IconInc - The Glassworks Reviews

I swear half the tenants are only still in Iconinc because Lara keeps the place running! Elias and Rasa and Alan work so hard to make the building run. Like the building in terms of living tho is great depending on which room you get, all the rooms have TV s but the wi-fi isn't that great but other wise yeah I would recommend living there

Really nice accommodation, very friendly staff, clean and tidy, would 100% recommend to anyone in the future!

As an international student, I was hesitant when it came to booking accommodation without being able to see the property, however the virtual tour on the iconinc website was very helpful and gave an accurate representation of the property and facilities. I was nervous to arrive during COVID because as an international student I was required to isolate, but all the staff were incredibly helpful during those 14 days as I could call downstairs for breakfast in the mornings, as well as order groceries which the staff helped bring up to my room. I do regret that we have missed out on as many social events as advertised due to COVID although they're trying their best with virtual events. Lots of the exact same rooms are advertised for completely different prices so I would suggest taking a few visits to the website over a period of time before making a decision in order to get the best deal

IconInc describe themselves as a company which offers, “luxury living for students”. However this is a completely false pretence. The staff are very welcoming upon arrival, and most of them are pleasant and friendly on a regular basis. However they are no help whatsoever when it comes to dealing with day to day issues which you may have; this includes the management team too! I made dozens of complaints regarding noisy neighbours, who played music into the early hours of the morning most nights, leading to me having many sleepless nights. However no action was taken. The same neighbours would smoke illegal substances regularly too, which is said to be forbidden in the IconInc policy, however once again, no action was taken. In any other apartment block, these tenants would have been given severe warnings before eventually being evicted as they had a complete disregard for the rules. IconInc did nothing however, which made living there unbearable at times I’m sad to say.

IconInc was a great place to live in whilst studying for my masters this year. Though a lot of students went home during the pandemic, the receptionists always made each day feel less empty, especially Lara, who was always bubbly, fun and great to chat to!

Great impression upon arrival, however after living there for 12 months you realise that first impressions are usually based on false fronts. It was interesting to see how the business dealt with tenant enquiries over COVID and refreshing to know that the management only care about the business and money side of things. International tenants who were unable to move out due to COVID were either forced to pay ridiculous amounts of money to have their belongings shipped to them or their belongings were disposed of and some claimed by staff onsite. Staff members found more joy in gossiping between tenants than actually ensuring all tenants were happy and comfortable. First aid kits were barely existent and new staff weren't trained to know where they were kept so safety was clearly not their first concern either. When issues were raised with the managers they were pushed under the carpet and ignored.

It’s really nice staying with iconinc. Top student accommodation here. Staffs here are really welcoming.

Covid-19: We got sanitation service weekly

All the staff have been really kind and helpful. The Glassworks is in a brilliant location, one train stop from the centre. There are always fun activities to get involved in and amazing social spaces including the gym, cinema room and pantry.

Covid-19: N/A - I travelled home

What an experience me and my partner had! If you want to be looked after and want that 5 star service then IconInc has everything you will ever need from the best customer service from the reception team to a nice grab and go breakfast on a morning for free. Having your own personal apartment but then having plenty of other space you can relax and study. Very quite accommodation great for our studying and they really do appreciate you they will try resolve any issues you have quickly. Gym is great not having to pay extra all included in our rent. Can have your friends and family around when ever and they are treated so nicely also. I couldn’t fault this place thank you for making our time rock.

Covid-19: Respectful in every way

I moved in from 2019，It was the first time I came to UK. I still remember the day I moved in reception Jodie helped me helped make my bed and unpack when I was so nervous to came to a new place. Every day I go to University the reception will say hello to me. And the friends I made here, there are so many social places in IconInc. Remember the americano in every morning, the party with my friends every Friday, the gym I planed to go every afternoon.. How time flys. I wish I could stay one more year

Covid-19: I go back to my hometown when the covid 19outbreak.

Very nice receptionists and very nice place to stay in.

Very nice place with amazing facilities. The staff are very friendly and nice. The people here are also very chill and I have already renewed my contract so that I can stay here for next year!

Heartless. Don't ruin your University experience by buying into IconInc marketing. Once youre through the door youll be bribed to leave good reviews, be gifted with over priced everything and given a box like room which is NOT soundproof. Once youve handed your money over thats where the relationship ends, they only care about making a profit than their actual tenants. This isnt luxury accommodation and it feels more like a business work place with directors holding their weekly meetings in rooms they call 'student study rooms'.

Living in iconinc has been a great experience. I stayed here in first year and left to try something new in second year. I then came back because I loved it so much.

Iconinc is the perfect places to study and relax whilst you are in Leeds. The facilities are amazing to provide a safe, clean and welcoming environment for everyone. One of my favourite parts is definitely the complementary breakfast and hot drinks to keep me warm before heading out to a long day of uni or refuelling after an early morning run. The gym provides a great space to complete my training plan set by my coach with all the equipment I would need. Most importantly the staff-student relationship is something that makes it feel more like a home than student halls; they are always there whether you need advice, to collect a parcel, or just someone to chat to. I have met some amazing, like minded people at Iconinc and can't wait to continue my studies there next year.

Great accommodation, but you are extremely overcharged and the quality of the building itself is awful. Very faulty. Most of the tenants there always agree with me when I say "it looks better than it works", it's very aesthetic but it is 100% not worth how much they charge you. The staff used to be great but recently they've been quite rude and unprofessional. I've stayed in Iconinc since its opening and I could easily say it is not what it used to be and it is not worth it.

I was a tenant at Iconinc from 2018-2019 and enjoyed my stay there thoroughly. What sets Iconinc apart from other student accommodations is the 24 hour reception. The staff are extremely friendly and as I was a first year student it was particularly helpful as they could answer any of my queries about the city. The facilities are also amazing with a variation of study and social spaces along with an onsite gym. They also hold monthly social events which is a great way to make new friends.

Management frequently and illegally entered my room without notifying me. The walls are so thin you can hear the intimate details of your neighbours' conversations. Reception play music so loud that the study rooms become redundant. Management do nothing about noisy neighbours. I ended up spending every single weekend back at home because I got absolutely no sleep staying at IconInc.