Brilliant rooms at good prices for the area, plenty of facilities around in walking distance, property manager Sam is fantastic with attentive service and quick resolutions to any issues you might have, highly recommended
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Brilliant rooms at good prices for the area, plenty of facilities around in walking distance, property manager Sam is fantastic with attentive service and quick resolutions to any issues you might have, highly recommended
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Rooms are very tired looking in Tallis Court - carpets don’t reach the walls, there’s a dent in the wall, blinds are stained and smelly, shower has mold - but otherwise a fine place to live. It has parking spaces which was a requirement for me so that was a big plus although the bollards to secure your space broke after the first week. However, that issue and the issue of our kitchens being badly cleaned comes under Cloud rather than Urban Student Living so I can’t fault Sam for that. Sam has been great throughout the year, making sure my room was secure and flushing my pipes while I was on a term abroad.
Sam and Leister are always so helpful and friendly. they really make it feel like home :)
Brilliant rooms at good prices for the area, plenty of facilities around in walking distance, property manager Sam is fantastic with attentive service and quick resolutions to any issues you might have, highly recommended
Thank you so much for your lovely review, I really appreciate you taking the time to leave it and letting other potential bookers know that they will be well looked after throughout their stay with Urban Student Life. Thank you again and Kindest regards Sam Property and Lettings Manager
Great experience at Canterbury student village management is great!
Thank you so much for taking the time to leave a review - we really appreciate it and are delighted that you are enjoying your stay with us at Urban Student Life. Have a great day Kindest regards Sam Property and Lettings Manager
FIRE ALARM IS CONSTANTLY GOING OFF FOR NO REASON ALMOST EVERY SINGLE DAY SUCH A JOKE WOULD NOT RECOMMEND
Thank you for your review. Unfortunately, as all students have been duely informed, there has been a fault within the system over the last couple of weeks in Kentish House which has meant that we have had to have contractors on site to resolve the problem. This was a health and safety requirement and something that needed to be rectified to ensure that the fire alert system was functioning in the correct way. I am naturally disappointed that this past few weeks has caused you to leave a review with such a low scoring for your overall stay throughout the year but still appreciate you taking the time to write the review and understand that you have found the situation more frustrating than the other students. Should you wish to discuss further, or have any other concerns/frustrations you can pop in as you pass by the office at any time for a chat. Kindest regards Sam Property and Lettings Manager
lovely area with a range of supermarkets nearby. living area is very nice, with a large kitchen. Internet connection is reasonable however there are no ethernet ports which is an issue. Overall, Canterbury student village is a nice area to stay and i would definitely recommend.
Thank you for taking the time to leave such a lovely review and for your kind words about Canterbury Student Village in general. I have noted your comments regarding the ethernet ports and will escalate this to see if there is anything that we can do to rectify this. Kindest regards Sam Property and Lettings Manager
Canterbury Student Village is an amazing place with a sense of community that you can't always find in some accommodations. Any problems are fixed as soon as possible, with Lester doing an incredible job. Sam is always available for a chat and having her in the building means we can go to see her when we need to.
Thank you for such a wonderful review. I have to agree that Lester has made a fantastic addition to the site since joining and between the two of us, we will always strive to ensure that you are all well looked after and maintenance issues are resolved as promptly as possible. My office is always open for students who need/want a chat about anything or need some assistance - we genuinely love spending time with our students Kindest regards Sam Property and Lettings Manager
The rooms are great and it's super close to asda so shopping is really easy. Sam is great and looks after everyone if you need help with anything. It's brilliant for student accommodation.
Thank you for your review, I really appreciate you taking the time out from your day to leave your comments. Thank you for your kind words about me and I am pleased that you are having a great stay with us. Kindest regards Sam Property and Lettings Manager
Sam is so lovely and helpful - she looks after all the students who live here. I'm so disappointed to be moving out end of the year as I won't have Sam in her office next door to come and chat to when she isn't busy
Thank you for leaving such a lovely review, I do my very best to make sure that students are all happy and comfortable throughout their stay with Urban Student Life and it is lovely to read something that confirms that we are succeeding. I know that you are moving out to experience other accommodation styles and hope that you will pop back and say hi when you are passing which i am sure you will :) Kindest regards Sam Property and Lettings Manager
Should be a great place but people consistently make noise outside the property so not worth losing money and sleep over.
