A safe environment with good amenities, the attitude of the staff, especially Elena, is very friendly and she tries her best to guide the students in the best way. The good feeling she gives me in every meeting is what encourages me.
Birmingham Hall Rankings
| Altura | #1 |
| The Toybox | #2 |
| Battery Park | #3 |
| Onyx | #4 |
| Edge Apartments | #5 |
| The Recording Rooms | #6 |
| 88 Bromsgrove House | #7 |
| Staniforth House | #8 |
| Kensington House | #9 |
| Athena Studios | #10 |
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A safe environment with good amenities, the attitude of the staff, especially Elena, is very friendly and she tries her best to guide the students in the best way. The good feeling she gives me in every meeting is what encourages me.
Read Onyx Reviews
Social place is really good and entertaining.my room has a pleasant view and i like its natural light. Elena one of the staff in onyx has been very kind and supportive to me since i moved here.
Great facilities and great staff, i had a very good time in this place! Definaltely recommended. Shout out to all the staff Elena, Michael,Harsh,Shahana,Hafiz,Nitu
A safe environment with good amenities, the attitude of the staff, especially Elena, is very friendly and she tries her best to guide the students in the best way. The good feeling she gives me in every meeting is what encourages me.
Very convenient and accessible areas such as the gym and the social spaces, Customer service has been really helpful and in particular Elena has helped me with a multitude of issues I had especially in the kitchen of my block when some of the appliances weren't working.
I’ve lived in many accommodation for the past 3 years but none have been as good as onyx. It makes you feel like you’re home. I would specially like to mention Elena and her happy go lucky attitude at work. It is lovely to have someone so nice especially when you’re far away from home. The amenities are outstanding , the staff is excellent. You cannot go wrong when you book onyx.
Thank you for reviewing, we're glad you enjoyed your time with us! - Fresh
reception is always amazing and help out as much as they can
Thank you for taking the time to to leave a review. We are glad that you enjoyed staying with us! Many thanks,Fresh
Elena has guided me through the whole process flawlessly and has provided amazing customer service.
Thank you for taking the time to to leave a review. We are glad that you enjoyed staying with us! Many thanks,Fresh
I moved to Onyx in October and my expectations were low before arriving. I thought that because I had my accommodation sorted out later than other students, I would end up in the worst places. I also thought that moving late would cause me to miss the first weeks of adaptation when everyone makes friends. However, I got positively surprised. As soon as I got in the lobby, I could tell that I would have a good social experience, everyone was smiling and the environment was overall uplifting on my first day. I instantly took a tour throughout the whole accommodation after getting my keys, the amenities are as entertaining as they look on their website. I had absolutely no problem making new friends and the staff members are friendly. I especially appreciate Elena from the front desk, I greet her every morning, she is always smiling and her energy is contagious. I am having an excellent time at Onyx and looking forward to staying for the next years.
Thank you for taking the time to to leave a review. We are glad that you enjoyed staying with us! Many thanks,Fresh
Had an issue when booking my room as it was a group booking. Aneeta gave me a call and sorted it out for me. She was very helpful and polite, she made sure that all my friends got the same flat.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
The Onyx is within a 7 minute walk to my university and my current room is a nice place to spend studying and relaxing when I am not in class. A big thank you to Elena who sorted a room change and the staff are always kind and helpful. Security have always acted immediately to resolved any noise issues within late hours and the social spaces are very good - the table tennis is a nice edition too. Close to supermarkets and a fun place to hang out with friends.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
I enjoy living at onyx, there are so many facilities to use and the social spaces allow to make new friends. Being a dancer at Aston has meant that we are able to use Onyx’s for dance events which has meant we’ve had big spaces for practicing dances but also using the cinema rooms. Thoroughly love my stay at Onyx.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Very nice facilities with excellent rooms
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
It's very nice leaving at Onyx.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Nice building, friendly staff, good location
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Great facilities, would recommend
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Brilliant living accommodation, fantastic social spaces and an overall pleasure to stay in.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Great accommodation, great staff and amazing place to stay
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Very good accommodation for both students and fulltime workers to stay.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
I've been living in Onyx for the last month, and the team are so helpful and cooperative, rooms are just as pictures and communal areas are great. Totally recommended. IHAB.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Brilliant all around. The social spaces are especially nice.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
I’ve really enjoyed my stay at Onyx so far! All the staff were super helpful during moving in week and the accommodation itself is great - the rooms are a good size and the social spaces are excellent too. I’m looking forward to organising some fun events with Onyx and Aston Snow Club this year!
