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https://novelstudent.com/canterbury/riverside

Most helpful review

Absolutely loved my accommodation with Novel, building nice and clean and staff always helpful, however since leaving this June I have emailed and phoned on numerous occasions to get my deposit back as this is needed to help cover rent in my new accommodation, I have not received one email or phone call back from anyone to assist me, this is really poor and leaves me in a really bad position financially.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member1090353
On 22nd August 23
verified Verified student
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South West London Hall Rankings


Davidson House #3
Tribu #4
Quebec House #5
Woodward Buildings #6
New Orient House #7
Grosvenor Hall #8
Chapter Islington #9
Seething Wells #10
Clayhill #11
Riverside #12

*Minimum 10 reviews required to be ranked.


Most helpful review

Absolutely loved my accommodation with Novel, building nice and clean and staff always helpful, however since leaving this June I have emailed and phoned on numerous occasions to get my deposit back as this is needed to help cover rent in my new accommodation, I have not received one email or phone call back from anyone to assist me, this is really poor and leaves me in a really bad position financially.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member1090353
On 22nd August 23
verified Verified student
Read all reviews

Q&A


Q
What dates would i require to pay my rent f i went for a 4 instalments payment lease?
By member997624 On 19th January 24
Q
When will you refund my daughters deposit back this is gone on for too long.
By member886409 On 18th May 23
Q
Are there still rooms available
By member482826 On 30th March 23
Q

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Read Riverside Reviews


Student Review: 3 /5
By member11101580 On 21st February 24 verified Verified student

I think management could be a lot better in terms of fixing doors as there are so many people with broken doors and anyone can just walk in which then becomes a safety problem I like how there’s more events now

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

Student Review: 4.3 /5
By member4101579 On 21st February 24 verified Verified student

A good place to live in general

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

Student Review: 4 /5
By member8101564 On 21st February 24 verified Verified student

Stunning, well kept , nice staff

Value for money
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Property management
Cleaning
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Internet / Wifi
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Student Review: 4.6 /5
By member9101561 On 21st February 24 verified Verified student

I had a great experience with Hip whilst rebooking my room for next year. She made the whole process very smooth and simple.

Value for money
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Property management
Cleaning
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Social experience
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

Student Review: 4.6 /5
By member11101539 On 21st February 24 verified Verified student

A good place to live in with easy to comute.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

Student Review: 4.7 /5
By member8100347 On 13th February 24 verified Verified student

Staff are really friendly especially Hip she's lovely, and it's nice to see that the staff put care and time in for us and our questions and that they run events like pancake day for us 😊☀️

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

Student Review: 4.6 /5
By member1299160 On 3rd February 24 verified Verified student

Very informative and the staff were very friendly

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 5th February 24

Student Review: 3.4 /5
By member893705 On 25th October 23 verified Verified student

The wifi is horrible here, ever since I’ve moved in the wifi has not worked well with my phone as well as my speaker. Had an issue with my shower and it still is not fixed which was reported in September. The heater does not work well either, the max amount of minutes that it stays on is for about 10 minutes which is unfortunate since the weather is cold now. There are only 7 washing machines when there are about 500 residents that live here. Even before I started living here it was hard to get in contact with riverside canterbury to discuss my contract, must’ve been calling for a week straight before someone answered the phone. The cupboard and fridge space in the kitchen are too small, I can’t even put all of my pots and pans in there. My app that displays my balance and how much rent left I have to pay is always malfunctioning and showing the wrong balance which is frustrating, it hasn’t shown the correct balance at all since I’ve started living here. Room space is nice though.

Value for money
Location
Property management
Cleaning
Social spaces
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 30th October 23

Student Review: 4.9 /5
By member1090353 On 22nd August 23 verified Verified student

Absolutely loved my accommodation with Novel, building nice and clean and staff always helpful, however since leaving this June I have emailed and phoned on numerous occasions to get my deposit back as this is needed to help cover rent in my new accommodation, I have not received one email or phone call back from anyone to assist me, this is really poor and leaves me in a really bad position financially.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 23rd August 23

Student Review: 4.4 /5
By member1088937 On 13th July 23 verified Verified student

Nice accommodation, great communal area, awesome people, decent location (large grocery store 3 mins away), could of had a better roommates as kitchen hygiene was 2/5

Value for money
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Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 14th July 23

Student Review: 5 /5
By Senacolatse On 15th June 23 verified Verified student

The best living experience with a convenient locations with the best staff.

Value for money
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Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 16th June 23

Student Review: 4.7 /5
By member484169 On 13th April 23 verified Verified student

A very nice place to stay and the reception staff are very helpful and kind. There are very beautiful places to enjoy and relax

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 4th May 23

Student Review: 3.4 /5
By member1280202 On 2nd March 23 verified Verified student

Good place, it takes like ten minutes to go to town centre and ten minutes to go Asda, aldi, Lidl, b&m and other stores.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 6th March 23

Student Review: 5 /5
By member1079859 On 28th February 23 verified Verified student

pretty epic and cool hell yeah

Value for money
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Property management
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 4th May 23

Student Review: 4.6 /5
By member1379194 On 22nd February 23 verified Verified student

Great social spaces and the rooms are a great size

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 6th March 23

Student Review: 4.6 /5
By member1178505 On 15th February 23 verified Verified student

Friendly staff, and good AC perfect for students

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 16th February 23

Student Review: 5 /5
By member877083 On 3rd February 23 verified Verified student

Nice and clean, friendly staff.

