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2.96 / 5
2.96 / 5

How do you rate urbanest King's Cross?

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http://urbanest.cn/en/uk/locations/london-uk/kings-cross

Most helpful review

I was very happy to spend my year in London at Urbanest kings cross. The 6 room en-suite has plenty of storage space and the huge kitchen can be used for simple social events. There are some very nice and caring staff here. Firstly, let me thank Jason, the staff here, who drove to pick up a delivery I had sent to another Urbanest by mistake. Also, whenever I've been out shopping and had trouble getting my keys out, the staff at Reception have opened the door for me.

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By member1069554
On 20th June 22
verified Verified student
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Central London Hall Rankings


Ifor Evans Hall #41
Furzedown Student Village #42
iQ Highbury #43
iQ The Arcade #44
Helen Graham House #45
Great Dover Street #46
Beaumont Court #47
High Holborn Residence #48
Harrow Hall #49
urbanest King's Cross #50

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Accommodation in London


Most helpful review

I was very happy to spend my year in London at Urbanest kings cross. The 6 room en-suite has plenty of storage space and the huge kitchen can be used for simple social events. There are some very nice and caring staff here. Firstly, let me thank Jason, the staff here, who drove to pick up a delivery I had sent to another Urbanest by mistake. Also, whenever I've been out shopping and had trouble getting my keys out, the staff at Reception have opened the door for me.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member1069554
On 20th June 22
verified Verified student
Read all reviews

Q&A


Q
Do you provide a mattress in your rooms
By member550899 On 2nd September 20
Q
Can I pay in cash once my accommodation is confirmed ?
By member1042992 On 28th October 19
Q

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Read urbanest King's Cross Reviews


Student Review: 4.3 /5
By member1069554 On 20th June 22 verified Verified student

I was very happy to spend my year in London at Urbanest kings cross. The 6 room en-suite has plenty of storage space and the huge kitchen can be used for simple social events. There are some very nice and caring staff here. Firstly, let me thank Jason, the staff here, who drove to pick up a delivery I had sent to another Urbanest by mistake. Also, whenever I've been out shopping and had trouble getting my keys out, the staff at Reception have opened the door for me.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

Student Review: 2 /5
By member1062335 On 14th September 21 verified Verified student

Despite the good location and the good quality of the room accomodation, the value for the money spent is not appropriate. Furthermore, I had a very bad experience that spoiled my overall experience at Urbanest KX. Indeed, all my belongings were trashed without my consent while I was away for the summer. This was done before the due date and regardless clear instructions by email to not clear my room. Tried to ask for a refund, but the one proposed was too poor for the value of the all items that were in my room.

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Student Review: 2.3 /5
By member461349 On 26th July 21 verified Verified student

Despite never missing a payment I am constantly and aggressively pestered for the monthly fees. The most terrible experience was when I returned to finish my Masters dissertation after lockdown. The room was unbearably hot due to a broken thermostat and it took more than 24 hours for maintenance to turn it off and they informed me that it would take at least 48 hours for my room to cool down! With an urgent deadline looming I had wasted 2 days travelling to Kings Cross. There was no alternative for me and I had to leave and go back home to work as I could not afford to waste any more time. They were so unhelpful and this is outrageous as I have paid for this room until September!

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Student Review: 1.3 /5
By member1349354 On 16th June 20 verified Verified student

If I could give 0 stars I would. Worst place to live while at uni. Staff incapable of understanding simple questions, customer support team inexistent. Very slow in helping out with anything related to your room or flat (despite complaining for months we still don't have handles on our fridge doors). The room was given out really dirty both times I had to move in there, with things already broken (shower door and shower head, a light bulb, wooden piece from the bed frame, door lock, this is you only consider the room). Prices way too high for the room you actually get and location isn't great itself. The smell coming from the garbage room always fills up the corridor, reception area and staircase, because it's almost always too full to even fit the garbage (they don't come clean it very often and weeks old garbage accumulates). Overall I have had a very bad experience and a lot of stress caused by trying to reach out their customer 'support' team. Save yourself

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Student Review: 3.9 /5
By member1346763 On 13th March 20 verified Verified student

Ruhul and Marcio are great guys! Staff here is helpful and make urbanest feel like home .