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
This is my first time staying at Onyx after having previously stayed on campus and at Canalside. The facilities, rooms, location and overall experience have been far superior here at Onyx. The social spaces, table tennis, pool table, cinema room and rooftop terrace are all amazing features that aren’t on offer elsewhere and really make staying here a unique experience. The staff are all an absolute credit to Onyx, extremely friendly and helpful with anything you you need. I can’t recommend it enough.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Onyx is a great place to live , my highlight would definitely be the staff. I want to give a special shout-out to Elena. She was a massive help with my dirty kitchen that my room mates left in a state. She cleaned out my bins and satanised everything. She didn’t need to do this but she was very kind to do so. This is what makes a good quality in a staff. She’s also very friendly and a nice person to talk to. In my opinion I think she deserves a pay rise. So a special thank you to Elena🙂🙂🙂
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Good experience good staff and facilities
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Great living here, so close to uni and flats are so nice and modern.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
A good accommodation for students with nice study spaces, game area and movie room. The location is ideal as well with only short walks to anything you would need.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Amazing location and well-equipped student accomodation with a gym, social spaces, rooftop areas etc. I attended many events at Onyx this year alongside Aston Hockey and met the lovely staff including Aneeta. Would recommend coming along to events and staying here as a student!
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Onyx have been really helpful when organised events such as movie nights take place and the reception are very welcoming to us (hockey club) :)
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Whilst staying at onyx I’ve had not one mad experience. All there staff are very kinda and helped me with all the issues that I encountered like forgetting or losing my eye. The location and rooms are also perfect as there is enough space to be able to do all my work comfortably and the location really near the bullring which helped me with getting a job and staying on time.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Efficient staff with great management to help and support as and when needed. Fantastic for partnerships with a university club/society - enjoyed every collaboration with the snow club :)
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Lived here for a year now and honestly had such a lovely experience that I am booking again!! A great place to both relax and take advantage of the university social experience.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Really good and great location.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
A great accommodation for students with all the accessories like study space, game area, movie room
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
I have only good words to say about my time staying at Onyx, especially about the reception team. They are amazing & helpful, they will always make sure that your stay at Onyx is the best it could possibly be! Also, shoutout to Elena for her enthusiasm helping me with various matters, she was always ready to help!
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Great accom. Lovely staff. Good gym and views
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
I’ve been at Onyx for two years and each year has been great.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Excellent and amazing set of people.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Onyx is a great place to stay , local and next to central too!
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Its been great the staff and everything in this year, would definitely recommend, thank you!
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
It was nice. Sindija was really nice. Nice reception. Amazing staff. Nice parking.
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
I have had a good experience. The staff is nice, Sindija, Madija, Michael especially!
Thank you very much for your review, the team here really appreciates it and we’re glad you enjoyed your time with us~ Regards, Fresh
Frankly Onyx is an awful place to live and I wouldn't recommend it to anyone. The staff are so rude and the building itself isn't anything to scream or shout about, despite it being almost brand new. There are never enough hoovers and the post situation here is laughable at best. You couldn't pay me to live here again, even though it's in a really convenient location. I heard that before this year the management team here was replaced but it seems that whoever hired the new staff isn't very good at their job. And the worst part? The staff actually pride themselves on how well (they think) they do, it's a joke.
We're very sorry you didn't enjoy your time with us, we will take your comments under review and please email us at onyx@thisisfresh.com as we'd like to address these personally with you~ Regards Fresh
Probably the worst accommodation I’ve stayed at from the poor staff to the poor management it’s a place which wasn’t safe to start with was promised money back didn’t get that back was promised a safe a place had multiple issues with the building during the lockdown had left my room during lockdown came back a couple months later to a empty room and onyx telling me they’ve removed my items from my room and still haven’t explained why a complete breach of contract don’t go to this place it really isn’t worth the money or stress!
