How do you rate Austen House?

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https://thestudenthousingcompany.com/global/united-kingdom/southampton/austen-house?utm_source=StudentCrowd&utm_medium=referral&utm_campaign=StudentCrowd

Most helpful review

Is like my second house I had an awesome experience by leaving there, since my first year all the way to my final year. The staff another story very engagement, helpful and supportive specially the lady called Nicola from the main staff she is the best of the best thanks.

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By member855412
On 18th March 21

Southampton Hall Rankings


Marland House #3
Queens Gate #4
Cumberland Place #5
Unilife High Street #6
Austen House #7
Green Wood Court #8
Crescent Place #9
Vincent Place #10
Capital House #11
Orion Point #12

All Student Accommodation in Southampton


Most helpful review

Is like my second house I had an awesome experience by leaving there, since my first year all the way to my final year. The staff another story very engagement, helpful and supportive specially the lady called Nicola from the main staff she is the best of the best thanks.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member855412
On 18th March 21

Q&A


Q
how many first year students are there?
By member541657 On 20th August 19
Reply from Austen House
On 8th March 21

This varies year on year as many first year students are offered halls of residnce provided by their university, however we also have a fair few that chose to live with us too! we can help try to allocate a room in a flat with other 1st year students if this is something you would like. Just get in touch with the site team who will be happy to help.

https://thestudenthousingcompany.com/talk-to-us

Q
How many students in one apatment and what is the cost per student per week
By member1239871 On 23rd June 19
Reply from Austen House
On 8th March 21

This varies depending on what room type you book with us.

We have 1 bed studios at Both Austen House and Crescent Place. 

If you want to share with friends we have;

Austen House - the options of a 2 bed flat along with options for a 5bed or a 6 bed flat all with their own ensuite and a shared kitchen

Crescent Place - the options of a 4 bed flat along with options for a 5bed or a 6 bed flat all with their own ensuite and a shared kitchen, Crescent pLace also offers the additioanl option of sharing a 6 bed or 8 bed townhouse!

You can see the different options on our website: https://thestudenthousingcompany.com/locations/southampton

Q

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Read Austen House Reviews


Student Review: 5 /5
By On 30th March 21

New facility, seems good. Sweet note to remind.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 12th April 21

Thank you for your kind feedback we hope you enjoy living with us as much as we love having all our students stay with us


Student Review: 5 /5
By On 24th March 21

Today my radiator did not work,and the staff helps me quickly and changes another one. It's nice to have this kind of high speed service. And the location is very convenient to several shops.😄

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 12th April 21

Thank you for taking the time to leave your feedback. I am glad the team were able to resolve yopur maintenance issue nice an quickly! Hopefully your room is nice and warm again now for you.

Finally the shops are back open so we can shop again. West Quay Shopping centre has so many different shops from food to clothes to electronics even cinema and bowling complex, it really has something for everyone and all within a 5 minute walk from Austen House

https://www.west-quay.co.uk/


Student Review: 5 /5
By On 18th March 21

Is like my second house I had an awesome experience by leaving there, since my first year all the way to my final year. The staff another story very engagement, helpful and supportive specially the lady called Nicola from the main staff she is the best of the best thanks.

Value for money
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Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 12th April 21

Wow you are a real vetran of Austen House! thank you for leaving you kind comments and experiences. Nicola works incredibly hard and i know shee will really appreciate you kind words so thank you


Student Review: 5 /5
By On 18th March 21

Amazing staff that works around the clock to provide a amazing service throughout lockdown

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 12th April 21

Thank you for your kind comments the team have worked incredibly hard to help make the last year as normal as possible for our students, as we know being away from home can be difficult with out covid let alone with all the restrictions in place! Our team are on hand 24 hours a day 7 days a week to help in any way they can and they enjoy interacting with each and everyone of our students!


Student Review: 4 /5
By On 17th March 21

We ❤️ Nyx. Good location and lovely rooms too!

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 12th April 21

Thank you for taking the time to leave such kind feedback the team really appreciate your kind words (especially Nyx)


Student Review: 4 /5
By On 17th March 21

Lovely receptionist ❤️, very friendly people around!

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 12th April 21

Thank you for taking the time to leave such kind feedback the team really appreciate your kind words.


Student Review: 4 /5
By On 11th March 21

Due to covid many spaces were unavailable but I feel if they were open. I would be able to experience more. Also the heating and WiFi could use check as they seem to be very weak.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 12th April 21

Thank you for taking the time to leave feedback its really appreciated.

