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London Student Accommodation
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Read Helen Graham House Reviews
I’m currently staying here a second time and had been satisfied with the accommodation. However, there have been reports from my fellow students about discrimination and harsh treatment from one of the receptionists which should not be tolerated. The management have yet to take this seriously. The reception should make us feel safe but this is a clear breach of that.
DOT BOOK THIS ACCOMODATION So, honestly I am not one to normally write reviews, let alone ones like this, but if even one person gets saved from living I'm this hell hole it's worth it. I'll start with practicalties: The internet connection is unreliable. There are constantly issues with the water temperature and pressure and on countless occasions the water has gone completely off for hours. The rooms are generally small and get very hot on warm days (the windows are locked so you can only open them a few inches). Now for the more personal stuff: Although it made sense that we werent allowed guests during lockdown, now that the government has lifted ALL restrictions, we are still not allowed to have anyone over, even just for a study session or for dinner. In general, even during normal years, the staff are apparently a pain about letting people in, so if you wanna move out of your parents place only to feel like you still need permission to do anything then this is the place for y
Would try living in International Halls just up the road, this place is a joke. It was ltrly a building site during the pandemic, woken up by relentless drilling most mornings. Vibe isn't amazing, met some of my best friends here but most of the kids are really weird and antisocial. The lifts and basement kitchen freezer break all the time. I will say location is amazing though and the building is clean. Not value for money though when there are cheaper and nicer halls about. Also what they dnt mention is that there's this old american lady that just roams about shouting at people lol. All the other older women that live here are lovely though (they bought their flats before it was bought by Optivo I think). Staff are a bit s*** tbh they give u food from time to time to try make up for their incompetence e.g. they forgot to tell the ground floor residents that they were CEMENTING THE FLOORS and they culdnt leave their rooms until 6pm, with no access to their toilets/kitchen. 6/10
Loved it there!! Best student dorm experience! The staff are really nice and friendly and they’ve helped me out many times.
The shared bathrooms here are really disgusting, often dirty, uncleaned and the basement kitchen is just awful, dark, dated, claustrophobic. For the same price there are other student places with newer facilities and a kinder, warmer, friendlier atmosphere. The atmosphere here is not conducive to studying. The less said about the staff that work here the better.
Wouldn't recommend living in this place. The house is very poorly managed with several episodes of malfunction of kitchen or laundry facilities throughout the year. The last drop, though, is the massive renovation that is happening in the middle of our contracts and in the middle of a global pandemic. Now, residents are forced to live with excessive noise early in the morning from Monday to Saturday. Don't expect a calm study and work environment from Helen Graham House or Optivo. The feeling one gets is that of a place where they take advantage of the fact that often people have nowhere else to go and, therefore, push residents around with complete disregard for their health and comfort
I really wish I’d visited before I signed my contract, because there’s no way I’d have made the mistake of spending an academic year here if I had. It’s a grim, miserable place, and they treat students terribly. Before lockdown, it wasn’t worth the rent, but just about tolerable as a place to eat and sleep. Most things work, just about, but everything’s a bit old and shabby, the staff are hostile and stressed, and the social spaces are just grim. My room has a nice view, but there’s very little that’s nice or cosy inside. The bed and plastic desk chair are hard, flimsy, and too small for a 5ft 7” adult. During lockdown, being stuck in a shoebox room for 20+ hours a day with shared bathrooms and a single kitchen for the whole hall soon started to mess with my mental health, but Optivo has refused to end contracts so I can’t afford to move out. It could be a lot worse, but it could be a lot better - I’d recommend students to choose one of the many, many other options.
Covid-19: They haven’t helped, they’ve made it clear that they prioritise making money over keeping us safe. Optivo’s refused to cancel contracts and done the absolute bare minimum by refunding 10 weeks of rent for students on 50-week contracts who’d already gone home. Other than that, they’ve done nothing in my hall besides put a few signs up and close common areas. I don’t think the cleaning schedule has changed either (no cleaning at weekends, for a start), so the shared bathrooms and kitchen are probably a hotbed of disease. And of course, they haven’t provided their staff with any protective equipment.
Hi, everyone I am Johanna from Westminster university I found this accommodation really affordable and comfortable to my needs. it is quite central I can walk every where from here so I have been saving money . moreover when i want to hang out at night i don't have to worry about transport timetable to return because Soho is just 15 mins by walk so is perfect location. I have not have any problems with other students about cleanliness because every day there is someone who clean the kitchen, toilets and corridors. all staff is so lovely and helpful they treat you like family. so, due to all of these advantages, I consider its price is worth the price
1. There is always something broken in the hall, e.g. elevators (sometimes only 1 out of 5 works), etc. The maintenance takes at least a month to fix it. 2. The receptionists are insufferably rude, and I am not talking about people who are done with life/just impatient in general. They yell at you, interrupt you when you are speaking, dismiss your problems and victim-blame you, treat you like you don’t understand English. They are for some reason so entitled to treat you like scum, it’s hard to believe you paid them. Even my friends who only visited a few times are extremely uncomfortable with their rudeness. Sometimes you are so shocked that you left the reception without being humiliated. 3. They abuse our rights with other ridiculous reasons and blame us. One time they confiscated our kitchen tools with no prior notice and left. We were not able to cook that night, and the staff at night shift were not helpful at all. Therefore my advice is: avoid this place like a plague.
The accommodation is the worst I have lived in London. Staff (excluding security staff/cleaners) are rude and have little investment in resident wellbeing or experience. If you choose to live here you will be consistently bothered by them and treated with suspicion. HGH is an old building, the condition of toilets and showers are very poor. Although staff make an effort to keep spaces clean they are unable to be fully effective. The showers are dangerous, they have timed lights which will leave you in complete darkness while in them and the sensors are hard to trigger again. Kitchens are often unclean with decomposing food left in fridges. The rubbish/waste from resident is often piled outside of the rubbish room and there has been issues with vermin in the accommodation in the last 6 months. Internet is wifi only and is extremely poor at times, though this is a new system and therefore may improve. For the expense of this accommodation there are plenty of better alternatives.
The staff are rude enough wıth residens and they are really unfriendly treat others with no dignity abd lower your selfesteem
HGH staff can be very abusive to residents. They abuse residents in the name of Health and Safety. They go to your room and remove things with the excuse that is for H&S reason. You can complain at Viridian Houses Head Office. Ask for a complain form at reception. They must give it to you.