2.01 / 5

2.01 / 5

BPP University Reviews

27 Reviews by Students
#138 out of 140 UK Universities

How do you rate BPP University?

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Most helpful review

Horrendous customer service. I placed an order 20 days ago and have not received it yet. Amazon would be much quicker

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By member820822
On 8th February 16

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BPP University?

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BPP University?

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Most helpful review

Horrendous customer service. I placed an order 20 days ago and have not received it yet. Amazon would be much quicker

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By member820822
On 8th February 16

Studying at BPP University


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0
Student Review: 1 /5
By On 14th November 17

Not helpful, don't care about their students, don't remind or update students about exams, but excellent reminder when they need to collect money from you.

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0
Student Review: 1 /5
By On 13th November 17

This univeristy is a joke. The staff there are so rude, unhelpful, and i have even been harrases by one of the administration staff and if you complain they would probably not accept it as always. Unfortunately most of the students are internationals and no one complains. Everytime you need help there is one available to help, they dont answer emails and basically no one cares because it is just a money making institution. My student experience at this university has been a nightmare, the amount of times i have been stressed because of the staff members that just wont help or give tou wrong information and then dont keep responsibility.

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0
Student Review: 5 /5
By On 9th November 17

Lovely university. Knowledgable staff and friendly atmosphere. Love it

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0
Student Review: 1 /5
By On 19th October 17

Only care about profit. Be aware of signing up to any course as you will immediately become liable for 50 % of tuition fees

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0
Student Review: 1 /5
By On 19th October 17

Only care about profit. Be aware of signing to any of their course you immediately become liable for 50% of fees.

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0
Student Review: 1 /5
By On 11th October 17

only profit oriented university and they do not care about students

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0
Student Review: 1 /5
By On 9th October 17

I had a very bad experience - teachers seemed fine, but the administration was always unhelpful and (as other reviewers have pointed out) to my mind they just want to grab your money. If I phoned up with a query no effort was made to answer it, I was just passed around from department to department having nothing to do with my questions. My online account was deactivated for several days without explanation (and when you are trying to fit study around a full time job this is a serious loss of time), before being restored several days later with different username and password and zero explanation as to why this changed. When I wanted to drop the GDL they did nothing with my email until I actively chased them. Billing still chased me insisting I pay the remainder of the first years fees with no interest in customer experience. If I do make time to do the GDL in the future I will not be returning to BPP. Buyer beware.

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0
Student Review: 1 /5
By On 9th October 17

I had a very bad experience - teachers seemed fine, but the administration was always unhelpful and (as other reviewers have pointed out) to my mind they just want to grab your money. If I phoned up with a query no effort was made to answer it, I was just passed around from department to department having nothing to do with my questions. My online account was deactivated for several days without explanation (and when you are trying to fit study around a full time job this is a serious loss of time), before being restored several days later with different username and password and zero explanation as to why this changed. When I wanted to drop the GDL they did nothing with my email until I actively chased them. Billing still chased me insisting I pay the remainder of the first years fees with no interest in customer experience. If I do make time to do the GDL in the future I will not be returning to BPP. Buyer beware.

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0
Student Review: 1 /5
By On 29th September 17

Made an enquiry for LPC, staff were not particularly helpful. I still made an application but the admission process made me feel very uncomfortable. Very money grabbing approach. I chose the University of Law, with a couple of friends, but the majority of my GDL friends chose BBP. None have training contracts....

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0
Student Review: 1 /5
By On 15th September 17

INEFFICIENT AND VERY POOR CUSTOMER SERVICE...Tend to put the responsibility on student's head. Applied and accepted for BPTC but very unhappy with the way they treat! Wondering if someone ever doing the quality check with the staff. Awfully admission staff have the very poor knowledge they tend to be known far less than a novice student.

