Nova Reviews

I am in a 5 bed flat for 2019/20 and even though they say they will match you up i was put with all 3rd years even though I am a first year. There were maintenance issues I raised within the first week that by October were still only being completed as the site only has one maintenance staff who has little knowledge about anything and actually asked me to phone up a company on my phone to ask them how to fix an issue with my tv and internet in my room. Nearly everything in the social spaces is broken and doesn’t work such as the air hockey table pool table fusball table and photo booth in the party room are all broken. The free printers we are meant to have in the study room still do not work and are awaiting to be fixed so the whole first term we have not been able to use this. No social events have been arranged by the accommodation as stated before booking. I would definitely not recommend Nova especially as they are upping prices by £10pw for next year!

The student service is pretty good! But I hope you can provide the service that clean our kitchen, and provide vacuum every flats.

I have living since the start when it was newly developed. The karaoke room doesn’t work at all since a year, staff needs to be more patient with International students. Offer price freeze for students who are going live there for the third year now. No social events this year as well :(

Although I enjoyed my stay, I had a lot of issues with management. For 2 months I was complaining that my door lock wasn’t working and it wasn’t changed, forcing me to leave my door open most of the time with something keeping it open. Additionally My shower and sink were blocked for the better part of the first term and while I continuously was told they’d be fixing it; only when I went off for Christmas did they tell me that it isn’t their responsibility to unblock them. While I do appreciate this and respect it, I would’ve appreciated more if they had told me to begin with so that I didn’t have to wait months for it to be fixed as I did not wan to tamper with it and further cause damage - wasn’t too sure that their diligence was due to the fact that I paid in full and therefor didn’t necessarily care to takes care of the issues I had. That being said The social spaces are very well maintained and I really did love the room I was staying in for both the years.

Very large rooms, great common rooms and events every month if not ever week. Great value for the price.