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Most helpful review

I love living at Surrey House, the staff are so friendly and it's helped me make so many friends during my time at uni.

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By member1099742
On 8th February 24
verified Verified student
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South East London Hall Rankings


Creek Court #2
AXO New Cross #3
Quantum Court #4
McMillan Student Village #5
Raymont Hall #6
Chapter Westminster #7
Town Hall Camberwell #8
Ewen Henderson Court #9
Surrey House #10
McLaren House #11

*Minimum 10 reviews required to be ranked.


Most helpful review

I love living at Surrey House, the staff are so friendly and it's helped me make so many friends during my time at uni.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member1099742
On 8th February 24
verified Verified student
Read all reviews

Q&A


Q
Is it reaaly as bad as these reviews say?
By member1140913 On 31st July 19
Q
is this place a fu place to live
By member536760 On 26th March 19
Q

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Read Surrey House Reviews


Student Review: 3.3 /5
By member6100220 On 12th February 24 verified Verified student

It looks nice and is clean and staff are lovely however there have been multiple events where during the night fire alarms have gone off 4+ times and haven’t been able to be turned off. There’s also a fire alarm every Wednesday. If loud noises upset you don’t come here. We also didn’t have water for two weeks and we’re not offered any help for the first five days couldn’t flush toilets, shower, wash hands, drink etc. Only after we complained to the university were we given bottles of water and offered alternative showers but nothing was helped with the not having any plates cause they were all dirty so couldn’t eat or cook and toilets were unusable. Rooms are nice though, when they are working …

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Surrey House On 14th February 24
Student Review: 3.1 /5
By member13100210 On 12th February 24 verified Verified student

have had a wonderful experience with all staff bar one lady who mostly works days whom is slightly blunt. the maintenance man is a legend; so kind and on it. common areas suck and are run down, and amenities like the bins and laundry are not accessible friendly. also, curtains would be better than office blinds for privacy with the large windows but, the best accommodation i’ve been in and do recommend compared to others in the area.

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Surrey House On 14th February 24
Student Review: 3.4 /5
By member10100122 On 10th February 24 verified Verified student

There is the guy named David he is exceptional at what he does and is very accommodating when his help is needed and he’s got great banter lovely chap

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Surrey House On 14th February 24
Student Review: 2.7 /5
By member4100104 On 10th February 24 verified Verified student

Could improve accessibility, for example the common room does not have wheelchair access. The laundry room is down steep stairs and has no accessible route. The doors in corridors are all hard fast closing and leave no time before shutting on you which is also not great for access

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Surrey House On 14th February 24
Student Review: 3.7 /5
By member9100088 On 10th February 24 verified Verified student

Specific staff in this building make the place amazing, David is the nicest person you’ll ever meet. Also just wanted to say a huge thank you to Chilese for always listening and taking on board what students say

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Property management
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Surrey House On 14th February 24
Student Review: 4.4 /5
By member1199843 On 8th February 24 verified Verified student

Very good overall, love my room in new link, will be applying again for next year.

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Surrey House On 9th February 24
Student Review: 3.6 /5
By member899750 On 8th February 24 verified Verified student

Staff are amazing, especially david on reception always there for a good chat and makes sure everything is running smoothly. Can always have a good laugh with receptionists and they are willing to help with whatever you need.

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Surrey House On 9th February 24
Student Review: 4.9 /5
By member1099742 On 8th February 24 verified Verified student

I love living at Surrey House, the staff are so friendly and it's helped me make so many friends during my time at uni.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Surrey House On 9th February 24
Student Review: 1.7 /5
By member999520 On 7th February 24 verified Verified student

Do not waste your money on this accommodation. It is dirty, run down, and rat ridden - honestly unlivable conditions. I had to move out in the middle of term as they refused to tackle the rodent problem and tried to gaslight me into believing that there were no rats despite them scratching in the walls all hours of the day and night. This accommodation and its management are disgusting. Staff are also rude, they let themselves into flats without warning and male staff are inappropriate towards female students. Living here was a traumatising experience. CLV prey on young people who are unable to help themselves and force them to live in these unsanitary conditions.

