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Canvas The Heights Reviews

109 Reviews by Students

3.59 / 5
3.59 / 5

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Most helpful review

Great environment to live in, very responsive with queries and issues with regards to the accommodation and quick resolves.

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By ConnorLanc
On 22nd September 21
verified Verified student
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Birmingham Hall Rankings


Bentley House #23
Oakley Court #24
Lakeside #25
Tennis Courts #26
Canvas The Heights #27
William Murdoch #28
Aitken #29
Jennens Court #30
Shackleton #31
Ashcroft #32

*Minimum 10 reviews required to be ranked.


Most helpful review

Great environment to live in, very responsive with queries and issues with regards to the accommodation and quick resolves.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By ConnorLanc
On 22nd September 21
verified Verified student
Read all reviews

Q&A


Q
Are you allowed to bring guests over for a night or two?
By member1369610 On 23rd June 22
Q
Hi there, How many flats are there in total in this accomadation?
By member454386 On 19th February 21
Q
Is there a way to lock my room door while I’m inside?
By member751102 On 12th September 20
Q
Having trouble getting parcels through to student living in the heights - is this a common problem?
By member1344997 On 26th January 20
Q
I loved my stay at the heights, so many things changed for the better and I loved the reception staff. Sam was always laughing and smiling when I saw her, she always stopped to speak to me even when she looked busy and I will always remember her kind nature
By member840403 On 14th July 19
Q

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Read Canvas The Heights Reviews


Student Review: 2.1 /5
By member493183 On 21st October 23 verified Verified student

No airflow in the accommodation unless windows are left open 24/7. Extractor fans are broken and extremely dirty. Rooms stink. Sleeping in this accommodation will make you very sick. Staff not very helpful (apart from a few nice reception people). Overall, please go and pick a different accommodation building to live in your health and sanity ate not worth sacrificing!

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Student Review: 2 /5
By member1272957 On 2nd November 22 verified Verified student

Don’t book! The rooms are okay once you make them cosy BUT en-suite shower is TINY and the shower head is unusable. Windows are super dirty (despite how much we’re paying), there is chewing gum on my window seal that’s been there since I moved in. Things are broken and not getting fixed like the lift that broke over a week ago. Washing machines will rip you off bc app is s***. Kitchen is basic and ugly, not good for socialising at all. Gym equipment is BROKEN and can’t find matching weights! Communal area is ok. Reception team is useless and tells you wrong info. Close to uni but not a safe area at all, older men in cars are parked on streets at nights and lots of stabbings happening all the time and kidnapping and SA!!I only came here for the car park because other accoms don’t have it so that’s the only good thing I can think of. If you’re unlucky you’ll be put in a flat (5 rooms) with older people! Think 4 much older men and one 18 year old girl:) in general ugly accom!

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Student Review: 3.9 /5
By member769924 On 12th July 22 verified Verified student

It a wonderful place be in, with a friendly staff/team, the only issue was, The Heights team kept changing alot through the 2 years especially in my kast year which made it harder for me to process some requests or get help easily but still I had a 2 years to remember for life

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Student Review: 3.9 /5
By member469743 On 1st July 22 verified Verified student

The lift was not working for 2.5 months during stay. The new management wasn't very flexible to amend contracts and cater to queries. The old management was superb. Overall a comfortable stay

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Student Review: 3.7 /5
By member1367584 On 26th March 22 verified Verified student

Generally not bad, it's just essential. I give 4 stars mainly for the staff service. Expecially I wanted to thank Mitch , he helped in the evening when I felt really bad and he assisted me with all the support, otherwise I wouldn't have known what to do. Having someone in the evening that you can rely on it's a huge difference. This is why I gave 4 stars instead of 3. The room is not bad at all, the only fact is that the cleaning of the common kitchen is not included. The gyms is just essential, but I don't have anything to blame, because it's still free. At the beginning it was very bad, but with the new manager I saw a great improvement in the gym.

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Student Review: 5 /5
By ConnorLanc On 22nd September 21 verified Verified student

Great environment to live in, very responsive with queries and issues with regards to the accommodation and quick resolves.

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Student Review: 1 /5
By member962086 On 2nd September 21 verified Verified student

it has the worst staff for reception ever

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Student Review: 4.6 /5
By member1161769 On 17th August 21 verified Verified student

Decided to stay at the heights for my first year, took up the offer to move in early over the summer to avoid the rush in September. Very spacious room, great management, especially K who is always happy to help. Social areas are open 24 hours so it allows you to study and play pool with friends. Would highly recommend if looking for accommodation close to Aston or BCU as both are within walking distant. Also plenty of shops around for food if needed again in walking distance. Maintenance issues are also resolved on the same day when reported, really friendly people especially Jak. Highly recommend.