I’ve had THE WORSE experience in onyx. I wouldn’t even recommend it to my worst enemy. I’ve made several complaints about not having windows and maintenance not coming to fix my AC for over two weeks while my room was boiling and still nothing. If you’re expecting to get a refund, Don’t. Don’t waste your time or money in this place at all. No one has even gotten back to me about my complaints. I’m not sure about the current management but the management team when we first moved in we’re atrocious, they had no clue what they were doing!😡😡
Onyx Accommodation. The toilet is always clogged up and never flushing right. Same as the bathroom. Asides this, every other stuff here is good to go. Thanks.
The worst accommodation I have ever lived in. The building was unfinished when I moved in and is still not complete. The first term was all about fire alarms, floods and constant construction noise. In the second term, you could only use your room and your kitchen. I usually wait for 48 hours to get replies to my emails. When it is about nobody wearing masks or keeping a 2m distance - nobody cares. But if you want to go to the gym with someone from another flat - you can't do it. To summarise, this accommodation is overpriced, antisocial and simply not safe.
The location and the staff members here are, really, the only positive thing about Onyx. I suppose the feeling of "premium" and "luxury" is something positive as well - although with consistent noise from maintenance; and maintenance entering your flat every day, it slowly starts turning into a negative. Cleaning is alright, I suppose - although there's clear markings of paint on the floor, meaning the whole accommodation was rushed. Social spaces are okay but mostly closed due to COVID-19. The internet and the WiFi speeds drop out very often without notice. Oh, and sometimes they'll let you know that they're turning off water for "water works" literally 8 hours beforehand. I still have to pay the full price, despite the building not even being finished on move-in and consistent maintenance issues. Just go across the street.
We’ve had to collectively pay a lot of money for not being able to use any of the social spaces. We have asked for rent refunds/reductions but none have been given our. They have just been brushed under the carpet. On the brightside, the accom is nice but rooms are a bit on the small side. For 2021, it is somehow more expensive which doesn't make sense.
Although there have been multiple mishaps, Onyx still didn’t care to reduce or compensate in anyway. Onyx takes no interest in their residents mental health or health in general.
Personally, I believe the management at onyx is terrible. It’s not worth what you are paying for and there has been a lot of trouble with the building. you have limited heating, where as any other other accommodation you can usually control it. They try justify everything when they could easily sort it out. Other than that, the buildings pretty.
Do not live here it is a scam I do not feel safe in this building because of so many safety issues and the flooding has caused me to move out for my own piece of mind as it caused me to become mentally unstable and paranoid. DO NOT LIVE HERE!!! The pictures are very deceiving and it is very overpriced and there have been way too many issues here
The building and the social areas look beautiful. They staff are really nice and helpful. The price is alot to be honest
I would not recommend Onyx as the staff that be rude, especially the security staff. They told me a refund would occur and 3 months later it has not. There is always maintenance works and it is noisy, they built it too quick and there have been numerous issues.
Very small rooms, not worth £7,000+ a year. Most accommodations provide weekly/termly kitchen cleans, Onyx don’t. Also, don’t be fooled by photos shown of the kitchen. It looks better than it is, and we’re not even provided a kettle, toaster or vacuum but in the pictures you’re shown a lamp, rug, cutlery. Very misleading images and presentation of the place. Further to this, maintenance issues are dealt with well but any time you have any other issues, Onyx are very tight with what they give back to you. For example, I had a meeting with them about mould and poor finishings in my room, yet they didn’t even offer any monetary reimbursement despite the accommodation being a new build and therefore should be finished to the highest standards.
The effort to make Onyx liveable during Covid was pretty lacklustre. All of the social spaces were closed prior to Governmental Guidelines and also extended past them. Gyms opened up on the 13th of April. Currently, we are only allowed one household in the gym in which we have to book weeks in advance. Amazing potential for the social spaces however instead of trying to manage them by increasing sanitation, they just closed them. We paid for many services we did not receive.
Not the greatest experience this year
Flood. Fire. Flood. Depression. Bad experience. Not allowed to use social areas. Forced to pay full rent for facilities we couldn’t use
Horrible Place to stay Staff are rude The pics u see on the sites are fake they aren’t real. We literally have broken beds and paint splatters on the floor If you first year don’t stay here you feel left out of aston