StudentCrowd-RGB-LongCreated with Sketch. Helping students make decisions SEARCH ARTICLES SIGN IN Write a Review
3.92 / 5
3.92 / 5
1.0 mi from nearest campus View map
  • 18 mins
  • 6 mins
  • 9 mins
1.0 mi from nearest campus View map
  • 18 mins
  • 6 mins
  • 9 mins

How do you rate Austen House?

credit: https://yugo.com/en-gb/global/united-kingdom/southampton/austen-house
 image credit  |   report abuse
https://yugo.com/en-gb/global/united-kingdom/southampton/austen-house

Most helpful review

Already my third year at Austen House. The room is nicely designed, lots of common rooms, staff very kind and helpful! We have student events every week so feeling like a community. I recommended it to my friends.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member5105479
On 25th March 24
verified Verified student
Read all reviews

Most helpful review

Already my third year at Austen House. The room is nicely designed, lots of common rooms, staff very kind and helpful! We have student events every week so feeling like a community. I recommended it to my friends.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member5105479
On 25th March 24
verified Verified student
Read all reviews

Q&A


Q
how many first year students are there?
By member541657 On 20th August 19
Q
How many students in one apatment and what is the cost per student per week
By member1239871 On 23rd June 19
Q

Ask a new question about Austen House

Step 1 of 2
Let us know who's asking...
Step 2 of 2
* We'll create your StudentCrowd account and email you when we have responses to your question.


Already a member?
Click here to login and finish submitting your question.
Login to your account
Step 2 of 2


Don't have an account?
Click here to create one!
Thanks! Your question has been received.
We'll contact you via email to let you know when your question receives replies.

All the Answers You Need About Student Accommodation

What tenancy length do I need?

Some students choose to stay during the academic year, whilst others – particularly international students – require a tenancy that covers the entire year. You can also find student accommodation that is available for one or two terms, classified as a “short stay” on our search filters.

Should I stay in catered student accommodation?

This is totally up to you! Catered accommodation means you will be served meals at set times in a dining hall, and you’ll likely have access to fewer kitchen facilities than if you were to stay in self-catered accommodation.

What is a guarantor and do I need one?

A guarantor is a person who signs a contract to agree to pay your rent if you are unable to. Most university accommodation requires a guarantor, and this applies to both domestic and international students.

Will I need to pay a deposit on student accommodation?

Most likely, yes, you’ll need to pay a deposit. This will be refunded at the end of your stay as long as there is no damage to the room or property.

What bills will my rent include?

If you are staying in university-run accommodation or private halls, your rent should include any utilities such as electricity, gas, water, and internet. Students are not required to pay council tax, however you may need to fill in an exemption form so make sure you check with your local council.

What is purpose-built student accommodation?

Purpose-built student accommodation (PBSA) are residential buildings designed for students. They are often located close to campus, boast modern facilities, include all bills, and often have staff on site to assist residents.

Will my student accommodation be furnished?

Student accommodation is typically fully furnished. Your room should include at least a bed, clothes storage, desk and chair. You’ll likely need to bring things such as bedding and kitchen utensils, but we have a full list here of everything you’ll need.


Read Austen House Reviews


Student Review: 3.6 /5
By member6122357 On 27th October 24 verified Verified student

Overall a decent accommodation with a good location. Friendly staff and good value for money.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Student Review: 5 /5
By member5105479 On 25th March 24 verified Verified student

Already my third year at Austen House. The room is nicely designed, lots of common rooms, staff very kind and helpful! We have student events every week so feeling like a community. I recommended it to my friends.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Student Review: 5 /5
By member855754 On 30th March 21 verified Verified student

New facility, seems good. Sweet note to remind.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 12th April 21
Student Review: 5 /5
By member1055593 On 24th March 21 verified Verified student

Today my radiator did not work,and the staff helps me quickly and changes another one. It's nice to have this kind of high speed service. And the location is very convenient to several shops.😄

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 12th April 21
Student Review: 4.7 /5
By member855412 On 18th March 21 verified Verified student

Is like my second house I had an awesome experience by leaving there, since my first year all the way to my final year. The staff another story very engagement, helpful and supportive specially the lady called Nicola from the main staff she is the best of the best thanks.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 12th April 21
Student Review: 4.9 /5
By member1255364 On 18th March 21 verified Verified student