Thank you for taking the time to leave a review.....and drawing our attention to the party that had happened out of office hours which resulted in the noise nuisance that you mention. Please be assured that the students involved were spoken to and reminded of the residence code here at site which stipulates that students be respectful and thoughtful toward each other when it comes to music and noise in general. If you have any further concerns, please do not hesitate to pop me an email and I will follow up on any concerns that you may have. Have a wonderful day and Kindest regards Sam Property and Lettings Manager
Sam is a wonderful person who puts the needs of the students first Im with cloud homes but I’m moving next year to urban student life because of how Sam is so generous and effective. I had issues I was complaining about for a long time and Sam resolved them in one day. A blessing on earth
Wow, what a fantastic review, thank you so much. i am really happy that I was able to assist you with the room issues you were having. I am looking forward to having you book with Urban Student Life next year and ensuring that your stay is up to expectations and a far better experience than the one that you have had to date. Thank you again for your wonderful review. Kindest regards Sam Property and Lettings Manager Urban Student Life - Canterbury Student Village
Good room, well furnished with good transport links. Property manager Sam is always really friendly and helpful with queries and resolving issues.
Generally nice place to stay. It's really nice from the money and has basically everything you need for living at university.
I’m an international student and I live in Kentish house and I have no complaints! The space is nice and gets cleaned once a week. The property manager Sam is AMAZING and has exceeded my expectations! She has been very very welcoming to me and has made my transition so smooth! She responds to ALL emails in a timely manner and is very nice and understanding! She also doesn’t hesitate to help with any problems. I would definitely recommend
This is my first time staying in Kentish house and so far I am more than happy with the services I have received whilst staying here. The maintenance team are brilliant, any issues I have reported have all been dealt with to a high standard the same day that they have been reported. I am very happy with the services i have received so far, they team are very welcoming, as well as they have gone up above and beyond to make sure that I feel comfortable and well supported during my stay with urban student living, I will defiantly be recommending urban student living to friends and any potential student here in Canterbury.
Great property manager, nice location aswell
This is my first year staying at Canterbury student village and I am more than happy with everything here. Firstly, the property manager Sam is incredibley helpful, she will go above and beyond to ensure your stay is comfortable and will accommodate everyones needs. The halls are located right next to a big Asda and many retail stores, its an intermediate walk to the university of Kent, around 20 minutes. You have your own lockable room with your own key and an ensuite bathroom, the communal spaces and the kitchen are spacious and kept clean. You can have your own privacy and enjoy a social experience with the people in your block. Cleaners come once a week and do a very good job of cleaning the communal spaces and I have no complaints and even if I did, Sam would be the first person I would go to who will not hesitate to do anything to remedy the situation.
It’s really great here and Sam is so lovely and kind.
Good location, there’s a lot of shops around such as Asda, b&m, Lidl, Aldi and a retail park 10 minutes walk away. Cleaning could do with some improvement. Property manager Sam Jeeves is very very helpful and kind.
The accommodation is located in a good area, very local to a lot of stores, was pleased with the kitchen and the room
I have lived here for a year now and I am going to my second year. To be honest, the first year things were all over the place but when Sam came along everything became easier. She's the best property manager I have ever come across and she is very helpful. We are even starting a little garden with veggies and flowers around the accommodation. I will definitely recommend this place for new students.
Been here for 2 years, going on to my 3rd and final year. I loved every moment of it and with the new property manager Sam Jeeves, it has been a joy to live here. Any issues, complaints or small problems were always solved quickly. Whilst always being free for a small chit chat in the mornings.
Everything is super efficient quick replies in the email, and everything is easy