Catherine House Reviews

Do not recommend this property at all, staff are rude and unhelpful, you wait days for post and weeks for replies to emails. They only reply to emails quick when its for their gain (money). They have had absolutely no regard for students during the pandemic and continue to act inhumane. I would advise any other halls above this one.

absolutely do not recommend this student accommodation unless you want to be completely ripped off throughout a global pandemic even though the government have told students not to return. Appalling attitude from the staff at Catherine house

Shame on the student housing company. Despite this third lock down, and many of us being stuck at home, they continue to take 100% of our rent as though this were any other year. Instead of following in the stride of more graceful companies and universities, which are almost all offering some kind of compensation, Catherine House holds onto every penny. Absolute shame of the world onto this company.

they’ve done their best - difficult time

The building is very well maintained and it caters very well to new and returning students. I went to a beer pong event on the first night organised by Student Housing Company and it was brilliant. My room's ethernet port didn't work which was problematic since I had a desktop PC and ended up using a slower modem for most of the year. They'll tell you to contact ASK4 for help and the whole process can take a few days.

I recently moved in and there are so many issues with my flat which just shouldn't exist. The first time someone sat down, the kitchen sofa leg broke. One of our showers has a broken tap, and the drain is super sharp and rusty, a total health hazard. Our microwave also sparked when there was nothing in it and had to be turned off. Not impressed so far at all.

Felt very homely and made me feel comfortable. Loved staying there

I didn't live in uni accomodation so I can't really give much insight, but I visited lots of friends living in halls & the flats were nice for the most part.

I lived here in my first year 2018-19. I highly recommend the place. Ive always felt safe here. Their insurance policy came in handy, this covers many of your personal belongings. Wifi always brilliant. Fire alarms r expected to be frequent in the beggining of the yr, handy to have some clothes and shoes ready to hop into, be prepared for the ear piercing alarm at any point in time. (Even in your sleep). The layout of the blocks, staircases & fire escapes r placed efficiently for fast evacuation, unlike greetham! (Look it up). I was happy with the kitchen appliances (tv, grill/microwave, grill/oven, electric hob). You can fit lots under the bed. The desk, drawers & chair were comfortable. The shelving around the bedframe was ideal, wardrobe is deep and tall. Shower is tight but adjustabl n removabl showr head is great. Lots of complaints r students fault tbh. Shower drains r easy to clean. Rubbish in stairwells is their responsibility. Lifts break cause of jumping in them. Lots of free

Awful experience would recommend any other halls. You don't get the rooms they show you around there are plumbing issues. they wont help with any flatmate issues, security is awful. Infested with flys!

Only student housing in Portsmouth to still make the students pay when the uni is closed with the covid 19 going on - Let this be a lesson don’t stay at this place for the new year . This company puts money before the well being of their tenants. Disgusting!!

Throughout the year they have been consistently bad at communicating, even when hundreds of people are begging them to answer, they choose to ignore or post a generic automated response like "we have a team working tirelessly on this issue to get back to you", leaving everyone in the dark. This was firstly an issue before even moving in, when they gave everyone the wrong room numbers and barely put out any public information for us to know what was going on, after we had been making friends with the wrong flatmates for weeks. Little did we know that this unnecessary stress was just the beginning of an even worse year. They do not replace items that are broken. Some items that are vital are just never provided (our ground floor flat never had a kitchen curtain, and did not have a radiator for the first 4 months, and our oven was never replaced when broken). The management is negligent and do not care about their tenants.

During covid19 they continued to make us pay full rent even tho we have completely moved out and handed in the keys. Ridiculous they have no concern for student welfare only to make money. The whole place is unclean, staff unfriendly, WiFi doesn’t work at the best of times. Found that half the stuff was broken when moving in. Had to pay more money for smaller rooms and less people than other flats with 6 people. There was a mouldy loaf of bread on the stairs for a solid 4 months, where were the weekly communal cleaners .. never to be seen! Fire alarms went off every day.

Decor is nice but maintenance team is slow and laundry is far too expensive

I would say they are really attentive to issues apart from the cleaning the cleaning could improve massively

Staff made my friends wait at reception when they wouldn’t make anyone’s friends wait there. Staff mocked my accent throughout the year, even when I asked them to stop. Staff didn’t care when my tickets to a concert were lost when they were signed and they stated “they’re sometimes forged my the Royal Mail”. Wouldn’t recommend this place for students apart from location. Staff don’t care whatsoever and post has been lost. Not that they care.

Living here for 2 years, it has been a very good experience. The rooms are well designed and the staff is very friendly. The internet is very good and it has good security during the day and night. Location is a big plus. 1 minute away from Tesco Express and Commercial Road. I seriously recommend it.

My son lived in Catherine House for his first year, the building was then brand new, then again for his third year (this year). It is hard to judge a company until you have an issue, which we have now had and I can say that Zoe, Pashka and the general manager have all taken time to sort it out to our satisfaction. Approachable, professional and willing to find a solution.

Amazing and it is very clean just no personal cleaning services provided, but do provide the equipment to clean

I would 100% not recommend this place. Some of the rooms don’t have open windows.

Ok so, this accommodation is EXPENSIVE don’t get me wrong, it’s well decorated and generally clean however the management are very hit and miss. In the room inspections if your room is not 100% clean and I mean surgical room clean, like not lived in clean, then you get b**** comments on your review if you don’t like your flat mates, so what? They don’t care. However on a brighter side, Euan at reception is lovely, absolutely brilliant! and the lot is very very close to everything you need which is fab but the lifts keep breaking down and take weeks to be fixed, there is only one laundry room for 4000+ students and the WiFi is just pure and utter crap. Basically you could get better for cheaper if you go to Margaret Rule or Greetham because the rooms are better bigger and everything works over there. Also tip for the building manager: Stop slagging off your staff in the middle of reception where everyone can hear you. It’s unprofessional.