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Student Review: 1 /5
By member746395 On 4th March 20 verified Verified student

We gave them a deposit and the two days later decided on another property and almost a year later, we are still trying to get our deposit returned. The policy says it's fully refundable but they have given us every excuse possible and we still do not have our monies. They are not reputable and a sham organization. I would not give them any money.

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Student Review: 1.3 /5
By member746395 On 4th March 20 verified Verified student

we put down a deposit for Urbanest Kings Cross and two days later decided on different student housing. We have been trying for almost a year to get our money back without any success. They keep coming up with different excuses for not sending the money. They are a sham operation and I would not give them any money.

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Student Review: 2.1 /5
By member944537 On 22nd December 19 verified Verified student

Worst experience possible for a student. Do not make the decision to go for this student accommodation. Horrible hygiene standards and very unprofessional staff, they will never respond to your messages or emails. Save yourselves DO NOT CHOOSE URBANEST!

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Student Review: 1 /5
By member742235 On 17th September 19 verified Verified student

Tried to check in to my suite and I found it very very dirty..they even did not bother to clean it or to check if it was cleaned...talked to the reception they promised to clean it...came back the next day and again it was not clean !! very very bad service

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Student Review: 2.1 /5
By member1141878 On 31st August 19 verified Verified student

Dirty, management is not helpful at all. Rooms are very small and loud because of the train stations. No one helps.

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Student Review: 3 /5
By member1141878 On 31st August 19 verified Verified student

A great location, but the rooms are very over priced and extremely loud due to the trains. Management is not helpful at all. Worst experience with them.

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Student Review: 5 /5
By member438678 On 29th May 19 verified Verified student

really good area and location. good place to take public traffic like bus and tube. and also reception is really kind especially Jason and Shenny. I wanna live in here more!!

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Student Review: 1.3 /5
By Anonymous student On 27th November 18 verified Verified student

I just checked my mailbox a few minutes ago and I discovered that there are several letters in my mailbox just now which were all sent from the Council about my council tax. I just opened one letter and found a Council tax student enquiry form it said that the student enquiry form needs to be returned three weeks after the letter was issued. The issue date was the 18th October and today is already the 28th November. It said that if the letter which contains the enquiry form isn't returned within three weeks after the issue date 18th October there will be a penalty of 70 pounds. The letters have clearly arrived at the annoying reception urbanest kings cross the latest by mid to late October, how come the letters suddenly arrived at my mailbox only today? I was looking and is still looking for my missing letter which contains the new llyold bank visa card, today when u guys annoying people were looking for my letter, you guys just suddenly discovered my letters sent from the council abou

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Student Review: 2.7 /5
By member434882 On 12th November 18 verified Verified student

They have the worst management possible. I would rather live at unite. At least their staff is well trained and equipped. They need to knock some sense into the highly unprofessional accounts team. Great building (kings cross) gets very hot in the summer season, good bathrooms. But my major concern was the management. If you wanna live in this specific area (kings cross) i'd recommend Victoria Hall its next door. Better management. Unfortunately the urbanest management makes the whole experience painful and ruins the stay. Living proof of the fancier the accommodation is the worst the management is.

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Student Review: 2 /5
By member730681 On 4th March 18 verified Verified student

This place is not worth the money. Don't hire room cleaners from CABENCO because they steal from you. Wifi is VERY bad, it stops working every hour or so. Very disorganized package management.

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Student Review: 1 /5
By member1229232 On 30th November 17 verified Verified student

I had the worst experience of my life in Urbanest. I asked them to move my clothes from one room into the new room (which I would have done myself, but they wouldn't let me up a day early) and they said ok. They ended up losing/stealing thousands of dollars worth of items, including all of my work clothes and my laptop. They refuse to reimburse ma and answer my calls and they still say that I owe them rent money. Avoid at all costs!