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Student Review: 3.9 /5
By member561717 On 14th August 21 verified Verified student

Came to Heights on my friend’s recommendation and it was a best decision i could make. The management is very cooperative specifically Hope, she helped me find a perfect flat. She is extremely helpful and professional! Definitely thumbs up! She is kind and humorous, help tenants found the best place to live. Her great effort is deeply appreciated.

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Student Review: 4.7 /5
By member1261522 On 2nd August 21 verified Verified student

Service available 24/7, fast maintenance, kind and helpful staff, safe area, and great offers.

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Student Review: 4.3 /5
By member1161506 On 31st July 21 verified Verified student

The heights is a perfect place to stay as a student it’s a close walk to everything, the rooms are a decent size compared to more expensive accommodations which are smaller and the staff are very friendly

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Student Review: 5 /5
By member561160 On 21st July 21 verified Verified student

I haven’t stayed at the heights for very long due to COVID but my time here has been amazing! I had problems with flatmates through the year and the support I received was great. Overall the reception and owners have been very kind and friendly and very inviting despite not being there all the time. The heights crew always went the extra mile to make sure everyone was living in both a good and safe environment. The rents have also been very reasonable with offers for rebooking for September 2021 which I have done due to the great experience I’ve had :).

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Student Review: 5 /5
By member1260912 On 13th July 21 verified Verified student

Not only do you get exceptional customer service by the receptionists, you get great facilities. Highly recommend this to any student

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Student Review: 5 /5
By member660911 On 13th July 21 verified Verified student

Amazing place to live I’ve had the best time living here and would highly recommend to any student wanting to live in Birmingham

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Student Review: 5 /5
By member660837 On 8th July 21 verified Verified student

I lived in the heights the duration of my university course, the staff were very lovely, friendly and understanding and easy going, whenever I had an issue with something they would go out of their way to help solve the problem, the staff and security are all nice and I quite enjoyed living here. From The social experiences to the pricing etc I would recommend the heights to any upcoming first year students who want to study in Birmingham. Overall I had a decent experience here.

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Student Review: 4.9 /5
By Liam P On 1st July 21 verified Verified student

Just finishing my 2nd year and had no doubt in my mind rebooking for 3rd. Can honestly say I never expected to spend my entire uni life in halls but this place has become a proper home To me. The rooms are a decent size and a good layout for my tv and to do my work. The kitchen, although looking a bit older compared to newer accommodations is a great size for the parties we had before covid and big enough for the 5 of us to joke around and cook. The social space is huge and the pre covid socials the office held were honestly the best, who doesn’t want a pizza and games night. The gym has always been good for an evening workout and not too busy. the party life here is mental. Having a few friends round for pres before the small walk to broad street is the highlight of my first year and something which is harder at other accommodations due to really strict restrictions pre-covid. The staff both day and night are amazing and helpful and love to have a joke around too. can’t fault it

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Student Review: 5 /5
By member1360652 On 1st July 21 verified Verified student

The most sound staff. Always quick to come to if there's a problem.

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Student Review: 5 /5
By member660651 On 1st July 21 verified Verified student

Great place! Great team! Absolutely love it here and I would recommend it for any students!

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Student Review: 5 /5
By member1160184 On 16th June 21 verified Verified student

Cool place to be in. A really friendly accommodation with great services provided by staff members.

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Student Review: 5 /5
By member460183 On 16th June 21 verified Verified student

Really amazing place to live! The staff is really supportive.

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Student Review: 5 /5
By member760182 On 16th June 21 verified Verified student

Had a lovely year here at the Heights, room was splendid, staff were lovely and the social space (the courtyard) was a delight.

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Student Review: 4.9 /5
By Liam P On 16th June 21 verified Verified student

Finishing my second year I had to stay a third. The accommodation although dated is nothing like I was expected from uni, there’s a h*** of a good nightlife when covids not interfering and the staff are so friendly, they go out their way to help you. The maintenance issues are sorted almost immediately normally the same day as I say it. The staff in reception and security are really friendly and made me feel at home since I first moved here. My parents had doubts when dropping me off but I love this place, with the gym and parking available 😁 would recommend to anyone wanting to come into the city.

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Student Review: 5 /5
By member859092 On 27th May 21 verified Verified student

Amazing accommodation with great staff!!!

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Student Review: 4 /5
By member1258654 On 24th May 21 verified Verified student

Enjoyed my experience at the heights. Worth the money and glad I stayed there for 2 years. The staff were always helpful and security always on hand!!