Austen House has 11 social spaces to offer and with government restrictions reducing soon we can all enjoy them together again

Check Out the Social Spaces at Austen House


Student Review: 4 /5
By On 11th March 21

I wasn’t able to assess some stuff due to covid however the facilities available is huge and good quality, also the rooms are a good quality. However, I would improve the heating and the internet as both are weak.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 12th April 21

Thank you for taking the time to leave feedback its really appreciated.

Not long now and we can start opening up some of the 11 social spaces Austen House have to offer;

Check Out the Social Spaces at Austen House


Student Review: 3 /5
By On 8th March 21

It’s being advertised as 24 hour security and reception however from my experience it’s not true. Theres no security guard and nothing is open for 24hrs. The reception is almost always closed every time I go down to collect a package and it’s annoying especially if the package is urgent for my course. When I moved to my studio my fridge was empty and the toilet was dirty. I had to clean everything myself that was left by the previous owners. The fire alarm goes off so often without any reason why. Location is good but I won’t be staying again next year.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 12th April 21

Hello There,

I sorry to read of your experience.

Our sites are manned 24 hours a day however at times a member of the team may be helping another student so the reception may be shut. We do have a site emergency mobile that you can call any time to gain help or support fromt he team member on site. 

With regard to your experience with the cleanliness of your room i would like to investigate this further and as such I would like to take the time to discuss this in greater deatil if you would be willing? if you could contact us and provide your name and contact details that would be great and hoepfully we can discuss further.

 


Student Review: 5 /5
By On 2nd March 21

Really enjoying my time here so far, very friendly staff that are always there to help. Great rooms and range of social spaces!

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 8th March 21

Hello There, Many thanks for taking the time to leave a review we really appreciate it!

Our team are working tirelessly to ensure all of our students are still having the best time possible in some very difficult cricumstances, so this feedback is really lovely to receive and i know the team will really appreciate your kind words! Not long now and we can hopefully open up all of our 11 social spaces for use again by our students!


Student Review: 4 /5
By On 27th February 21

It would be best value for money if all of the social spaces were available. Main issue is that the studio flats don't have an oven and it's complicated to book the ovens at the bar. Staff are very friendly and helpful

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 1st March 21

Hi there, Thank you for your honest feedback its greatly appreciated as it enables us to see what we are getting right and where we can improve! Like many of our students we cant wait for the Social Spaces to reopen properly again so you can all enjoy but for now we must abide by government guidelines and support each other until we can enjoy socialising in person again! Hopefully not long now!

Thank you for the feedback with regard to being able to book the bar to use the ovens, we will take this away and look at how we can make this easier for you. If you have any suggestions we would be happy to hear them as ultimately we want to make it easier for you... so pop us an email and we can go from there.

https://thestudenthousingcompany.com/talk-to-us


Student Review: 4 /5
By On 26th February 21

I have enjoyed my time at Austen House so far :-)

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Reply from Austen House
On 8th March 21

That's great news hopefully when the restrictions lift we can continue to ensure you enjoy your time with us with a little more fun and social interaction included from our 2 meter distance of course! if you have any ideas or events you would like us put on feel free to let the site team know. We love feedback from our students!


Student Review: 4 /5
By On 26th February 21

Loved living here but due to lockdown it was incredibly difficult, living in such a small room there was minimal use of facilities. Nicola at reception is an incredible person, so friendly and helpful. She honestly goes above and beyond for residents and I strongly suggest she is promoted or given a raise! She made my difficult time here a lot more bearable and I can’t thank her enough!

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 8th March 21

Hello, Many thanks for your feedback its greatly received and is lovely to hear that Nicola has been such a help through odd times for us all to live through. We will ensure we pass your thanks on to Nicola and the rest of the team, fingers crossed we are almost out the otherside!


Student Review: 3 /5
By On 26th February 21

I like my studio room, the location and social events. However, general cleaning of the building is not enough. Staff is great, especially Nicole and Mini are so nice and helpful but I cant say the same for administration. For ex. They didnt reply my long email of complaint. The website so the payment system isnt well-run. That causes confusion and mistakes. Thıs can be solved in some way but it makes you tired. Also there is always a fire alarm ringing so that you cannot understand it is real or not. That almost makes me have panick attacks. There are some social spaces like study room, reading room, bar but there is no gym.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 1st March 21

Hello, Thank you so much for your honest feedback about Austen House. We agree Mini and Nicola are great!

With regard to your other points I would love to discuss themin greater detail so that we can work out how we can improve. Fire Alarms are difficult and we do our best to keep them to a minmium but unfortuntely at times some of our student burn food amoungst other things and set them off. Our team respond as quickly as they can to establish if the fire is real or a false alarm and if a false alarm they shut off the fire alarm sound as quickly as possible. 

