Catherine House Reviews

Throughout the year they have been consistently bad at communicating, even when hundreds of people are begging them to answer, they choose to ignore or post a generic automated response like "we have a team working tirelessly on this issue to get back to you", leaving everyone in the dark. This was firstly an issue before even moving in, when they gave everyone the wrong room numbers and barely put out any public information for us to know what was going on, after we had been making friends with the wrong flatmates for weeks. Little did we know that this unnecessary stress was just the beginning of an even worse year. They do not replace items that are broken. Some items that are vital are just never provided (our ground floor flat never had a kitchen curtain, and did not have a radiator for the first 4 months, and our oven was never replaced when broken). The management is negligent and do not care about their tenants.

During covid19 they continued to make us pay full rent even tho we have completely moved out and handed in the keys. Ridiculous they have no concern for student welfare only to make money. The whole place is unclean, staff unfriendly, WiFi doesn’t work at the best of times. Found that half the stuff was broken when moving in. Had to pay more money for smaller rooms and less people than other flats with 6 people. There was a mouldy loaf of bread on the stairs for a solid 4 months, where were the weekly communal cleaners .. never to be seen! Fire alarms went off every day.

Decor is nice but maintenance team is slow and laundry is far too expensive

I would say they are really attentive to issues apart from the cleaning the cleaning could improve massively

Staff made my friends wait at reception when they wouldn’t make anyone’s friends wait there. Staff mocked my accent throughout the year, even when I asked them to stop. Staff didn’t care when my tickets to a concert were lost when they were signed and they stated “they’re sometimes forged my the Royal Mail”. Wouldn’t recommend this place for students apart from location. Staff don’t care whatsoever and post has been lost. Not that they care.

Living here for 2 years, it has been a very good experience. The rooms are well designed and the staff is very friendly. The internet is very good and it has good security during the day and night. Location is a big plus. 1 minute away from Tesco Express and Commercial Road. I seriously recommend it.

My son lived in Catherine House for his first year, the building was then brand new, then again for his third year (this year). It is hard to judge a company until you have an issue, which we have now had and I can say that Zoe, Pashka and the general manager have all taken time to sort it out to our satisfaction. Approachable, professional and willing to find a solution.

Amazing and it is very clean just no personal cleaning services provided, but do provide the equipment to clean

I would 100% not recommend this place. Some of the rooms don’t have open windows.

Ok so, this accommodation is EXPENSIVE don’t get me wrong, it’s well decorated and generally clean however the management are very hit and miss. In the room inspections if your room is not 100% clean and I mean surgical room clean, like not lived in clean, then you get b**** comments on your review if you don’t like your flat mates, so what? They don’t care. However on a brighter side, Euan at reception is lovely, absolutely brilliant! and the lot is very very close to everything you need which is fab but the lifts keep breaking down and take weeks to be fixed, there is only one laundry room for 4000+ students and the WiFi is just pure and utter crap. Basically you could get better for cheaper if you go to Margaret Rule or Greetham because the rooms are better bigger and everything works over there. Also tip for the building manager: Stop slagging off your staff in the middle of reception where everyone can hear you. It’s unprofessional.