Chapter Kings Cross Reviews

Student Review: 4 /5

By member1293220 On 22nd October 23 Verified student

Even though it's extremely expensive, it was worth it as a fresher to make friends in a big city like London. Facilities are great and the students you meet will be from a variety of backgrounds studying in different universities.

Student Review: 1 /5

By member1087268 On 6th June 23 Verified student

Extremely extremely bad student accomodation. I have been staying here for a year now - they took a deposit from me in the beginning and were supposed to refund it by the end of the year - they havent been able to do so. I have been following up with them since 2 months - they keep dodging my emails and calls. I have had to get in touch with several people from the management team and they all conveniently say the finance team is answerable and they cant do anything about it. if i ask them to get me in touch with the finance team they say no. this is just one point. the maintainence in the building is poor, the security is non-existent - there was a homeless person caught living on the staircase in the building. they put panells all over my window ( i live on the 3rd floor) saying it will come off by the end of the 1st term - the panels came off late in march/april. they dont adhere to timelines and are not cooperative. the hot water stops running and laundry machines dont work

Student Review: 4.4 /5

By member867453 On 21st March 22 Verified student

It was great! Had a lovely experience

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Reply from Chapter Kings Cross On 31st March 22

Thank you for taking the time to review us - we're so glad that you enjoyed your stay :)

Student Review: 4.3 /5

By member767452 On 21st March 22 Verified student

Room has great view, and it's quite so it's great for me

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Reply from Chapter Kings Cross On 31st March 22

Thank you for taking the time to review us and we're glad you're enjoying your stay :)

Student Review: 2 /5

By member1265468 On 17th January 22 Verified student

Really horrible staff, who have treated me with nothing but disrespect. I cannot emphasise how terrible they have been to me. Otherwise, the bronze twin studio room is extremely small - it is not enough space for two people. The staff prefer my roommate, so in any dispute they take her side. Again, really really mean staff - especially the front of house manager.

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Reply from Chapter Kings Cross On 19th January 22

Thank you for taking the time to feedback, we're so sorry to hear that you're having an unhappy time at Chapter Kings Cross. We do take any complaints against members of staff extremely seriously and would like to investigate this further, please could I ask you to provide more details and email us at hello@chapter-living.com. We're also sorry to hear you're dissatsified with your room type, we do have a variety of room options available at Chapter Kings Cross, please do contact us to discuss further. Thank you and we hope to resolve matters for you as soon as possible. 

Student Review: 4.4 /5

By member1240100 On 3rd July 19 Verified student

Overall it is very good, despite its prices is relatively high, but given its location and environment there is nothing much I can complain about. However, the staff are not very efficient in terms of solving issues and replying email and messages.

Student Review: 4.9 /5

By membercity On 18th June 19 Verified student

One of the best places to live. That is if you manage to get an empty room