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Extremely bad management team. Do not bother voicing up your issues to the reception as nothing will get resolved. Team members will enter your room freely in the name of doing "maintenance" work. A guy from the team entered my friend's room when she was showering. Also, they randomly charge damages fees to your student account without providing evidence that it was caused by you. If you paid a deposit, it is a sum that it's likely you will not get back. Remember to take pictures of every corner of your room when you're checking out to avoid being exploited. Overall, very negative experience. Feedback to the school about these issues but it is unlikely that improvements will occur. Staying somewhere else might be better for you.