Value for money
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 6th February 23

Student Review: 4 /5
By member775457 On 23rd January 23 verified Verified student

Has been a lovely experience. Tad slow to fix maintenance issues

Value for money
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Property management
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 24th January 23

Student Review: 4.3 /5
By member675362 On 20th January 23 verified Verified student

I absolutely love my studio, it’s very spacious, and the set up is very functional. Management is so nice and clearly care about the residents. I would definitely recommend Riverside to anyone looking to study in Canterbury.

Value for money
Location
Property management
Cleaning
Social spaces
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 23rd January 23

Student Review: 4.6 /5
By member875355 On 20th January 23 verified Verified student

Fun experience at the this place, met some nice people

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 23rd January 23

Student Review: 5 /5
By member575348 On 20th January 23 verified Verified student

the absolute best staff! they made moving to a new city alone not so lonely. games area and communal area make finding friends so easy!! also the wifi is surprisingly fast.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 23rd January 23

Student Review: 3.7 /5
By member575298 On 19th January 23 verified Verified student

I have enjoyed being near all my friends I have made since starting my first year.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 20th January 23

Student Review: 4.4 /5
By member775297 On 19th January 23 verified Verified student

Staff are super friendly and useful, the facilities are surprisingly useful and it's a nice little community.

Value for money
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 20th January 23

Student Review: 3.9 /5
By member1275296 On 19th January 23 verified Verified student

It’s been a great start to my life as a student and has helped me find my feet

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 20th January 23

Student Review: 2.9 /5
By member875274 On 19th January 23 verified Verified student

When I arrived on my first day, the room was not clean. It was dusty and found dead bees all around the room. The shelves in the kitchen should be labelled according to the room so that no one can use more than needed. Also some kitchen appliances were dirty before the students arrivals. Overall, other things are good, like the staff members whom are friendly. Other thing, on my first day the lift was out of use, but they manage to fixed it overnight, in fact I found the lift working the next morning which is very good.

Value for money
Location
Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 20th January 23

Student Review: 5 /5
By member1075220 On 19th January 23 verified Verified student

Amazing place, lovely stafff, amazing facilities

Value for money
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Property management
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 20th January 23

Student Review: 4.4 /5
By member1375212 On 19th January 23 verified Verified student

I love It here it’s peaceful I made friends and staff is lovely and it’s. Very clean

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 20th January 23

Student Review: 4.6 /5
By member1075201 On 19th January 23 verified Verified student

Great place, with great people, in a great location. Love it!

Value for money
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Property management
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 20th January 23

Student Review: 4.3 /5
By member475194 On 19th January 23 verified Verified student

Good location and helpful staff.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 19th January 23

Student Review: 4.7 /5
By member1175188 On 18th January 23 verified Verified student

Riverside is actually the best thing that happened to me in Canterbury I net the best people and the staff members are the sweetest <3

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 19th January 23

Student Review: 4.1 /5
By member575187 On 18th January 23 verified Verified student

Really good experience. Clean and very good common areas. The elevator isn’t working. But I’m general everything really good

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 19th January 23

Student Review: 4.6 /5
By member1275186 On 18th January 23 verified Verified student

I love! The room heating isn’t that good but it is what it Is

Value for money
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Property management
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 19th January 23

Student Review: 5 /5
By member1073556 On 23rd November 22 verified Verified student

Riverside Canterbury is a great location for students studying at either Kent unit or Canterbury Christ Church. I’m currently in my final year at the university of Kent and I have to say Riverside is the best location I have stayed at. Friendly staff and security

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 25th November 22

Student Review: 5 /5
By member1372248 On 8th October 22 verified Verified student

Such a wonderful place to live, management are truly incredible, lovely people. Any problems I’ve had they’ve helped me with straight away. Communal areas are lovely spaces to relax and meet new people! Even the security at night are really lovely and it’s nice to be able to have someone to talk to if you’ve got any issues not matter what time it is, there’s always someone willing to help you. I love living here I’ve made some amazing friends and I would recommend living here to anyone, my boyfriend doesn’t even live here but when he visits he’s treated with the same amount of kindness as everyone that does live here. Overall, this is such an exceptional place to live and a wonderful little family!!

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 14th October 22

Student Review: 5 /5
By member772201 On 7th October 22 verified Verified student

Riverside is an absolutely lovely place to live- perfectly positioned between the universities & city centre, and with lots of social spaces it's really easy to feel right at home. Everything is fresh and clean & any issues that arise are quickly sorted so there's a major family-vibe between staff and students. It's a great space to be, 100% recommend if you're on the fence!

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 14th October 22

Student Review: 5 /5
By member1272189 On 7th October 22 verified Verified student

Lovely accommodation, the staff will go out of their way to do anything for you. All social spaces are a great place to hang out with friends that live in other clusters and the study room is a highly effective space to work in when your not at uni.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 14th October 22

Student Review: 5 /5
By Preciousf On 24th January 22 verified Verified student

I’ve been here since last week of October last year and I actually enjoy it here. The staff is friendly and caring, my room was more spacious than I thought and comfy, the social communal area & kitchen is nice (with block courtyard soon) and it’s situated perfectly. Shout out to the lovely peoples Andy, China, Catherine, April, Danny always helpful (sorry if I forgot some names). Already so far access to laundry (that was even free for us when was building), a gym and a gaming/home theatre and big study room! Great for meeting fellow flatmate students and for late night work as it’s 24/7 with security! Maintenance are extremely accommodating quick on the job when I first moved in my door 4/5pm didn’t close properly literally next morning 8/9am they came to fix. The whole ‘estate’ area itself is still in construction process but we are given access anything newly completed as soon as possible.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Riverside On 10th May 23

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