I have enjoyed my experience at Brookland and the friendly staff at reception are great. One big issue however, is how management deals with maintenance issues. As someone who has stayed in rental properties for years there are few things that the management team could learn. Firstly, with an operation of this magnitude I am unsure why there is no in house maintenance team (electrician, plumber etc). Generally speaking most letting companies of this magnitude have their own on site maintenance personnel to take care of issues on the spot. Not only is this cheaper but also more efficient. There have been numerous issues where plumbing or electrical do not work. These things happen and the management team cannot be put at fault for it, however the response is generally slow and management does not keep the tenants up to date. I would advise the management team to look into this issue as it's one area that could be greatly improved upon and make the experience much better.
On 11th February 20
Leicester Hall Rankings
| Castle Court | #7 |
| Bede Hall | #8 |
| Opal Court | #9 |
| Nixon Court | #10 |
| Brookland Road, Leicester | #11 |
| Filbert Village | #12 |
| Liberty Park | #13 |
| New Wharf Hall | #14 |
| The Grange | #15 |
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I have enjoyed my experience at Brookland and the friendly staff at reception are great. One big issue however, is how management deals with maintenance issues. As someone who has stayed in rental properties for years there are few things that the management team could learn. Firstly, with an operation of this magnitude I am unsure why there is no in house maintenance team (electrician, plumber etc). Generally speaking most letting companies of this magnitude have their own on site maintenance personnel to take care of issues on the spot. Not only is this cheaper but also more efficient. There have been numerous issues where plumbing or electrical do not work. These things happen and the management team cannot be put at fault for it, however the response is generally slow and management does not keep the tenants up to date. I would advise the management team to look into this issue as it's one area that could be greatly improved upon and make the experience much better.
On 11th February 20
Brookland Road, Leicester Information
| Telephone | 0116 467 0315 |
| Postcode | LE2 6BH |
| Price from | £135.00 per week (subject to availability) |
| Features | 5 minute walk from the University of Leicester and 30 minutes to DMU, staff available 24/7 to assist, bike storage |
| Top tip | With Student Roost's Booking Promise, you will be released from your 2020/21 tenancy agreement if you are no longer able to attend university. See their booking promise on their website for details. Also, nothing to pay until October. |
Read Brookland Road, Leicester Reviews
I have enjoyed my experience at Brookland and the friendly staff at reception are great. One big issue however, is how management deals with maintenance issues. As someone who has stayed in rental properties for years there are few things that the management team could learn. Firstly, with an operation of this magnitude I am unsure why there is no in house maintenance team (electrician, plumber etc). Generally speaking most letting companies of this magnitude have their own on site maintenance personnel to take care of issues on the spot. Not only is this cheaper but also more efficient. There have been numerous issues where plumbing or electrical do not work. These things happen and the management team cannot be put at fault for it, however the response is generally slow and management does not keep the tenants up to date. I would advise the management team to look into this issue as it's one area that could be greatly improved upon and make the experience much better.
It's great to hear that you are enjoying your experience living at Brookand Road! We have been going through a change of caretaking staff, any future queries regarding maintenance please report them to reception. Thank you for taking the time to write us a review.
The bad experience stays in here. Terrible maintaining systems, it takes a long time to fix stuff after made reports. Far away from the city center, and the school of business. Also, the price is expensive, even expensive than living in the city center, or Nixon and opal. Wifi is terrible, slowly and miss connect at any time.
We are sorry that your roost is not 100% what you would expect it to be. If you are still experiencing maintenance issues, you can pop into the office at any time to report them or even send an email and we will have your issue resolved as quickly as we can! Your comments regarding the internet have been passed on to our service provider Glide. Thank you for providing this feedback and taking the time to write us a review.
Prefect management, nice place for living, but terrible internet and WiFi
It is so great to hear that you are enjoying your experience living at Brookland Road! In regards to WIFI if you speak to reception staff, we can assist you in contacting our third party internet provider Glide to get this issue resolved for you. Thank you for taking the time to write us a review.
Very unsociable, would be nice if a common room was added, weekly cleaners for Brookland place, two fridges for Brookland place as one fridge is not enough for 4 people.
Thank you for taking the time to write us a review. We appreciate your comment about common areas, and this is something that we are looking into currently.
Trash wifi and no one fixes the hob after we paid the fee!
Thank you for providing this feedback. In regards to WIFI if you speak to reception staff, we can assist you in contacting our third party internet provider Glide to get this issue resolved for you. Thank you for taking the time to write us a review.
Sometimes wifi connection is not good
Thank you for your feedback. In regards to WIFI if you speak to reception staff, we can assist you in contacting our third party internet provider Glide to get this issue resolved for you. Thank you for taking the time to write us a review.
As a person who longs for peace and solitude I am quite satisfied with the living condition in Brookland. (Except some students who make noise in an unreasonable way). And I think the location as well as the equipment are very convenience. But may be it's still a new accommodation, sometimes the equipment cannot work quite well. (The staff will help us to fix it)
Thank you for providing this feedback and taking the time to write us a review.
It is a nice place to live, but the facilities and the social aspect isn’t worth the amount we pay for.
Thank you for providing this feedback. We appreciate your comments about social spaces, and this is something that we are looking into currently.
Brookland road is situated conveniently close to amenities and the university itself is only a 10 minute walk away. The staff are fantastic, friendly and helpful that take pride in fulfilling their duties and looking after the facilities. Definitely would recommend for first year students, lots of social events in nearby accomodation blocks.
Thank you for your lovely feedback we are glad to hear you are enjoying your stay with us. Thank you for taking the time to write us a review.
Moving from Nixon to Brookland I am extremely happy with my accommodation its very quiet, no construction, no noise. The receptionist are really helpful as well and nice. In terms of socials this isn the place for you if you want socials and parties its really quite.
Thank you for your lovely feedback we are glad to hear you are enjoying your stay with us. Thank you for taking the time to write us a review.
Wouldn’t recommend this accommodation, reasons why: - Walls are so hollow that you can hear everyone in your flat as well as below your room & above - Maintenance team are very slow at responding - No common room...
Thank you for your feedback. We have been going through a change of caretaking staff any future queries regarding maintenance please report them to reception. We appreciate your comments about common areas, and this is something that we are looking into currently.
A public common room is needed.
Thank you for taking the time to write us a review. We appreciate your comment about common areas, and this is something that we are looking into currently.