Amazing staff that works around the clock to provide a amazing service throughout lockdown

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 12th April 21
Student Review: 4.4 /5
By member555338 On 17th March 21 verified Verified student

We ❤️ Nyx. Good location and lovely rooms too!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 12th April 21
Student Review: 3.6 /5
By member1055337 On 17th March 21 verified Verified student

Lovely receptionist ❤️, very friendly people around!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 12th April 21
Student Review: 3.7 /5
By member855145 On 11th March 21 verified Verified student

Due to covid many spaces were unavailable but I feel if they were open. I would be able to experience more. Also the heating and WiFi could use check as they seem to be very weak.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 12th April 21
Student Review: 4 /5
By member1255144 On 11th March 21 verified Verified student

I wasn’t able to assess some stuff due to covid however the facilities available is huge and good quality, also the rooms are a good quality. However, I would improve the heating and the internet as both are weak.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 12th April 21
Student Review: 2.7 /5
By member955031 On 8th March 21 verified Verified student

It’s being advertised as 24 hour security and reception however from my experience it’s not true. Theres no security guard and nothing is open for 24hrs. The reception is almost always closed every time I go down to collect a package and it’s annoying especially if the package is urgent for my course. When I moved to my studio my fridge was empty and the toilet was dirty. I had to clean everything myself that was left by the previous owners. The fire alarm goes off so often without any reason why. Location is good but I won’t be staying again next year.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 12th April 21
Student Review: 4.6 /5
By member1354817 On 2nd March 21 verified Verified student

Really enjoying my time here so far, very friendly staff that are always there to help. Great rooms and range of social spaces!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 8th March 21
Student Review: 4.4 /5
By member1054737 On 27th February 21 verified Verified student

It would be best value for money if all of the social spaces were available. Main issue is that the studio flats don't have an oven and it's complicated to book the ovens at the bar. Staff are very friendly and helpful

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 3.6 /5
By member854714 On 26th February 21 verified Verified student

I have enjoyed my time at Austen House so far :-)

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 8th March 21
Student Review: 3.6 /5
By member754713 On 26th February 21 verified Verified student

Loved living here but due to lockdown it was incredibly difficult, living in such a small room there was minimal use of facilities. Nicola at reception is an incredible person, so friendly and helpful. She honestly goes above and beyond for residents and I strongly suggest she is promoted or given a raise! She made my difficult time here a lot more bearable and I can’t thank her enough!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 8th March 21
Student Review: 3.1 /5
By member854711 On 26th February 21 verified Verified student

I like my studio room, the location and social events. However, general cleaning of the building is not enough. Staff is great, especially Nicole and Mini are so nice and helpful but I cant say the same for administration. For ex. They didnt reply my long email of complaint. The website so the payment system isnt well-run. That causes confusion and mistakes. Thıs can be solved in some way but it makes you tired. Also there is always a fire alarm ringing so that you cannot understand it is real or not. That almost makes me have panick attacks. There are some social spaces like study room, reading room, bar but there is no gym.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 4.6 /5
By member1254708 On 26th February 21 verified Verified student

I love Austen house so much! It’s a great place to live and it makes me feel like I’m back at home with the way the accommodation is. The staff are really helpful and friendly and that makes it even better for me to live here.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 4.3 /5
By member1354701 On 26th February 21 verified Verified student

Austen house is a relaxed and snug student halls environment. With not to many to a flat. Private studios. Sensational social spaces when open. WiFi holds up well can be down occasionally. The staff make it though, they care about every single resident form a long lasting bond so it does feel like home. The price range depends and what luxury you want. Overall a fantastic place to live life.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 4.3 /5
By member654676 On 25th February 21 verified Verified student

Wifi can be slow sometimes. The reception and flat maintenance person are really nice. Never been to common social places, don’t have any comments.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 5 /5
By member654670 On 25th February 21 verified Verified student

My second year here and will be rebooking!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 5 /5
By member454669 On 25th February 21 verified Verified student

This is great accommodation - have stayed here over lockdown and the facilities are great. The staff are super friendly and helpful, especially Nicola!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 4.7 /5
By member1054668 On 25th February 21 verified Verified student

Love it here!! Nyx is the best worker there and makes me feel welcome everyday!! ❤️

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 4.7 /5
By member454667 On 25th February 21 verified Verified student

love the staff love the building! love nyx she’s so great!!!!!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 4.7 /5
By member1354663 On 25th February 21 verified Verified student