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Student Review: 3.4 /5
By member1058612 On 24th May 21 verified Verified student

decent rooms En-suite bathroom Need new curtains

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Student Review: 3.3 /5
By member1158575 On 23rd May 21 verified Verified student

I stayed here for two years both first and second. In first year I had the most amazing flatmates and overall experience. My second year here was okay but there were some issues such as fire alarms continuously going off for hours. Overall, a good accommodation with nice staff and good value for money.

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Student Review: 4.6 /5
By member658572 On 23rd May 21 verified Verified student

I lived in The Heights for my first year of uni and it was nice. I think you definitely get what you pay for and the staff seem nice (e.g. I would sometimes come back late after training and hadn't had time to pick parcels up but the guy at the front desk would always help me out which was lovely whenever I had a parcel). Its only 10 mins from the city centre so is great for location and is about 15 mins away from BCU. I didn't spend much time in social spaces but they always seemed nice! Plus the WiFi was great!

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Student Review: 1 /5
By member853174 On 18th December 20 verified Verified student

If I could give this place 0 stars I would. This place is by far the worst place you'd want to live in! The staff and management team are awful when it comes to dealing with issues or carrying about the wellbeing of students, quite frankly you are just another number for them and their only job is to get money out of you! Unless you pay your bills on time and never complain they're nice but as soon as you make one complain or raise a concern, they're talking behind your back and rude. I have heard them talk about other students in the accommodation during their smoke breaks and taking fun of them, which is absolutely disgusting! They do not care about the students in this accommodation!!!! It's funny to see the supposedly 'good reviews' of this accommodation as they have begged multiple students to give them 'good reviews' in exchange for incentives!!! And to only respond to good comments - what a JOKE! DO NOT BE FOOLED!!! If you want to see honest genuine reviews of Student Roost

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Student Review: 1 /5
By member1052888 On 4th December 20 verified Verified student

Pathetic place ever. Very expensive. Rude staff. Ruined the university experience. My tenancy was to end in September but they came to my room in August and removed all my stuff and put into store considering I left the accommodation. I was in university at that time when it happened. They did not even informed me before doing this, no email no notice at all. That day, I was crying helplessly. I spent all night without bedding in empty room and next day I got my stuff back. I only received fake sorry from management. It affected me for the whole month and still could not get over it. I would never ever recommend this place to anyone!!!!

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Student Review: 4.1 /5
By member952473 On 21st November 20 verified Verified student

I cannot praise the staff enough here at the heights, they made me feel welcome as soon as i stepped through the reception door, from management to the maintenance and especially the customer service team! they are all wonderful, Hope is always willing to above and beyond as well as Kay the manager. I have already rebooked a studio for next year, the facilities such as the gym and the common room are very ideal, the ensuite rooms are a little outdated but once you make it your own it feels like home, would defo reccommend to anyone studying at aston or bcu as they are so close from her as well

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Student Review: 2.7 /5
By member1252127 On 14th November 20 verified Verified student

S****** basically. Looks nothing like the photos, more of a catfish than me. Dirty, scabby and legit like living in a bin. Wish I knew before so I wouldn’t end up paying £157 a week. Stayed there 6 nights in 4 months due to the state of it and how dirty it makes me feel lol it’s so minging

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Student Review: 4.3 /5
By member752009 On 10th November 20 verified Verified student

Due to coivd, I am sure my experience here is vastly different from most people. For a little while, the internet kept cutting out day after day and this happened for a few weeks but was thankfully resolved when possible. We haven't been able to experience the cleaning within the flats however in the hallways are perfectly clean. There are other accommodations in the area that are slightly cheaper which can help certain people, however, the staff here are amazing and that is what will keep me to rebook next year. These staff members include Sam, Hope, Hary, Kaye (the manager) Henry, Billy who is apart of security and many others whos names I have yet to learn.

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Student Review: 4.3 /5
By member1052008 On 10th November 20 verified Verified student

I’m staying in my second year at the heights after picking it through BCU for having parking and a gym. The rooms seem outdated to other blocks around but still good enough to live in and you can really make them like home. The staff are faultless. The receptionist staff are great particularly sam who has gone out of her way to make sure any issues are dealt with by the next day and they are all so friendly and jumpy. The security are strict but there are still a few like billy who you can have a good laugh and joke with. Pre-covid it was also one of the more laxed to invite friends round for a few hours of studying or just meeting up and even then there’s still a good social vibe amongst the heights. The gyms rather small and the parking you have to book nearly a year in advance but both are still options not all blocks have meaning it’s still a good accommodation block to have. The staff alone like sam and Hope are reason enough to stay

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Student Review: 4 /5
By member1051812 On 27th October 20 verified Verified student