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Reply from Surrey House On 8th February 24
Student Review: 2.7 /5
By member692301 On 10th October 23 verified Verified student

This accommodation was good for what i paid, it is the cheapest accommodation i have had since living in london. We had a shared bathroom so cleaning took place daily to an OK standard. I did not always feel safe in these halls as they did not take proper safety precautions on the front door. Management were not quick to fix issues such as mould.

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Reply from Surrey House On 12th October 23
Student Review: 4.6 /5
By member1164451 On 1st December 21 verified Verified student

window views here are really nice. has a study room and a common room. everyone goes there. everyone hangs out in smoking area just outside common room and everyone is v friendly. rooms in main building are massive even though its shared bathrooms. not worth paying for ensuite cause bathrooms are only shared with like 3 ppl. Surrey house don't provide toilet roll tho even though they said they would. most maintenence issues are resolved fast, though report them on the online system, not through reception cause the reception people are not good and most of them literally just watch youtube all the time. Every time u go down there theyre watching youtube and get arsey with you when you ask them to do something cause youre taking away from their pewdiepie vid. other than that place is great and would really reccomend.

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Student Review: 4.6 /5
By member1360998 On 17th July 21 verified Verified student

A lot of the negative reviews are around personal experiences, so I would like to give an unbiased review with a bit of my personal experience haha! I was in this accomodation in my first year of Goldsmiths, and I loved it! I got lucky with a good flat, but even if I didn't vibe with them, unlike many of the other Goldsmiths accomodations there is a massive social space where it's easy to mingle and make friends. The accomodation is less than five minutes walk from the campus, less than fifteen from a massive sainsburys, close to the station (new cross gate) and also only ten-ish minutes from the GP surgery and the other train station (new cross). The staff and security guards here are lovely- treat them with respect and they'll treat you with respect too (a lot of people came in drunk and acted like arses so I felt quite bad for them a lot of the time). The laundry is very convenient, but of course since it's student laundry it's expensive lol. Overall, great experience :)

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Student Review: 2.1 /5
By member554077 On 11th February 21 verified Verified student

The m*****f***ing fire alarm will drive you so insane, that dying in an actual fire quickly would be a better alternative to dying a bit inside slowly every day. If you like sleep, and not being tempted to rip the God damn alarms from the roof with the closest blunt object, then don't waste a penny on this place. Unfortunately, I didn't have much choice in the matter.

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Student Review: 2 /5
By member751786 On 25th October 20 verified Verified student

I'm paying around £200 p/w to live in surrey house annexe. There are rats and black mold in the kitchen, broken lights and mirrors. The fire alarms don't work properly and go off sporadically. All of this has been reported and nothing has been fixed it a month into living here.

Value for money
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Student Review: 3.9 /5
By member1246476 On 6th March 20 verified Verified student

It sucks that other reviewers had a bad time here, as I'm living here at the moment and really enjoying it! There's a character limit so I'll be brief lol. It's five minutes walk from uni, and many transport links, so you don't have to get up early for lectures, although there are a fair amount of emergency sirens every day as it's on a main road. The people on the front desk are really kind, and there's someone there all day if you need any help. Maintenance complaints are generally fixed within 48 hours. However, I'm in the Main House and there are issues with black mould in rooms on the corners, which management are slow to act on. It seems to be a structural issue. Walls are thin but people are usually considerate and I just put headphones in. The cleaners always do a great job. There's a common room and study space, and regular halls events. Only trouble I've had with the wifi is the odd bit of buffering. I chose this halls because it was the cheapest, but I'm happy that I did!

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Student Review: 2.1 /5
By member421582 On 2nd April 16 verified Verified student

If you love cold water, dirty water, thin walls, 1960s builds, poor security, lack of washing machines, single glazing, unreliable wifi, infestations, filthy kitchens and 24/7 noise then this is the place for you

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

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