not been able to use the social spaces!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 23rd April 21

Thank you for taking the time to leave us a great review! We are thrilled to hear about your experience - the team really appreciate your kind words, and we hope you will be able to fully enjoy the social spaces very soon when the government restrictions are lifted. 


Student Review: 4 /5
By On 22nd April 21

Absolutely love it, would recommend to anyone who is coming to the University of Derby. Clean, modern, stylish and top top tier staff! Very good sized rooms and perfect social spaces (although I did not get to use most of them due to Covid-19) best student accommodation in Derby in my opinion :)

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 22nd April 21

Wow, thank you for your fantastic review. Our team are delighted with your feedback, we will always strive to make your stay with us the best it can be - even with Covid-19 restrictions in place! We hope you can now enjoy the social spaces more often as the restrictions begin to ease. 


Student Review: 5 /5
By On 21st April 21

Really good experience in halls friendly staff and maintenance. Good times on calls out with faults. Really good facilities, really good internet, really good experience.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 22nd April 21

Thank you for your really good review! We are so pleased that you're enjoying your stay with us at The Croft. 


Student Review: 4 /5
By On 20th April 21

The Croft is a great place to stay, good value for money and the property team are excellent and thorough with the service they provide. In particular the caretaker Andy who has been very helpful with issues around the flat 👍

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 21st April 21

Thank you for your review, I will pass on your great feedback to the property team. Our caretaker is very passionate about his role and it's great to hear this is reflected in his daily work. 


Student Review: 5 /5
By On 19th April 21

Living here has been a very pleasant experience. The staff are helpful and friendly. I would recommend The Croft to everyone.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 20th April 21

We are so happy to hear about your experience with us, thank you for taking the time to leave a review. 


Student Review: 5 /5
By On 19th April 21

Very modern rooms and building. Staff is very friendly . Never had an issue . 5 stars

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 20th April 21

Thank you for your great review, we are so pleased you are enjoying your stay with us at The Croft


Student Review: 5 /5
By On 11th March 21

From its impressive architectural edifice to the incredible accommodation offerings ( excellent wifi, modern finishings etc) the Croft is a promise kept, and surpassed. A Serene environment strategically and conveniently located few minutes away from major facilities including the university. The onsite staff are highly professional, efficient and friendly, working tirelessly to ensure the property is impeccably maintained to the highest standards at all times. Also, the exciting give- aways make your stay even more enjoyable. I would highly recommend.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 12th March 21

Thank you for your review, we're so pleased to hear you enjoy The Croft and all it has to offer. The site team will be overjoyed to hear that all their hardwork maintaining the property and offering a friendly service are recognised :)


Student Review: 4 /5
By On 16th February 21

A very good accommodation with up to date features and really kind staff

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 17th February 21

Thank you for your review! It's great to hear you like the property and it's features, we will pass on your kind comments to the property team. 


Student Review: 3 /5
By On 15th November 19

Nice building but not recommended for first years

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 22nd April 21

Lovely to read that you like our building, as a private halls we accommodate students from all years of study. If you think there is anything we can do to improve, please contact the onsite team who are always happy to hear your feedback and suggestions. 


Student Review: 3 /5
By On 15th November 19

Not awful, but just go over the road to Cathedral Court. For like £2 more a week you get a lift that works, laundry fees that don't require a second student loan and lights that don't turn off mid shower

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 22nd April 21

We are sorry to hear that you feel that you've not had the best experience at The Croft, if you have any maintenance concerns please report these to the on site team so they can deal with them promptly. We hope you can give us the chance to show you how we can improve our service to you, your on site manager will be happy to discuss any issues with you further. 


Student Review: 5 /5
By On 29th October 19

Lovely place. The staff are extremely nice and welcoming. Would highly recommend to stay here.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Croft
On 22nd April 21

Thank you for taking the time to leave a review, we will pass on your thoughtful words to the team.  


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