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Staff were mostly friendly but checking out process was terrible. Wasn't given a checklist of items to leave in room so had to use common sense - which meant I went and got rid of my used cutlery, pots and pans and kitchen ware. Considering these came new with the room I thought I was able to keep them or do whatever I wanted with them. But no. I've been given a massive £150 fee for these things including tea towels despite the building staff stating they donate the items to charity and don't pass them onto the next students in the room (seems like a lie if that fee is anything to go by) Only care about people who are sticking around too. Constantly was asked if I was rebooking my room.
Very expensive for what it is, which is essentially just one small room and a tiny bathroom. Location isn't great for uni of Southampton as you have to take the bus. They seem to spend more effort in encouraging new bookings, than they do looking after their current students. Social spaces did not have everything that was advertised.