Bagot Street Reviews

Don't get me wrong, some staff really stepped out of their way for you however majority of the staff are very rude regardless of how well I spoke to them. You could tell they had favourites as those people were spoken to with so much respect. When I had to self isolate due Covid-19, all promises were broken. The "covid support" line was not answered to and the staff only made the experience harder for us. There was no measures to try and help us get fresh air considering the windows only opened 5cm. We have beautiful social facilities however even during times when lockdown rules allowed us to use these facilities, the staff could not be bothered. Considering cheaper accommodation provides something as basic as a vacuum cleaner in each flat, it is shocking that, especially during Covid, we were expected to borrow the vacuum cleaner for reception. Therefore when Covid was really bad and our hygiene levels should have been high, we were told we weren't allowed to use the vacuum cleaner.

Lack of regard for students mental health. Lack of maintenance leading me to become ill and leave the accommodation. And lack of hygiene due to poor health standards of my flat

Racist, Services and security don’t even care about you, Financial people make you pay extra money for no necessary reasons. You get kicked out of your own building because you’re sitting in a common room or waiting area for no necessary reasons

Firstly, the room I moved into was old, dusty, paint cracks, broken fridge and shelves been over 4 months and still not fixed. Secondly dangerous area, people are selling drgus right outside the flat and the staff members don't even care, fireworks, glasses, rocks all been chucked at the flats from the carpark and no response. Thirdly, they only care about money, I only lived in Bagot for 1 month and had to move back due to covid, and restrictions made it impossible for me to return and they said I cannot get a refund find someone to replace it. We are in middle of a covid and lockdown no one will move in. They clearly knows that and they are taking us for advantage. I am paying £6,500 to live there for 1 month. I am a student, I am not rich, this is crippling my bank, I don't have a job anymore, still they do not care.

Literally the worst accommodation of all offered in the Birmingham city area. Firstly, during the Covid time, the company and staff offered absolutely no help. While all other accommodations were more than willing to refund their residents for the final term's rent, Bagot Street refused to compensate residents in the same manor and showed no remorse for the difficult time everyone was facing. Furthermore, we were charged a full terms rent when all the extra amenities we were paying for (e.g. gym, social spaces etc.) were closed! They even refused to accept our post even when they could've allowed post to be left at the reception at our own risk. Above all, it's truly overpriced for what it is. The walls are super thin so you can hear everything from next door and above. The rooms are cold with no insulation, you need to constantly have the heating on. The communal areas are often dirty and left uncleaned. I would not recommend this place to anyone, book at own risk.

Worst accommodation I have ever lived at rude staff and expensive . Joke of an accommodation would not recommend to anyone

The most depressing student accommodation you will ever stay in. The rooms in Old Bagot block C are dark and dirty, The windows are small and don't let in very much natural light, the carpet is filthy, curtains and stained, water marks of ceilings, PUSH TAPS IN THE BATHROOM??? Bathroom is ok besides the taps...kitchen is ok - sofa cushions were cracked and scratchy when we moved in and haven't been fixed, we have no stools, the TV is stuck at an angle, the light on the hob doesn't work and the kitchen clearly hadn't been cleaned when we moved in. Also my friends had a rat somehow get into their kitchen on the sixth floor, so that speaks for the cleanliness. The security is weird. They say you can't bring guests into the building but then go on hours long breaks and leave the reception unattended so everyone ends up bringing people in anyway? Either do your job fully or don't bother. Worst accommodation in Birmingham - don't stay here!!!

Lovely new build accommodation. The staff are friendly and they hold good social events. However, they are big on “money” and will find anything to charge you extra for. This is the biggest let down. Even in regards to paying our rent during the COVID-19 pandemic, the company refused to inform us of their decision to drop our final rent instalment or not. We have been given a date of more than 3 months, of when they will finally inform us.

AWFUL EXPERIENCE. Firstly I will start with how this accommodation robbed me and many other Students during the coronavirus pandemic. I emailed them many times saying how I’m no longer staying there during lockdown and they refused to refund me as the payment was already a set direct debit. Also even once the government allowed more than 6 households to meet they still allowed no visitors. Another problem is their AWFUL customer service. Rude girls at reception refusing to find parcels as they’re too lazy to stand up. And not to forget all the times my kitchen and hallway light stopped working and they took over a week to replace it. I was cooking in the dark. Also not to forget the time someone vomited onto my window and they took 3 months to clean it. Couldn’t open my blinds or window. DO NOT LIVE HERE, AWFUL SERVICE

Great friendly staff - a bit more expensive that some other locations, but is definitely worth it.

I had enjoyed my time at Bagot street but they don’t deal with complaints in a way I felt suitable. Since COVID I had to move back home but left my stuff in my flat to find out that they went into our kitchen to clean as it was “unsatisfactory” which is HIGHLY unlikely as our flat was kept clean but they sent someone into clean, who removed all of our kitchen wear into storage (which they have asked us to make a list of the stuff they have lost ) and non perishable have been binned which is super wasteful

Absolutely hated it here ruined my first year, staff where horrible and focused all there efforts on minor issues and complained about any noise. However when I came to them with a very serious matter about an issue that occurred with a flat mate little to no action was taken and my problem seemed to be dismissed. Never ever go here

Really Good location close to Birmingham City Centre, rooms are a good size and staff are helpful if you have a problem.