It’s been a very weird year, especially for a new international student in the Uk, but to be honest the team here is very amazing. They care so much about one’s wellbeing and eager to assist at anytime. The manager is very welcoming and soft spoken, the maintenance staff are awesome. Ofcourse I have favorites, just because seeing them means your problem is auto-solved, Kay, Henry, Sam, Hope... very wonderful people. The whole team at the heights are amazing. I love my space as well, the gym is my favorite thing at the Heights 😁🥳. I would recommend this accommodation anytime to students who want an easy life. They are always here to consider your comfort and any grievances. Thumbs up guys! 👏🏽

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Student Review: 5 /5
By Ohmzma On 22nd October 20 verified Verified student

Supportive staff, best accommodation to stay in

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Student Review: 2.6 /5
By member1250823 On 28th August 20 verified Verified student

Their claim of value for money is disappointing fib and don’t get me started on their cleaning services - which are barley evident. To sum it up, my one regret in uni would be choosing the heights!

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Student Review: 4.1 /5
By member549700 On 6th July 20 verified Verified student

A very pleasant experience! I had a viewing with Sam and she couldn't have done more for me. She's clearly very enthusiatic about her work and made me feel at ease throughout the entire process. I had enquired about a Studio Silver Flat and the room was spotless. Sam showed me everything in the room and made sure nothing was missed. Having access to the communal areas and the gym is a definite positive that would persuade me to booking here.

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Student Review: 4 /5
By member849698 On 6th July 20 verified Verified student

The booking process was smooth, informative & Sam was super helpful. Rooms look standard for Halls but the gym & communal areas are a definite bonus.

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Student Review: 1.1 /5
By member1149639 On 2nd July 20 verified Verified student

The whole place looks very cheap and ugly. although disappointed i tried to not be shallow. However, it got worse the harder you looked at things. My entire flat lost hot water for FIVE DAYS. 3 of them days being week days.Its dirty! i had to smother the entire bathroom in bleach when i moved in. Also the bathroom honestly looks like a cheap beige plastic caravan bathroom. Not to mention i had to endure my shower flooding and leaking onto m carpet because they didnt check the shower which i had to unclog myself.We had a broken oven for 6 months before it was replaced because it was extremeluy 'dangerous'The heater didnt work and i reported it for them to just say 'it works fine' when it really didnt lol. The windows were ridiculously airy and i could always feel a breeze was locked shut. The door to my block didnt lock for the first month.No security. So many grown men would follow through after people, on their own, clearly didnt live there. I have more info, feel free to email me

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Student Review: 4 /5
By member1249473 On 22nd June 20 verified Verified student

Ms Hope Daniel has excellent customer service. She has been nothing but kind and helpful throughout our tenancy and we are forever grateful for her services. I am confident that you will be satisfied and at ease under her care. I will definitely recommend anyone who values great accommodation with very good amenities and facilities coupled with excellent customer service.

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Student Review: 4.4 /5
By member849438 On 19th June 20 verified Verified student

Every single staff member is amazing... couldn’t fault them at all. All so helpful. Rooms perfect size and en-suite and pretty good sizes.

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Student Review: 1.9 /5
By member649418 On 18th June 20 verified Verified student

If you want to see honest genuine reviews of Student Roost who manage The Heights then look at the reviews on TrustPilot. You will get a much more realistic view than reading the reviews on here - i don't believe all of these are genuine. In my experience the accommodation is over-priced, very poor value and dirty. As you will see from Trustpilot many people have had a poor experience dealing with Student Roost during Covid-19

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Student Review: 1.6 /5
By member649418 On 18th June 20 verified Verified student

If you want to see honest genuine reviews about what it's like to rent accommodation through Student Roost then I suggest you read the reviews on TRUSTPILOT. You will get a much more realistic picture. The accommodation is very expensive, very poor value for money and as you will see from the reviews many people have been treated very badly

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Student Review: 3 /5
By member949250 On 11th June 20 verified Verified student

The location is great. However, the customer service and the help received from Student Roost was horrible. They are condescending and unprofessional, and have absolutely no compassion or empathy whatsoever. My kitchen was uncleaned and disgustingly filthy for the first three weeks of my tenancy, even after I asked for it to be cleaned several times. I don't even think I received an apology, and no one seemed very concerned with it. They use a cheap key system that deactivates all the time, and I was locked out of my room and building countless times. During coronavirus, I missed their early discount deadline by six days because I was dealing with sick family members, and even though this was still six weeks before I would need to move out, I have been denied any discount at all on my fees. When I tried talking to the Assistant Manager, he called me 'my man' even after I asked him not to because it was disrespectful. Horrible

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Student Review: 1 /5
By member848849 On 30th May 20 verified Verified student

Absolutely shocking company and I have no idea how they were rated top. My room was filthy when I moved in and I had to clean it myself. There was mouldy food in the fridge and bin and it stank. Considering it cost thousands of pounds to live there, this is shocking. Not to mention the total scam of forcing student tenants to continue to pay during the Covid-19 situation. A quick look at reviews on trustpilot shows that I am not the only person who was treated this way.

