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Accommodation in Leicester
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>> do not live here << the location is actually the only good part about this place and should get 5* but overall my experience living here was awful so it gets 1* for everything. it is infested with silverfish and apparently has been for years (in D, E and F block that I know of but likely in more areas). they refuse to exterminate the infestation fully, they just did my flat and obviously didn't solve the problem. they offered me a good will payment due to how long it took for them to actually act on this (6 months) even though they did very little and it had no impact. they have no intention of sorting this!! they also do not care about covid, many people had parties, many people got infected. they also assured us that they had cleaned all the rooms prior to our arrival but the inside of my wardrobe had some old used makeup brushes and something sticky on two shelves. there was also lots of mould in the bathroom and around the windows, this building clearly has damp issues too.
When I moved from my room during Covid they took all mine and my flat mates stuff from the kitchen even though my flat mate was still living there and we never got the stuff back. The old liberty court management were kind and always cared and they sent an email to say that there was money they owed to me from a deposit and from no longer living there. The new management have not given me this back, even though we have contacted them several times through emails and calls. We definitely won’t be getting back the money we’re owed. Do not recommend, especially with how much it now costs.
I'm very disappointed and frustrated with the managment. Concerning safety, its dangerous. The fire alarm often goes off in the night and with many false alarms. With the coronovirus, incredibly frustrated with their stingy, unhelpful reaction to accomodate as every other business is having to. We are all called home early to self isolate and they refuse any refunds whatsoever. Not impressed, and consider it criminal, robbing students of money they have no right to keep. I would heavily discourage anyone to book here, unless they sort out their contracts.
I currently pay £131 for a premium en suite room which i thought was an okay happy medium to pay as some accommodation's near are quite expensive however, Ive heard that these prices are going up (starting 2020 academic year) and I would not be happy paying that for what we get especially if you can get much better places for just a bit more. The bathroom doesn't feel clean even though i have cleaned it as soon as moved in and frequently since. I have had trouble with silverfish which i have found on the bathroom floor, sink and in the shower, and i know this is a problem across the whole accommodation. They have treated it yet i still find silverfish. The showers are rubbish, no water pressure whatsoever (feels okay when testing it with your hand but not when your actually under) and on occasions the temperature fluctuates from cold to boiling without even turning the dial. The wifi began good but more recently my phone would switch to 4G or my laptop cannot connect at all.
don’t choose this place absolute waste of money at nearly £118 a week you’ll get poor management, rooms infested with silver fish (several people I know have) also damp rooms they won’t fix. They’ll interrogate you’re post delivered and apparently ‘track your internet footstep’ the wifi is horrific so if you’re a media or film student don’t think watching films will be easy! your roommates could likely be dirty resulting in a never clean kitchen, and also cameras everywhere 24/7 like you’re on big brother they don’t trust you, just want your money. And i’ve only been here for several months and they haven’t been good, only good part is the prime location near campus and the city probably the only reason people pick it.
moved into phase two flat.... had just a kettle and a fridge, oven didn't work for three days, then a blocked drain cause my whole room to be flooded with poop water and it took over 17 hours to get it sorted. wifi drops out every hour or two.
Lovely management, very comfortable accommodation - but no social events to help integrate, and no common area for meeting people - hence the 1*. If repairs needed doing they were usually prompt, and the maintenance team were very nice. There wasn't a cleaner either - we were responsible for our flats, which were inspected, but the maintenance and rest of the site are why I gave 3*.