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never anyone at reception, no security
Very safe and comfortable halls
Phoenix court is great in some areas and not so great in others. Very friendly staff but not great at enforcing certain things. I have asthma and can’t be near smoke or even the smell of smoke. My bathroom reaks of cigarettes through the air vent. I’ve raised this issue multiple times to no avail.
Had the best time in halls but that was due to the people I was living with. The halls as a whole were pretty rubbish, we had a flood from floor ten down to bottom floor and were kept awake all night before lectures. A lot of things wrong with the flat, took a long time for anything to be sorted. Great location, very central.
This is a really long review, but you really do need to read it. Do not stay here. I chose this place to live because i needed somewhere quickly and i could just about afford it. If you’re saving up just to stay here there are so many other better places you could live. There’s a lot to get through to explain how bad of a place this is to live, most of it is personal things that have happened to me but there are other bigger picture things that affected the whole building. The room itself is pretty nice when you first get in, i was staying in a studio and it was big, you get a desk and a double bed. As a welcoming gift Unite give you a little box full of stuff like tea bags, biscuits and stuff like that. They also give you a bed sheet, if you’ve forgotten to bring one. When i first got to my room I was just dropping a few small things off, so i decided to put the bed sheet on, when i discovered it was basically made out of toilet paper. Then I sat on my bed and found out that just T
WiFi tends to cut out sometimes which is pretty irritating. Social aspect has been sick, met loads of good friends and attended a lot of decent parties. Flat is a mixture of both boys and girls, different ethnicities and both home and international students. Location is the best being opposite Cabot circus and not far from either harbourside or most clubs so pretty good location. Also have another accommodation next to ours with a walkway between, they just need to make it so we don’t have to have a key to get into the other accommodation since the other accommodation can easily get into ours.
Awesome place to live, however extremely expensive
phoenix court is ok to live in, the location is really handy and all the staff I have spoken to are nice but the main thing for me is that this building is FILTHY. The reception area, common room and viewing flat downstairs are all clean but as soon as you head upstairs the corridors are stained, crusty and filthy. There has been a crusty stain that looks like sick on one of the stairwells ever since I started living here months ago and it has never been cleaned. It also smells really bad because no one has ever properly cleaned these carpets. Same goes for inside my flat, the carpets are filthy and I was told I would have to pay for someone to clean it. If there wasn't a hygiene problem it would be great living here.
The internet was terrible all year, our kitchen was really small compared to the Marketgate kitchens, (accommodation which you pay far less for) they had builders working on the outside of the building who looked directly into our windows for months, and the washing machines constantly broke down. Good points are the location is really handy, the staff are friendly and the rooms are all spacious and come with desks and storage space. If you're going to live in the city centre, I wouldn't recommend Phoenix Court.
Only major positive is the location, the unite staff are often rude especially the manager. Wifi is slow at peak times. Over priced for what it is.
Overpriced compared to what was on offer at other halls but you pay for a nicer building, really friendly and helpful staff and a very quiet living environment. During my year we didn't get any cleaning services though we did have inspections every month or so. Socially it was very quiet, which I saw as a plus, though they did organise pool tournaments and movie nights fairly regularly and the common room did become a party spot some weekends.