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Student Review: 4.9 /5
By member1046165 On 27th February 20 verified Verified student

The staff are very friendly here and when I had had an event there was enough space for everyone and I had a great day would definitely recommend it for anyone looking Go here

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Reply from Canvas The Heights (previous provider) On 28th February 20

Student Review: 4.1 /5
By member1146164 On 27th February 20 verified Verified student

Really enjoy my time at the heights the events are really fun and I like the Thursday PlayStation afternoons

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Reply from Canvas The Heights (previous provider) On 28th February 20

Student Review: 4.6 /5
By member945234 On 5th February 20 verified Verified student

Love staying at The Heights, the staff are really friendly especially sam who has helped me a lot since I have moved in

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Reply from Canvas The Heights (previous provider) On 28th February 20

Student Review: 4.1 /5
By member644996 On 26th January 20 verified Verified student

The staffs are really nice and helpful especially receptionists are all really friendly. I am enjoying my time living in the Heights so far.

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Reply from Canvas The Heights (previous provider) On 27th January 20

Student Review: 5 /5
By member444958 On 23rd January 20 verified Verified student

I absolutely love it here. The management is so friendly and helpful towards the tenants. Great atmosphere! Sam is my favorite person, she is so kind and helpful.

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Reply from Canvas The Heights (previous provider) On 27th January 20

Student Review: 5 /5
By member544431 On 14th December 19 verified Verified student

my first year in accommodation and I really enjoy it here, the staff are so friendly especially Sam. I have come into the office many times and she has always took the time to move away from her computer and speak to me. So thank you for making this feel like a second home for me.

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Student Review: 5 /5
By member444425 On 14th December 19 verified Verified student

Great accomm! Staff a so friendly, especially Hope she’s down to earth and always willing to talk to me and my friends! Has been a good final year.

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Student Review: 5 /5
By member944386 On 11th December 19 verified Verified student

Amazing place to stay, Sam is amazing she deserves a raise! Such a great place so happy that I chose to stay here :)

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Student Review: 4.9 /5
By member944386 On 11th December 19 verified Verified student

Very friendly place Sam is brilliant and soooo helpful when we you have an issue or even if you just want a chat, best place I’ve stayed at

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Student Review: 5 /5
By member1144385 On 11th December 19 verified Verified student

Lovely staff, great rooms! 10/10 would recommend to a friend

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Student Review: 5 /5
By member744381 On 11th December 19 verified Verified student

great atmosphere great staff in particular Sam give her a raise.

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Student Review: 5 /5
By member1044098 On 28th November 19 verified Verified student

Hope is very helpful and is always very welcoming and has a lovely smile. She knows how to make people feel welcome and the Christmas decorations are 10/10.

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Student Review: 4.9 /5
By member444017 On 26th November 19 verified Verified student

The Heights is a wonderful accommodation that is friendly and accommodating, Sam and Hope are super friendly and helpful, great for a chat and happy to help with any issue big or small :)

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Student Review: 4.9 /5
By member1144016 On 26th November 19 verified Verified student

The staff (Sam, Hope and Kay especially) are always so helpful and friendly, always willing to solve problems quickly. They also gave me an advent calender.

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Student Review: 4.7 /5
By member444013 On 26th November 19 verified Verified student

The staff here have been absolute wonderful, with special mention to Hope, K, and Sam who went out of their way to make sure that my flat was perfect after a really stressful time! I would highly recommend this accommodation to anyone who needs friendly staff and a lovely community!

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Student Review: 1.1 /5
By member643883 On 22nd November 19 verified Verified student

Not bad place to live. Do not like my door knocked by staff trying to make me book room again, my privacy is important. No more please

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Student Review: 4.4 /5
By member1243877 On 21st November 19 verified Verified student

Good location, faclities and social spaces. Great and helpful staff.

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Student Review: 4.9 /5
By member1243870 On 21st November 19 verified Verified student

Really great experience this year, was really helpful in re-rooming me especially Sam who orchestrated my check in and making sure all my requests were taken care of. Do events like Zumba and Yoga, and the gym and social space is really nice and always clean.

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Student Review: 5 /5
By member443848 On 21st November 19 verified Verified student

I have a had a great time here so far, the events (especially the bingo( are really good. As well as the staff! Hope and Pav are very helpful, So far this has been a very good experience, I would defo recommend as a first year!