(2) walls are paper thin so you’ll be to hear your room mates shagging and shouting. Security don’t do anything about noise complaints. Amount of times I went down in the middle of the night to a basically unarsed security guard lol. Told the accom my SF would be three weeks late prior to me moving ‘Yhyh everything’s fine’, got handed a eviction notice two weeks in to be told my WiFi will be off till payment, despite the fact all evidence was given - date etc of when they’d receive money. WiFi kept going off throughout the year on my accounts. If you have the opportunity to stay in halls do it or even staniforth - DO NOT STAY HERE.

Honestly worst experience of my life. I moved out two months prior to the end of my tenancy agreement from it being that bad . Let’s start with the bed bugs. So two weeks into moving in I started to develop rashes thinking am I getting an allergic reaction to something ? Nope I start to find little bugs in my bedding. Immediately call maintenance to be told I’d have to wait two days. Yep two days more of consistent rashes - £140 a week? Brill. Again, bed bugs came back a number of times throughout the academic year. House mates. Horrible. No concern for anyone but themselves. They lived in filth to the point I’d refuse to go into the kitchen and security decided to do f all about it :) the noise and drugs as well I couldn’t stand. Walking into your kitchen to see people doing coke off the counter tops that you prepare food on :))) The only positive is the location and even that you’ll get at least one stabbing on the street during your academic year.

The only thing that this accommodation does right is the wifi and their location which was good judgment from owners. I have had the worst second-year accommodation experience which I thought would never happen to me as it was the new accommodation. Firstly, my flatmates and myself asked for an all-girl section, and we arrived to find a guy living and sharing the kitchen with us, this meant we were not comfortable wearing whatever we wanted around the accommodation. Secondly, the walls in the accommodations are so thin and the doors slam hard, so for a light sleeper, this was a nightmare. I COULD EVEN HEAR AS FAR AS THE STAIRCASE. Thirdly, you are only allowed two friends at a time to your accommodation which leave the only option to go out to spend time with your friends. Once my mum came to visit me and she was almost not allowed in because she did not have her ID with her, I had to hand in my student card for her to come into my accommodation. There's more (1)

No one socialises. Room receives barely any daylight and is dark. Bad view, facing courtyard feels like a prison cell. No privacy. Things break and don’t get fixed for weeks on end. Washing machines broken for more than a week so unable to do a wash. Had bed bug infestation when first moved in. Problem with roommate stealing was not solved by management when contacted until a month later.

Terrible honestly avoid at all costs. Would give zero stars tbh. Walls are so thin, everywhere echoes haven't had a decent night sleep at a all - complete waste of money

I'm truely disgusted and upset with the experience of living in Bagot street. I have only been here for two weeks and have already experienced several events. I moved into the flat to discover sewage and pee on the toilet seat. I went to the reception to express my issue and was told that there was nothing they could do at that time of day and that I had to avoid my toilet and use the toilet in the commune area which was 6 floors down. The room carpet was stained and was very dusty. The flat looked as if someone had moved out that day the walls were dirty and the chairs were scratched.As a 3rd year I thought going into student accomodation would be the least stressful. I was completely wrong. The accomodation is extremely noisy and smells like weed. I also came home from work ready to cook some dinner and sited a rat in the kitchen which I have a huge phobia of. Again I went to the reception to express my issue and was told that there was nothing they could do at the time of day!

I have wasted my money staying here. £6300 which has gone up from previous years. It seems like the owner is a stingy b******. The whole blocks windows are absolutely filthy from the outside, with dirt, water marks, cob webs and algae growing they look like they havent been cleaned since the f****** block was created. Aston halls had window cleaners atleast twice a year. Secondly, no cleaning or emptying of bins in the kitchen thanks to stingy lack of staff by management/owner. The vending machines in the common room are always out of order. Your staff are moody as hell, when you want to play pool, there aren't any cues that are functional, the table is ripped to shreds in three areas so the pool experience is s***. Then there is the stench of weed in the block which is f****** disgusting. I am like most against drugs and it the smell leaks to your room from the bottom and top. People above you chuck rubbish like pizza boxes down below and it bangs on your window and leaves crumbs and

Don't waste your money, I have had the worst experience living here this past year. There is a constant stench of weed across the site, I contacted security about people smoking in my common area and outside my flat and although they caught them, they did nothing about it. This is the norm throughout Bagot St. Furthermore, it is constantly noisy, the biggest problem being shouting/fighting coming from the coutyards and extremely loud music. I moved flats because of this yet it did not help, the rooms are not at all soundproof and I was kept up for countless nights due to loud music and security did little to nothing despite being contacted several times. I was also repeatedly ignored over email, the customer service is truly shocking. The lifts constantly break (there are 16 floors and have been times when none of the lifts in this block have been broken) and the hot water repeatedly stops working. I also had rats in my kitchen which management were extremely unhelpful with solving.

I would not recommend anyone to live at Bagot Street. It is overpriced, don't be fooled by the pretty exterior. The lift never works (block B), the stairs always smell disgusting. The hot water stopped working on several occasions and no compensation was given. The staff can be rude. The rooms aren't sound proof so you can hear EVERYTHING - even people opening their cupboards. I experienced some issues regarding university and was considering taking a leave of absence. I expressed my issues with management and never received a reply after contacting them numerous times. They are unhelpful! They just want your money!