New Orient House Reviews

UPDATE 31/5/22: I am still waiting for my refund from the New Orient House after having found a replacement tenant and having moved out months ago. Their team has been exhaustingly unresponsive and incredibly rude and unhelpful. ---- Have had the worst experience with the New Orient House! They are so unresponsive and absolutely the worst to deal with. My room was incredibly dirty when I arrived and no Covid protocols were followed. So much so that I had to move out the next day. Their staff and the whole Fresh Living management are awful to deal with and drag on the simplest of processes for ages. I am still waiting for my refund after months of having moved out (move out on 02/10/21). Definitely do NOT recommend it. You can find better housing with Urbanest or Victoria Halls in Kings Cross.

New Orient House is a scam. Multiple tenants personal information and bank data has been leaked by a member of Fresh. This is illegal and also they have breached the tenancy agreement due to unsafe construction and lack of security. This has caused breaking and entering by members of the public. I could not imagine any accommodation being any worse. In addition, the previous receptionist asked people to leave good reviews so many are fake. DO NOT live here.

Clean environment，nice and friendly staff！Quiet and safe environment！Really love to live here！

The price is reasonable. The kitchen is great. The wardrobe is huge. And there's plenty of storage space. The transportation is convenient and the nearby Tesco can meet the daily needs.

Overall its been good No complaints

Met some very lovely people in new Orient house. I love where I live and my flat specifically. I also love Anna the receptionist. The absolute best person to work there who is very friendly with us all

The circumstance is quiet and beautiful, but the transport is not convenient enough for me. There is only an Overground Station with no Underground Station. The location is far from Chinatown, so many Chinese restaurants are not able to deliver.

Good location and nice rooms, but expensive as it is in London. Includes dishwasher. Extremely fast wifi. Not much social, cause of Covid but there were some Zoom quizzes.

Location and space lovely, as well as great staff :)

The staff (Anna) are extremely friendly and welcoming! Having moved from an area that isn’t close to London, it was quite comforting to have someone like Anna there on weekdays! The building itself is nice. The location is brilliant.

Nice nice nice nice nice nice nice

it is a good place to live.great

Good！and the front desk is very kind

Very lovely accommodation，strongly recommend it. 100%

Love staying here, welcoming and homely. Anna is friendly, kind, and helpful.

Living at new orient was so much fun. I got to meet a large group of people who I have become super close with, the building is modern and clean and the rooms are really great.

New Orient House is a very convenient accommodation if you study at BIMM London, as they are a ten minute walk apart.

Very nice property and nice management team. Activities are running every week online.

My experience in New Orient House it is really good. They are very organize and it is a very safe place . Love how the staff is always willing to help you

Anna is the best receptionist and person in the building. She is always very smiley and helpful with any issues. The building has great facilities and is situated in a beautiful part of London. Highly recommend

Fantastic area, stupendous staff, everyone’s friendly, good amenities. Anna is a top tier employee, she’s always employee of the month here

The best staff. Great area. Quiet and clean.

I was nervous about moving but the general manager has been really welcoming and has made me feel right at home.

I think the New orient House is really good. Maybe the Interenet can be more stable.

The location is super nice, my room is also great. The staff is great! Shoutouts to Anna!

It is a good experiece there. There are a lot of students from different collleges and our accommodation always hold some activities for us and we have good opportunity to chat with each other. For example, we always hold quiz meeting, we can learn a lot of knowledge about music, art, science etc. All in all, it is a good experience there.

There are always many activities on the festival, then you could receive great gifts! The people from the accommodation team are friendly!

The overall experience is good and reception is very responsible. However, the sound insulation is relatively bad and the alarm in the bathroom has some problem continually, which should be fixed ASAP.

Very good location, friendly staff and great social spaces

It is a really nice place to live. Even in this tough year the staff here is really helpful. The location is convenient , just 1 minute walk to Imperial Wharf Station. We also have social activities online to meet new friends. Believe me, you will have a good student living experience here!

Staff are great, building is clean... contract is too long, would be better if there was an option to complete tenancy in June rather than September. makes mooving out of new orient hard.

New Orient House staff are really lovely and helpful, everywhere is usually very tidy and clean. It's so colourful and lively, and there's a lot of opportunity to do quizzes and such with other people living here. The vibe is so friendly and nice, I love it!

great accommodation in a good area close to uni, would definitely recommend

Very clean and hospitable, the staff is very nice and the rooms are great.