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Student Review: 4.6 /5
By Calzinator On 20th November 19 verified Verified student

Value of what you get is amazing, Staff are so helpful, especially Sam, Hope and Pav! Never met so friendly and helpful staff! Would definitely recommend. Already booked for next year 2020/2021!

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Student Review: 5 /5
By sandwich On 20th November 19 verified Verified student

I have been living with my friend in a private house but i had to move to student accommodation, after contacting BCU they sent me to The Heights where a lady called Sam managed to book me in and allow me to move in within 1 hour. Great customer service.

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Student Review: 5 /5
By member1343788 On 19th November 19 verified Verified student

Living in The heights has really been an excellent experience. The staff especially Sam and K has been always so helpful and go out of their way to resolve any issues we might have.

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Student Review: 5 /5
By member1043004 On 29th October 19 verified Verified student

Hope was very lovely showing me the flat and common rooms. The staff are lovely and very friendly. Great place !

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Student Review: 4.3 /5
By member742812 On 18th October 19 verified Verified student

i moved into the heights and I was having a few problems with my flat I went to see a lady with blonde hair in reception (Sam I think) today and she sorted out all my issues in 30 minutes and I’m so happy with my new room! Thank you so much for sorting this so quickly

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Student Review: 5 /5
By member29184 On 24th September 19 verified Verified student

I just have to say how dedicated and kind the staff are at the Heights, the manager k and the girl with the braids hope I think, helped me a lot today they sat and spoke to me and gave me reassurance on everything I was worried about especially being away from home for the first time. Great people and are very willing to help

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Student Review: 4.7 /5
By member1242185 On 14th September 19 verified Verified student

I checked in to the heights today and a lovely lady called Sam showed me around. She was so friendly I felt like she was talking to me as a friend she was very genuine and very nice. She told me if I had any issues I could see her and when I came down with a few she solved these for me. Thank you very much Sam you rock.

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Student Review: 5 /5
By member842182 On 14th September 19 verified Verified student

HOPE AND SAM ARE THE MOST FRIENDIEST AND DOWN TO EARTH GIRLS IVE MET!! THEY TAKE CARE OF YOU LIKE YOURE THEIR OWN. BEST ASSESTS OF HEIGHTS.

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Student Review: 4.7 /5
By member742061 On 10th September 19 verified Verified student

I just have to how welcoming everyone is here at the Heights, on the day of my check in there was so many goodies on offer. I also spoke to the manager I believe and a girl called hope and she took me to my room and she was so nice and helpful. they where so accommodation they offered to help me move my luggage and gave me free bedding and towels etc, I can’t thank them enough.

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Student Review: 4.9 /5
By member1241995 On 6th September 19 verified Verified student

It is one of the greatest student accommodation in Brum in term of value, location and management. Love the reception which are so friendly and cool espically Sam. She is the best.

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Student Review: 4.6 /5
By member641941 On 3rd September 19 verified Verified student

I stayed at the heights for my first year and I really loved it! The staff were so nice, they were always available to help me especially Sam. Any problems I had day or night Sam would help me. Thank you Sam, you are the best! A great team member for student roost x

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Student Review: 4.7 /5
By member1041916 On 2nd September 19 verified Verified student

Loved my stay here, Stayed for an year during my MBA from Aston university. Very helpful and friendly staff. Sam is wonderful and very helpful. Security staff Usman and billy deserve special mention for their support

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Student Review: 4.9 /5
By member741906 On 1st September 19 verified Verified student

I came for a viewing with Sam a few months ago and she made my decision to book with The Heights really easy! She has supported me through the booking process and answered all my questions. I am really excited to check in, thank you so much Sam! I cannot wait to meet you!

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Student Review: 4.6 /5
By member541894 On 1st September 19 verified Verified student

I had a fantastic experience booking accommodation for my son. Sam really went up and beyond her duties to help my son!! I can’t thank her enough!! The accommodation is fantastic, security is great as I feel relaxed that my son is in a safe place. Thank you so much Sam.

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Student Review: 5 /5
By member541451 On 14th August 19 verified Verified student

I really loved my stay at The Heights, the social life is really good with the events that they hold throughout the year. I joined the heights quite late during the year and I had many issues which were always resolved by the lovely receptionist (I think her name is Sam). I walk through the office and she’s always smiling ready to help me even if busy and this really made my stay at the heights worth it. Thank you everyone for your support and thank you Sam for everything.