Once government guidelines allows us to get gyms are back open again did you know you can access the gym at our other building in Southampton Crescent Place? All you need to do is contact the team to book a slot at Crescent place fill in a form and you can then access.

https://thestudenthousingcompany.com/locations/southampton/crescent-place


Student Review: 5 /5
By On 26th February 21

I love Austen house so much! It’s a great place to live and it makes me feel like I’m back at home with the way the accommodation is. The staff are really helpful and friendly and that makes it even better for me to live here.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 1st March 21

Thank you for your kind words.  Our aim is for Austen House to be a home away from home so for us to read this review it really means a lot to the team who work incredibly hard to acheive this, so thank you for taking the time to leave your review it really is appreciated.


Student Review: 4 /5
By On 26th February 21

Austen house is a relaxed and snug student halls environment. With not to many to a flat. Private studios. Sensational social spaces when open. WiFi holds up well can be down occasionally. The staff make it though, they care about every single resident form a long lasting bond so it does feel like home. The price range depends and what luxury you want. Overall a fantastic place to live life.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 1st March 21

Hello thank you for this review it was really lovely to read, as ultimately our aim is to make it feel like home for each and every student! 


Student Review: 4 /5
By On 25th February 21

Wifi can be slow sometimes. The reception and flat maintenance person are really nice. Never been to common social places, don’t have any comments.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 1st March 21

Hello there, Thank you for your feedback regarding our wifi we will raise this with Ask4 to see if there may be a reason you have experienced this. If you feel comfortable to do so could you let the site team know your room number so we can check your wifi connection specifically...?

All being well you may get to experience some of our 11 social spaces very soon and we would love to hear your feedback once you have!

https://thestudenthousingcompany.com/locations/southampton/austen-house


Student Review: 5 /5
By On 25th February 21

My second year here and will be rebooking!

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Reply from Austen House
On 1st March 21

This is great news, we love it when our students love it so much they stay another year! so thank you!


Student Review: 5 /5
By On 25th February 21

This is great accommodation - have stayed here over lockdown and the facilities are great. The staff are super friendly and helpful, especially Nicola!

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 1st March 21

Thank you for taking the time to leave a review for Austen House. Our team work really hard to help where they can and keep spirits high throughout this difficult period for all, so i know they will really appreciate your feedback!


Student Review: 5 /5
By On 25th February 21

Love it here!! Nyx is the best worker there and makes me feel welcome everyday!! ❤️

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Reply from Austen House
On 1st March 21

Thank you for taking the time to leave a review its great to hear that Nyx is having an impact on your stay with us too! I know she works hard to ensure all of our student are happy and supported during their stay with us.


Student Review: 5 /5
By On 25th February 21

love the staff love the building! love nyx she’s so great!!!!!

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Reply from Austen House
On 1st March 21

This is great to read thank you for taking the time to leave a review, im sure Nicola will be very appreciative of you feedback too 


Student Review: 5 /5
By On 25th February 21

Really impressed with this accommodation, staff are always really friendly and facilities are great 😄

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Reply from Austen House
On 1st March 21

Thank you so much for your feedback, its really lovely to read. Hopefully soon we will be able to use all 11 of our social spaces if everything goes to plan! exciting times ahead!

https://thestudenthousingcompany.com/locations/southampton/austen-house


Student Review: 4 /5
By On 24th February 21

The 2 ladies at reception are the most helpful people ever!

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Reply from Austen House
On 1st March 21

Hello thank you for your kind words, the team greatly appreciate your feedback, we try our best to be as helpful as we can to our students so this is great to hear!


Student Review: 4 /5
By On 24th February 21

The staff are amazing! They're always available when you need help. The epcial spaces are great too. Though the rooms tend to be small and maybe not worth the price.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 1st March 21

Hello There, Thank you very much for taking the time to review Austen House. Your kind words are greatly appreciated by the team. We have taken your feedback on board with regard to room sizes and price thank you all feedback is welcomed as it enables us to see what we get right and what we can improve on. We love our socail spaces too and the fact we have 11 at Austen House makes it a choice at times of which one to use!

https://thestudenthousingcompany.com/locations/southampton/austen-house


Student Review: 5 /5
By On 22nd February 21

Fine place not to expensive and very central, just sometimes the smell of weed is strong

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Reply from Austen House
On 23rd February 21

Hi There, Thank you so much for your feedback. Austen House is in a great location! Central but not right in the middle of everything which our students love! Anti Social behaviour is something we work hard to avoid in our student accommodation, however at times it does occur. We work hard with the local police and the universities to combat Anti Social behaviour that affects our residents and would encourage any resident to report any anti social behaviour to our site teams so we can help. You can do this via contacting our duty mobile (this will go to the memebr of staff on site), via email this will be picked up by the admin team during office hours or via our website that will be passed to our site teams. Thank you again for your valued feedback its greatly appreciated.

https://thestudenthousingcompany.com/talk-to-us


Student Review: 4 /5
By On 22nd February 21

Staff are very helpful and always around when needed

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Reply from Austen House
On 23rd February 21

Hello There, Thank you very much for taking the time to review Austen House. All feedback is welcomed and in this case your kind words are greatly appreciated by the team, we will continue to remain available and there to help whenever you may need us!


