Good afternoon,
It’s great to read that you have had such a positive impression of the team at Hydrogen, knowing you have someone that you can go to for everything is extremely important within a student accommodation building, so were really pleased this has been the case for yourself.
We are aware of the temporary WIFI issues you encountered, unfortunately some recent poor weather conditions meant that the WIFI across the whole of Falmouth went down, we did respond to this as quickly as possible, and did have the back up and running at 200mb, and whilst we acknowledge there was an issue, I am very confident this was resolved as quickly as we were able.
Regarding the electricity meters, as with all new buildings, it is common practice for a building like ours to install meters into each area, whilst we have never charged anyone extra, our contract does refer you to a fair usage policy, and the reason for these meters is to make sure all people are using a fair amount.
Unfortunately, within a building of 112 people, we are going to get some people not behaving in a way that is respectful to others, to mitigate this we do have an on call number, so in these events I would encourage you to use this, we also have a security team available should you need support. We do not expect anyone to feel uncomfortable in their room, so please do reach out if you need any support.
Finally, I am pleased that our location has proved popular with yourself, we agree, in the right weather it is a really nice walk to the Penryn Campus and been in the centre of town really helps.
Thank you again for taking the time to write a review for Hydrogen.