nice place to stay . nice staff
On 15th November 19
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nice place to stay . nice staff
On 15th November 19
Myrtle Court, Liverpool Information
| Telephone | 0151 709 1302 |
| Postcode | L8 7JX |
| Price from | £119.00 per week (subject to availability) |
| Features | A 4-minute walk from the University of Liverpool and 16-minutes from LJMU, BBQ area, communal lounge and social events calendar. |
| Top tip | Get £500 off when you book a room at Myrtle Court. No deposit to pay. With Student Roost's Booking Promise, you will be released from your 2020/21 tenancy agreement if you are no longer able to attend university. See their booking promise on their website for more details |
Q&A
Hi, at Myrtle Court the smallest flat size we offer is 4-beds, with the rest being 5-7 :) That being said, you can book as a group and you will be placed in a flat together, and we have offers available for those who book as a group! We have secure car parking onsite :)
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This place is literally a dump. It is crawling with rats and is infested with silverfish. Staff often rude and unhelpful, the only thing they care about is getting a rebooking for next year. -Booked for 2019/20, their main selling point being the free car parking. A couple of weeks after living here, they sent out an email stating they was beginning to charge a scandalous rate for parking, going against their contract and literally it would've been false advertisement. After many complaints, they revoked this and decided to start charging from next year. -When booked, we was told we would have a communal cleaner, on arrival this was not the case. -The walls are paper thin and night time can be quite noisy. -Close to university but quite a walk into town. -Small issues such as 24/7 security/reception cover yet Royal Mail parcels being refused on a Saturday for no apparent reason. -Old fashioned, dated rooms. -Holes in wall -Room smelt on arrival. -Stains on walls
Covid-19: They haven't been helpful. I was unable to self-isolate here as on NHS shielding list, needed to see healthcare workers and have prescriptions delivered. This wouldn't of been possible here due to the several communal areas you must pass through to get outside. It would've increased my risk. After lots of pushing on social media, they finally dropped the full rent charge and decided to charge April's rent only. This was a varying amount of £400-£600 for students, despite most people had moved out and other companies charging no fees at all. I was ignored for 3 weeks, they only then contacted me on the day the payment was due with a rude email. This company only cares about money, so beware of booking with them. If the pandemic continues into another academic year, you might end up being charged for a room you can't enter.
Thank you for your feedback, I am very sorry to hear about your experiences, we do value any feedback and use this to improve our customer experience year on year. We aim to respond to residents’ concerns about maintenance and pest issues as soon as possible, and would always encourage people to report these. We retained our free carparking at site for our students for the full year and would like to apologise for any initial confusion on this matter. Like many providers we no longer have a housekeeping service to clean individual flats, but our friendly and helpful housekeeping team are on hand 24/7 to ensure all communal areas across the site are clean, tidy and safe for our residents. Our reception is manned 24/7 to allow our students a full service all year round, enabling them to collect and receive parcels, report maintenance issues and access social events at any time of the week or year. As a business we made the decision in March to allow our residents to apply for an early release from their contract to assist them as much as we can in these difficult and unprecedented times. I can assure you that we have also listened to our residents about bookings for the next academic year. Using their feedback we have created our booking promise for 2020/21, to ensure we continue to assist and support our customers wherever possible in booking accommodation for next year amid the current uncertainty around coronavirus. This includes a promise that if university start dates are delayed, we will put back the start of residents’ tenancies at no additional cost. We will also be able to cancel bookings on residents’ request if they don’t get a visa or cannot travel to the UK. I am happy to discuss any of your queries directly. If you wish to do so please contact the site directly.
- There isn’t a cleaner for flats even though it was advertised on the website when booking - Maintenance are very slow to respond to issues - wifi is unreliable - Issues of rats and silverfish reported by multiple students left ignored - Only plus is the location is very close to uni, social space is quite nice but lack of events in freshers to get people using them
Like many providers we no longer have a housekeeping service to clean individual flats, but our friendly and helpful housekeeping team are on hand 24/7 to ensure all communal areas across the site are clean, tidy and safe for our residents. Our reception is manned 24/7 to allow our students a full service all year round, enabling them to collect and receive parcels, report maintenance issues and access social events at any time of the week or year. I can assure you that all reports of pests are taken very seriously and followed up to appropriate contractors when required. We love offering events to students when we can; unfourtunatley our events calendar was slowed this year due to the COVID outbreak, but we will be back with pizza parties and themed events as soon as we can :)
a lot of problems since I first arrived, would not recommend, freezer in kitchen broke and it took 3/4 days & one unfrozen bowl of water for the staff to believe that it was broken, & then a further 2 weeks to replace and in this time we had to use the staff freezer in the reception, security is not very responsive, during a rowdy party happening in my flat it took security 30 minutes to get near the building after being called (and he didn't even come inside, he just spoke to someone at the door), and in this time glass was smashed over the floor, the wall was punched in, and flatmates were made to feel unsafe, also on a few occasions where we've been receiving grocery deliveries they have taken a while or have been absent from the reception area, I gave the social spaces 3/5 as although they're great spaces with plenty of room to sit about, reception staff turn the lights off and close off these areas quite early so you are unable to sit and work in these or feel unwelcome to do so
Hi there and thank you for your feedback. I'd like to apologise for the negative experiences you've had, I'll pass on what you've said to our staff. We'd really like to talk to you at reception about your experiences and how we can improve in the future. If you'd feel more comfortable, you can contact us by email at myrtle.court@studentroost.co.uk . With regards to the lights, we only turn them off or down in the evening as they space is rarely in use and we don't like to waste energy, but you're more than welcome to use the social areas at any time, just let us know and we'll turn them back on :)
The accommodation is near to school, location is good. But the kitchen can not be cleaned every week. In a word, the accommodation is valuable. Good!