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Student Review: 4.6 /5
By member1240961 On 1st August 19 verified Verified student

good place to stay, gym and common room are great! staff are brilliant Hope and Sam are cool and have always been there either when ive been locked out or need help with printing ect :), the internet isnt that great but that was only issue i had in my time here,

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Student Review: 4 /5
By member1140963 On 1st August 19 verified Verified student

I really enjoyed my time at The Heights, the staff were always so friendly. The girl with the different coloured hair who sat behind reception always knew my name and flat number which made my experience really enjoyable! not only that but she would sit and talk to me about my day and I really enjoyed that. Thank you for your support keep going amazing colours with your hair it stands out like your personality!

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Student Review: 4.3 /5
By member1240961 On 1st August 19 verified Verified student

The Heights is very good value for money, the rooms are spacious and comfortable. I am new here and everyone seems very nice and willing to help, Hope made sure I had a very nice room as there was issue with my original one to begin with, I have summer stay here and have also booked for Sep too, She also mentioned all the student events that they will be having in the year which I am excited for. Definitely would suggest this place to live.

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Student Review: 5 /5
By member940947 On 31st July 19 verified Verified student

I am currently looking for student accommodation and I saw a lady (blonde hair sorry I do not know your name) and although she had finished work she was very happy to stop and help me and she was so energetic and eager I will definitely look at the heights for my stay!

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Student Review: 5 /5
By member540924 On 31st July 19 verified Verified student

Absolutely lovely stay, spoke with a lovely lady Sam. Who was always very kind and helpful the whole time I was there no matter how busy I was! Would definitely recommend it to anyone! Thank you Sam!

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Student Review: 3.7 /5
By member740923 On 31st July 19 verified Verified student

I spoke to a Female CSA who was extremely rude to me and had no interest in helping me with my queries but thank god there was a nice one called Sam who actually helped me throughout and was very supportive otherwise I would have left earlier than expected! She has made me feel welcome, it’s just a shame I didn’t get the same reception from the other female.

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Reply from Canvas The Heights (previous provider) On 31st July 19

Student Review: 4.3 /5
By member640420 On 15th July 19 verified Verified student

Really friendly staff. Only here for summer nice size room and bathroom. Kitchen was a mess but staff quick to address it. Overall lovely and would reccomend

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Student Review: 5 /5
By member840403 On 14th July 19 verified Verified student

i put this as a question sorry.. I loved my stay at the heights, so many things changed for the better and I loved the reception staff. Sam was always laughing and smiling when I saw her, she always stopped to speak to me even when she looked busy and I will always remember her kind nature

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Student Review: 4.9 /5
By member540386 On 12th July 19 verified Verified student

My time at the Heights was amazing, the events as well as the hospitality was without a doubt the most welcoming, the lady behind reception (Hope) was always up for a chat and went above and beyond for me when I was having trouble with a maintenance issuer she made sure it was dealt with promptly, I would definitely recommend this place to say!

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Student Review: 4 /5
By member1340293 On 11th July 19 verified Verified student

Really helpful and nice Very understanding and caring They have the students best interests at heart Speak to them about issues and they do their best to try and solve it Staying again for the next academic year

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Student Review: 5 /5
By member639901 On 24th June 19 verified Verified student

Really nice accommodation to stay in, staff are really friendly and the social events are amazing. I cannot thank everyone enough for the support provided to me. Sam especially has helped me through some hard times whilst I have been at uni, she has sat down and spoken to me when I was having problems and it really helped. If you stay at the heights you will be well looked after because the staff care about the residents and I honestly cannot thank them enough.

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Student Review: 5 /5
By member539875 On 23rd June 19 verified Verified student

Really sad to leave the heights I really enjoyed my stay. The accommodation is good for money and the staff are really nice. I always enjoyed the social events, bingo used to be funny when Sam did them

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Student Review: 3.6 /5
By member739790 On 19th June 19 verified Verified student

Maintenance are great as long as you go straight to them, sometimes the process of relating information from reception to maintenance either takes a long time or just doesn’t happen at all. Staff are friendly and always on hand to help. Internet can be really bad at times and will just stop working (especially around 2am).

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Student Review: 2.9 /5
By member439782 On 19th June 19 verified Verified student

The showers have no fan so mould builds up unless you clean the whole bathroom everyday. The walls are extremely thin so you can hear everything that’s going on. The “security” doors very rarely worked and you could just walk right in without any one knowing. If you get a room facing into the courtyards you will get very little sunlight if any. The staff were friendly and the maintenance team did seem to fix things after a while.

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Student Review: 4 /5
By member839763 On 19th June 19 verified Verified student

Overall the place is amazing and the studio’s are the best value for money out of all the student accommodations in the city centre. You won’t find a nicer studio with a full size fridge/freezer, proper kitchen, bathroom etc. The location is perfect and everything was great. The only issues I had were a missing parcel and also a reoccurring issue where maintenance staff kept entering my room without knocking because they weren’t clear that it was a studio. It was a huge problem and I complained so many times but nothing was done and it kept happening. It was horrible because it was a complete invasion of my privacy and a few times I was getting ready to get in the shower when staff would just enter my room. Be aware of that when booking a studio. Also the prices go up every year which I don’t think is very fair considering how expensive it already is.