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Student Review: 1.7 /5
By member528911 On 31st October 17 verified Verified student

I’m a current undergraduate student at UCL and when I was searching for accommodation I thought I’d found the one, but that’s far from the truth. The rooms are new and the building is modern which is great but it doesn’t compensate from the fact that the management is completely disorganized (parcels will go missing some how) and the location isn’t that great, it’s quite far from the nearest train station and local shops so, if you’re going to pay up to £400/500 weekly, I’d suggest looking for something more organized and close to everything.

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Student Review: 1.9 /5
By member1028668 On 6th October 17 verified Verified student

Unorganised management and staff. Took more than 2 weeks to get the kitchen sink fixed and water was stopped during this time. Delays in sorting the parcels/delivered goods are common occurrence. Rooms are relatively new but it is advertised better than it is in reality.

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Student Review: 1.9 /5
By member1028668 On 6th October 17 verified Verified student

Unorganised management and staff. Took more than 2 weeks to get the kitchen sink fixed and water was stopped during this time. Delays in sorting the parcels/delivered goods are common occurrence. Rooms are relatively new and nice but it is advertised better than it is in reality.

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Student Review: 1 /5
By member828394 On 20th September 17 verified Verified student

I booked a room with urbanest and I was promised by urbanest accommodation team in case something happens with my university place I will be given back money which I paid for the reservation. Once I was told about uni decision, I cancelled my booking. From this point it's already a month and I still haven't heard anything back from them though I left few emails and calls. They just stole money so I don't advise it to students because they are cheaters.

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Student Review: 1.1 /5
By member1224501 On 1st November 16 verified Verified student

extreme noise from railways, poor management, far from the tube

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Student Review: 4.9 /5
By member1124301 On 15th October 16 verified Verified student

Great location for restaurants and bars, the staff is really friendly and I particularly enjoyed the conversations with Adela, who always had a friendly smile on her face.

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Student Review: 2 /5
By member923635 On 16th August 16 verified Verified student

La peor residencia de todo Londres. La habitación no está mal te la encuentras limpias cuando llegas. A partir de aquí no te limpiaran la habitación nunca, y pide productos para limpiar la habitación, que van a pasar de ti. Tienen cocina compartida, tendréis suerte si solo compartid con 3 estudiantes más, por qué si te toca las habitaciones de 8 prepararte para vivir entre basuras. Recogen solo los sábados, y limpian por encima, dejando la cocina igual de sucia. También hay que decir que dejan las bolsas de basura en el pasillo de 09:00 AM hasta las 20:00. Con lo cual gracias a la ventana que hay en los pasillos, todos los pasillos de la residencia huelen muy mal. Pero hasta el punto de marearte. Y ese olor llega a las habitaciones. Lo único bueno de esta residencia es la ubicación.

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Student Review: 2.4 /5
By member923364 a On 31st July 16 verified Verified student

Cleaning staff stole items from my room, management has done nothing to compensate me. Overall poor management, they only care about profit and money and are totally indifferent about the students once the money has been transferred.

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Student Review: 2.1 /5
By member1022231 On 4th May 16 verified Verified student

The management is horrific, and while the rooms are nice the location sounds better than it really is in practice and the price is simply too high for the overall package.

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Student Review: 1.6 /5
By member621872 On 14th April 16 verified Verified student

Poor maintenance, poor staffing, poor wifi - noisy train tracks next door

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Student Review: 1.1 /5
By member921861 On 14th April 16 verified Verified student

poor servicee, poor internet, poor cleanliness (room and kitchen had dirty plates in), poor communications.

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Student Review: 4.9 /5
By member1021713 On 8th April 16 verified Verified student

The only thing I dislike about Urbanest King's Cross is the 10 min walk to the tube. Granted, it's a beautiful walk with fountains and a canal, it's still a long ass walk. Other than that, Wifi is super fast, management is great, all the common rooms are excellent and wel maintained. Good stuff.

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Student Review: 1.7 /5
By member1221647 On 4th April 16 verified Verified student

Terrible maintenance. Too far from the tube station. No proper study space (near the reception and too noisy). Problems with basic facilities like hot water

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