Thanks for your feedback! If you're having any issues with your kitchen please let us know at reception. We're glad your experience has been a good one otherwise!
Very good accommodation, staff are lovely and very helpful. Facilities are wonderful and it is right beside the uni which is very helpful. Couldn’t recommend enough!
Thanks so much for the excellent review! We're really proud of our facilities and how handy our location is!
Everything is nice despite they have a very unstable internet connection. I have bad experiences every time I made a call with my family aboard.
Hi there, we're glad your experience has been mostly good but we're sorry about your problem with the internet. Normally we don't find people have issues with it so please come and see us at reception or send us an email and we'll get it sorted for you!
Would not recommend to anyone there have been non stop problems since I have lived here! The rooms & kitchen did not contain the furniture as advertised and the hallway was flooded on arrival. In addition we had no hot water for the first 4 weeks of staying here & they took 2 weeks to install curtains in the kitchen despite being on the ground floor. Also the fridge freezer malfunctioned & took a week to replace. I have missed over 10 lectures as a result of maintenance issues within the first 6 weeks. The reception staff are unhelpful & have a habit of making snarky comments when trying to sort out issues. Finally the front door has failed 3 times either leaving the flat not secured or as of last week we were trapped inside due to a power cut caused by an emergency lighting test which is a massive hazard if there was a fire. In all the cooking apparatus is electric so we were unable to make any food for hours! In summary this accommodation is uncomfortable, unsafe & unpleasant.
I am very sorry to hear about your experience with us. Our aim is where possible (and where in our control) to rectify any issues as quickly as we can. If we are unable to provide a quick fix we aim to provide an alternative solution until we are able to rectify the issue fully, however, this is a service we are always hoping to improve so your feedback is very valuable. We usually receive great feedback regarding our friendly and helpful staff, so your points in this respect is troubling, if you would like to discuss this in more detail please feel free to contact me directly, I am Jamie the Senior Operations Manager for the site. We value all feedback and will certainly use this to direct our training and focus going forward.
The place is clean and stable wifi. It is secured place as they used automated keys and door. What i like is that they have big cupboards and desk.
I'm glad you've had a pleasant experience with us!
Everything is nice！the location is near from the management school of UOL，it is quite convince！nice staff and room！
Thanks for your positive feedback :)
Staff are excellent! Always friendly and willing to help out if we have any issues. Love that it’s so close to a park and so close to the city centre without having the noise and trouble of actually living in the centre.
Thanks for the lovely feedback, we always aim to be friendly and helpful!
Location is perfect for university and shops, staff are very friendly and the communal kitchen has all the facilities and is modern. Rooms are good value as they’re a good size, however I’ve had issues with cleanliness (mainly wood lice and silverfish issues) even though I regularly and thoroughly clean everything. Overall it’s nice accommodation and it’s location makes it worth it.
First of all thank you for your lovely review of the location and staff. I'm sorry that you've had this problem; please come and speak to us at reception or send us an email and we'll aim to sort out any issues as quickly as possible. Overall I'm glad to hear your experience has been a positive one, and your feedback helps us make sure problems like this are rare :)
Very friendly staff and good distance away from university
Thanks for the feedback and compliments of the staff, we always aim to be friendly and helpful :)
It could be better if it has a cleaning each weak.
Thanks for your feedback, we're always aiming to improve our service. If you have concerns please come and see us at reception in person or via email and we'll try and sort out any issues ASAP.
nice place to stay . nice staff
We're glad you like it here :) we pride ourselves on the quality of serivce our staff provide :)
Staff is very friendly and helpful. Accommodation isn’t far from uni or centre.
Thank you for your review! Our staff always strive to be kind and to help when our students need something.
All in all it’s one of the better student dorms, it’s not over prized and staff members are always nice and helpful. Problems are solved very quickly.
Thanks for the feedback! We pride ourselves on being affordable and helpful, and solving problems quickly helps us continuously improve how we do things.
I’ve just started moved here and I love it very much , I like the security guard here , Anwar he is very friendly and he helps me improve my English language .
Had the best two years at Myrtle court with very friendly staff. The best thing about myrtle court is the spacious rooms, the nice and calm student environment, and the common area!!
Great place to live and close to the uni
Lovely people work on the desk! Good location near both town and uni!
sound of the toilet is too noisy
Really good experience. Great social life, great rooms. Cheap accommodation
Great facilities, amazing central location and dedicated staff
Brilliant place to live for the year. Great staff and amazing location for the price.
This is a quiet place. Near to my school and library. Clean place and friendly staff. Good.
It is nice place to live and the staff is kind
I really enjoyed my time here and felt very welcome, the social area and the activities were the best part and I will definitely recommend it to any people I meet
I had a really good time living so close to campus and all my friends in halls were never far away. The room was even larger than I was expecting and it made for a very comfortable experience and good value for money.
Love my room, right next to the park so I have a nice view and right next to the university
Good place to make friends and share cooking
I like the apartment, close to campus.
Nice place to live, close to campus.
very friendly staff and amazing location
Love this place, can’t fault it!
Very helpful staff and services, excellent parcel services. Really good event for student, and I enjoyed well.
Receptionists are helpful and kind. Also, the all management here is awesome. If I can, I would like to stay here longer.
Very close to UoL campus, friendly and helpful staff
Myrtle court is a friendly and enjoyable place to live
Really close to town and very convenient with shops close by
Very good kitchen and bedrooms. Friendly staff
Friendly and not far away from the university
Boss halls, boss staff, boss rooms, boss social space, boss location