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Student Review: 5 /5
By AmeMcQ On 17th June 19 verified Verified student

My stay at the heights was wonderful and the staff there are so friendly and ready to help with anything you could need at a moments notice, Matt is brilliant at explaining things and handling situations professionally with a friendly attitude so that you don’t feel intimidated or like a nuisance, Sam is really helpful and friendly and helped to make my stay better, all the staff are wonderful to talk to and the social events bring so many people together and help you to meet other people and make friends, the quality of caring from the staff and the effort they put in personally to make the Heights a nice place to live is recognised and appreciated by so many people, thank you and see you again in September :)

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Student Review: 5 /5
By member638958 On 5th June 19 verified Verified student

I cant praise how much value for money this accommodation is, it is in a good location as it located right across from Aston University and a 10 minute walk from Birmingham City University. Also it is a 10 minute walk from the city centre and close to an Aldi. The staff are also very friendly and always there to help. The common room is also very nice and is a good place to meet people and hang around with your friends.

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Student Review: 5 /5
By member738772 On 1st June 19 verified Verified student

The staff are wonderfully friendly and kind. Always happy to help out and have a smile on their face.

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Student Review: 5 /5
By member738769 On 1st June 19 verified Verified student

My name is Aliyah and I have been at the heights since September 2018. I really enjoyed my time at the heights, the rooms are very cosy. The events have been really fun and all free of charge. The reception staff are absolutely amazing and I would like to just say that sam is very friendly and always tries to help me. Sam is the best! I see her everyday on reception and she always smiles and says hello to me. She's a very hard worker, if you have a problem find sam and she will help you, sam is a great member of the team and student roost are lucky to have her! Sam has helped improve my English, if you are international student speak to sam she will show you good English. Sam I will miss you!!!! :(

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Student Review: 5 /5
By member1038767 On 1st June 19 verified Verified student

Fantastic Staff. Easy living. Top notch service.

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Student Review: 5 /5
By member538766 On 1st June 19 verified Verified student

The Heights staff are the best, I cut my finger really bad and I was really scared but Sam really looked after me and reassured me. Sam has always gone out of her way to help me from first aid to complaints and I will always appreciate her support. Thank you so much Sam you are the best and I will miss The Heights! x

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Student Review: 5 /5
By member1038730 On 31st May 19 verified Verified student

The staff at the heights are outstanding. From helping me find my ideal room, dealing with all my inquiries and difficulties. Especially Sam and Matthew who have gone the extra mile for me during my time there. Truly grateful!

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Student Review: 5 /5
By member1037309 On 24th April 19 verified Verified student

Staff are always happy to go above and beyond for students. A wide variety of events are held at the social space every week, as well as offering a free gym. Rooms are nice, clean and spacious.

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Student Review: 4.6 /5
By member837261 On 23rd April 19 verified Verified student

The Heights is great for the events put on and the social spaces and activities available. The management is very good and it’s clear the residents are looked out for. The gym is a great bonus as well as the pool table and study space.

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Student Review: 5 /5
By member937112 On 16th April 19 verified Verified student

great place to stay, the staff and management are always gong above and beyond for us, the events they hold are also a great way to get to know everyone, i love the bingo especially! the gym is great also as it is free for us to used and 24hrs which is ideal, i would highly recommend

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Student Review: 5 /5
By member1036395 On 7th March 19 verified Verified student

Alot of students are in the same boat asking if halls are worth the extra money to live in.. I had the oppertunity to live in a house and save some money or live back at the heights again. Next year is my 3rd year with the heights. They exeed my expections more and more as time gos on. All the staff are great, and are always happy to help where they can. There is alot of freebies and free events that encourage people to mix and socialise. Whenever something is broken it gets fixed really quickly. And the cleaners really do a great job in the kitchens. I definatly think its worth the bit of extra money because it is so close and conveniant to uni (bcu & aston). The staff are not afriad to be friendly and down to earth, i love that i have built a connection with them and i will always speak highly of the heights. Thank you for a happy home!

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Student Review: 2.1 /5
By member726717 On 6th June 17 verified Verified student

Really disappointed with the accommodation, overpriced for damp rooms rodents in kitchens, constant maintenence issues, no security with doors and rude staff. However the accommodation had recently changed ownership and is now run by derwent students and things seem tof have improved through my last couple of weeks here

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
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Reply from Canvas The Heights (previous provider) On 28th January 19

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