Really impressed with this accommodation, staff are always really friendly and facilities are great 😄

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 4.3 /5
By member654610 On 24th February 21 verified Verified student

The 2 ladies at reception are the most helpful people ever!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 4.1 /5
By member454603 On 24th February 21 verified Verified student

The staff are amazing! They're always available when you need help. The epcial spaces are great too. Though the rooms tend to be small and maybe not worth the price.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 1st March 21
Student Review: 4.6 /5
By member754477 On 22nd February 21 verified Verified student

Fine place not to expensive and very central, just sometimes the smell of weed is strong

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 23rd February 21
Student Review: 4.4 /5
By member654454 On 22nd February 21 verified Verified student

Staff are very helpful and always around when needed

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 23rd February 21
Student Review: 5 /5
By member1154272 On 17th February 21 verified Verified student

All the staff are extremely helpful and friendly. I've been here for almost two years now and I'm so glad I picked this place!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 18th February 21
Student Review: 4.1 /5
By member954160 On 12th February 21 verified Verified student

Overall, a really good experience! Staff are nice and helpful, and the place is kept clean. The location is great with a 2-3 minute walk to Lidl, Tesco and TheGym. It’s also only a 5 minute walk into the town centre.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 18th February 21
Student Review: 5 /5
By member1254157 On 12th February 21 verified Verified student

Nicola is amazing she is so nice and friendly and welcoming

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 18th February 21
Student Review: 4.7 /5
By member654153 On 12th February 21 verified Verified student

Very Good so far, the people here are so nice

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Austen House (previous provider) On 18th February 21
Student Review: 4.6 /5
By member948800 On 28th May 20 verified Verified student

Location is really central but not directly in city centre so not loud at night! Only 10mins from uni and has parka near by that are great in the summer months. The photography room has been so useful this year for my studies and for brining my course mates over to work together too! Staff are great and manage all the social spaces so you don’t get interrupted. Maintenance guys are good too and really friendly. Really enjoyed staying here this year was sad that covid has cut my time short but I’ll be back next year for sure.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Student Review: 4.6 /5
By member1348796 On 28th May 20 verified Verified student

Austen House is a great place to live and staff have been so helpful during lockdown, especially Mini she’s so helpful and happy. Social spaces are great they have 11!!! Silent uni is soo close just 10mins away! Rooms are a nice size with lots of storage. Enjoy the mix of people and the events that helped me to make some friends for life! Thank you Austen House I will miss you!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Student Review: 4.7 /5
By member648797 On 28th May 20 verified Verified student

Love my shared flat with friends. Room is spacious and modern. Lots of social experiences which is great for making friends and getting to know staff. Close to Uni which is ideal for me! Would recommend!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Student Review: 4.3 /5
By member10444 On 15th December 19 verified Verified student

A really great location, super close to the city centre and the NOCS for my studies Staff are all very friendly, parcel system runs smoothly and there are often events and free food in the common room However, the vast majority of students are from Solent Uni and being a fresher at Uni of Southampton I found that I had little in common with my flat mates (only 1 of 4 flat mates was also a fresher) and consequently I felt pretty lonely In addition both my neighbours had little respect and played loud music both throughout the day and as late as 4am The walls are paper thin, you can hear people talking even at normal volume, drawers opening and closing, and the light/plug switches are especially loud I would recommend living here as a 2nd or 3rd year with people you know as the price is good and the accommodation itself is really lovely, clean and modern But as a fresher it just doesn’t have the communal feel that i would imagine halls has

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Student Review: 5 /5
By member1037204 On 19th April 19 verified Verified student

Really great, social place to live

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Student Review: 4 /5
By member1036946 On 6th April 19 verified Verified student

Great staff there although would recommend if your looking for social life

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Student Review: 4.7 /5
By Calum Beeson On 25th March 19 verified Verified student

Austen halls is amazing halls with great facilities!! Has cool thing like always getting dominos pizza in and has awesome events which gets all of the residents in the halls to know each other well and is in a very good location. No parking which is annoying but is a huge multi storey car park opposite if you really need somewhere.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

Considering Austen House?

We love helping people make the best decisions about University life.
We love helping people make the best decisions about University life.
Thanks for the feedback!
StudentCrowd is free to use, but in order to report, vote, and leave reviews, you need to create a free account.