All good ,it’s fine for me. Staff are kind.

Everything is great and managed very will, especially the management and safety.

Staff are easily approachable and are always putting on things to do over zoom such as quizzes for other things.

Nice place to live and great reception Anna

Really lovely staff and If I had a problem it would be sorted fast.

The reception is great. So happy because I can receive my parcel quickly. If I have friends who wants to live in London, I will recommend new orient house.

New orient house is one of the best places for Imperial Students with excellent location and property management. Anna is really a dutiful staff and always tries her best to doing work which often makes her too late to go home.

Amazing staff with great social events to keep us connected in the lockdown. Rooms are spacious and like the location a lot :) Bit costly though.

I really recommend this accommodation, the management team is especially helpful and always organising activities

it is such a nice student accommodation that i enjoy so much for all the time i spending here! the accommodation is beautiful and clean. what’s more we have so many activities like sharing activities in terms of special food from different countries, which makes very good atmosphere.

Very good area and really friendly management! Would recommend!!

I’ve lived here for 2 years now and it’s been great I’m sad to be leaving. Anna on reception is so friendly, welcoming and helpful and has really made living here even more better this year.

Very attentive management, nice rooms and regular events

The location is very good. Staff is kind and helpful.

All good. I have recommended New Orient House to my friends. If i need help, i can simply ask the manager and she will try her best to solve my problem!

This has been my home for almost 2 years now and I absolutely love it. Truly a place you can easily make feel like a great home away from home.

The staff did a very good job, there is always a helpful support when I need. Specifically thanks to Anna, as she is working alone at reception but doing every thing good!!!

New facilities and clean environment, with a very nice general manager who regularly hosts all kinds of (virtual) events! Strongly recommend!

Although the life of studying abroad was difficult for me during the epidemic, I am still very happy to live in the new orient house. 1. The location is very quiet, located in a wealthy area. Although there is a certain distance from the empire, the quality of life here completely exceeds the value of the cost of accommodation. 2. During the epidemic, I didn't have many social activities except with my schoolmates, but the dormitory administrators Anna and Paula can always give me some encouragement and suggestions. When I first arrived here, I felt very confused. They were very serious about helping me arrange my life. And there have been several times when I came back from school late, Anna or Paula will always communicate with me about the problems I encountered recently. I was really happy to be able to chat with her. 3. There are no mice here, it should be a very important 4.through Anna's introduction, I made many new friends. It is the most precious thing during the epidemic.

staff are hardly ever there; even though they are supposed to be there at least 8.00-16.00 on weekdays, but they are not which makes it very difficult to get parcels once they have been delivered if you are not in at midday. When I arrived I was told there would be freshers events in a couple weeks then never told anything more about them. I don't know the other students in my flat as we never bump into each other, and are all at different unis. I did book my room when it was at a discount and compared to other halls it is great value, especially considering the location and that it has recently been refurbished.

Awfully managed, disgusting, overpriced hell hole.

This is for flatt Road not Harris, the search couldn't find it My accommodation was a shared house on flatt Road . It had 2 bathrooms. One upstairs and one downstairs. I lived with 4 other girls. There was no social room and living area of the house was converted to a bedroom so we often had the social events in someone's room but it wasn't ideal. Being in a house with all girls we did have a lot of falling outs but we were allowed to move if it wasn't working out or if we didn't feel like we belonged there. Thecommunal areas of the house were cleaned every day except weekends and twice a week our rooms were cleaned. Our laundry was done for us once a week. Flatt Road was a row of houses away from the main building of the University but only a short walk this meant it was away from the noise of the social bar on a Wednesday night and was a quite area to live in. However some of the houses did like to hang out together and we had camp fire nights and it was a very family like feeling

Very nice area. But Building infested with vermin. No night staff (staff are present from 9-4 on weekdays, during holiday there are NO staff present for duration of holiday), poor security, no cctv except on the ground floor. Site manager and handyman both smoke like chimneys. Site manager lied to my face several times because he couldn't be bothered to do something I'd requested. Very overpriced accommodation, could be excused with "Oh but it's Central London", if anything worked that is. Lifts are always breaking down and have no lights in them. Kitchen appliances are broken in most flats according to what I can tell. Mine had a broken oven and a broken dishwasher, and the heater in my room would automatically turn itself off every 10 minutes. Social events for students are few and far between, and are on the whole pretty pathetic and patronising. The pipes need to be looked at. The water that comes from the taps is disgusting. Bottled water is a must if living here.