Student Review: 5 /5
By On 17th February 21

All the staff are extremely helpful and friendly. I've been here for almost two years now and I'm so glad I picked this place!

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House
On 18th February 21

This is really lovely to read, thank you, we try our best! If you are still studying next year you could rebook your room again to make it 3! Bookings are open on our website for academic year 21/22 and we would love to have you stay another year with us!

https://thestudenthousingcompany.com/locations/southampton/austen-house


Student Review: 4 /5
By On 12th February 21

Overall, a really good experience! Staff are nice and helpful, and the place is kept clean. The location is great with a 2-3 minute walk to Lidl, Tesco and TheGym. It’s also only a 5 minute walk into the town centre.

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Reply from Austen House
On 18th February 21

Thank you for your lovely comments they are lovely to hear! On occasion we are known to have pizzas delivered for our students too courtesy of Domino's Pizza, so you dont have to go out!

We also have 11 social spaces within Austen House itself ranging from Cinema room to Photography Room, to Music Room and so on and our Austen House students are able to use the gym at Crescent Place our other site in Southampton, you can ask at reception for details to save on your gym membership!

https://thestudenthousingcompany.com/locations/southampton/austen-house


Student Review: 5 /5
By On 12th February 21

Nicola is amazing she is so nice and friendly and welcoming

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Reply from Austen House
On 18th February 21

Thank you for your feedback we have made Nicola aware of your review of how great you think she is (she blushed a little) but says thank you she always trys her best to please!


Student Review: 5 /5
By On 12th February 21

Very Good so far, the people here are so nice

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Reply from Austen House
On 18th February 21

Thank you for your review, feedback is always welcome and we try our best to keep our students happy! We love our students to be involved with our event planning so if you have any ideas of events you think we could hold get in touch and share your ideas with us! We want your experience with us to become awesome!

Austenhouse@thestudenthousingcompany.com


Student Review: 5 /5
By On 28th May 20

Location is really central but not directly in city centre so not loud at night! Only 10mins from uni and has parka near by that are great in the summer months. The photography room has been so useful this year for my studies and for brining my course mates over to work together too! Staff are great and manage all the social spaces so you don’t get interrupted. Maintenance guys are good too and really friendly. Really enjoyed staying here this year was sad that covid has cut my time short but I’ll be back next year for sure.

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Student Review: 5 /5
By On 28th May 20

Austen House is a great place to live and staff have been so helpful during lockdown, especially Mini she’s so helpful and happy. Social spaces are great they have 11!!! Silent uni is soo close just 10mins away! Rooms are a nice size with lots of storage. Enjoy the mix of people and the events that helped me to make some friends for life! Thank you Austen House I will miss you!

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Student Review: 5 /5
By On 28th May 20

Love my shared flat with friends. Room is spacious and modern. Lots of social experiences which is great for making friends and getting to know staff. Close to Uni which is ideal for me! Would recommend!

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Student Review: 4 /5
By On 15th December 19

A really great location, super close to the city centre and the NOCS for my studies Staff are all very friendly, parcel system runs smoothly and there are often events and free food in the common room However, the vast majority of students are from Solent Uni and being a fresher at Uni of Southampton I found that I had little in common with my flat mates (only 1 of 4 flat mates was also a fresher) and consequently I felt pretty lonely In addition both my neighbours had little respect and played loud music both throughout the day and as late as 4am The walls are paper thin, you can hear people talking even at normal volume, drawers opening and closing, and the light/plug switches are especially loud I would recommend living here as a 2nd or 3rd year with people you know as the price is good and the accommodation itself is really lovely, clean and modern But as a fresher it just doesn’t have the communal feel that i would imagine halls has

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Student Review: 5 /5
By On 19th April 19

Really great, social place to live

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Student Review: 4 /5
By On 6th April 19

Great staff there although would recommend if your looking for social life

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Student Review: 5 /5
By On 25th March 19

Austen halls is amazing halls with great facilities!! Has cool thing like always getting dominos pizza in and has awesome events which gets all of the residents in the halls to know each other well and is in a very good location. No parking which is annoying but is a huge multi storey car park opposite if you really need somewhere.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

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