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0
Student Review: 1 /5
By On 24th August 17

0 STARS. Absolutely awful company. The admin side is non-existent and you're very lucky to receive even an email without several errors in it, if you receive an email from them at all. They repeatedly messed up my course and the resources required for it, booked our 2 exams a mere week after the online lectures (which were themselves far below our expectations of 'teaching') even though we were recommended to revise for at least 2 hours per exam per day for 2-3 weeks, and then blamed the 'students laziness' for the entire class failing. Do not use this company they are only after your money

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1
Student Review: 1 /5
By On 10th July 17

As others have mentioned, the admin is SO appalling that you really couldn't make it up. Hardly anything scrapes through without fault. And as anyone studying such an intense law course will surely verify this adds enormous levels of stress and requires additional time which is incredibly short supply as it is. From registration through to lectures/tutorials and then exams the course has been riddled with admin errors. The contact channels ar just awful. There is rarely a telephone number and do not expect a quick reply (if at all) by email. Not helpful when there are inevitably urgent enquiries. After several attempts, someone finally answered but was rude, evasive, entirely unhelpful and the exam centre manager was bewildered and in disbelief. They have been contacted about this but they simply don't seem to care. I have not witnessed any improvements. Without any certainty I would have better grades if I'd chosen another law school and a lot less stress! Big regrets.

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1
Student Review: 1 /5
By On 5th June 17

INCOMPETENT AND LAZY CUSTOMER SERVICE...BLAMING STUDENTS FOR THEIR NEGLEGENCE!!!

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2
Student Review: 1 /5
By On 11th April 17

This is the WORST university anyone can attend. The administration is more than INCOMPETENT, they are rude; lazy; and lack any form of training in customer service. They are never correct on start dates and have a tendency to do everything else but accommodate paying students. I will suggest that this be the second to last university of choice for nay potential student unless you are interested in a professional course, resulting in little day-day interaction with the university employees. Please do not use any of their library facilities. Books are kept on shelves without labels, so good luck finding the text you're trying to reference. the library attendants are also clueless and rely on laptop requests to fulfill their day. Bathroom facilities are like a war zone and class rooms are small and cramped.

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1
Student Review: 2 /5
By On 4th December 16

The most useless university from an administrative point of view. From being given the wrong start date for my LPC, taking an age to respond to any emails, sending out my course materials with half the books missing, to finally sending me a letter two years after receiving my Masters Degree that I have run out of time and failed to complete the course. Hopeless. Aside from that the teaching was actually quite decent and I enjoyed my studies there, just beware of the admin side.

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1
Student Review: 1 /5
By On 11th October 16

One the worst customer service by admission team

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1
Student Review: 1 /5
By On 30th September 16

This has been a terrible experience as previously I have used 7city and never had any issues receiving their content. However, I thought I would try BPP and it was the biggest mistake. The service is horrendous as I have purchased and online course and have been unable to access any of the content online for the past 2 weeks. I have been communicating on a daily basis to request assistance and the internal structure is lacking in the communication department as they do not liaise with each other properly. It has been a pretty bad experience all round communicating with the teams. Perhaps, if online access and the package are received you will have no problems, but if you have to deal with them its no use.

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0
Student Review: 4 /5
By On 20th June 16

one of the most flexible and apparently the best university of law. im from pakistan partner center . studying law from here . i have a great experience of studying here its verry comfortable and we have a great support team of teachers at here roots ivy as well as in uk

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2
Student Review: 2 /5
By On 25th March 16

BPP has really bad and inefficient customer service but very quick in collecting fees. After payment, the customer service will not reply to your email even if the email needs their urgent attention. After a number to email sent to them, they take so long to reply and ask you to feedback asap for immediate action. However, after you feedback right away, they take so long to reply again. It has been almost 2 weeks and such simple thing still haven't been solved by the customer service. If you were guessing what is the urgent thing, well, it is the login details. They charged you the fees, payment made...no login details or instructions given to you for your online class that you booked. No invoice issued to you too. Such a bad bad customer service! If I have not made any payment yet, I will cancel all booking. Anyway, I decided to crossed out BPP in my future options. ewww

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3
Student Review: 2 /5
By On 8th February 16

Horrendous customer service. I placed an order 20 days ago and have not received it yet. Amazon would be much quicker

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-1
Student Review: 4 /5
By On 11th July 15

It is really going well and effective, properly facilitate students.

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0
Student Review: 5 /5
By On 11th July 15

"BPP University's aims are to promote excellence in professional education by being forward-thinking, progressive and innovative, to bridge the gap between education and professional practice, to inspire and challenge tomorrow's business and professional people in a supportive learning environment." Friendly Staff, Industry experienced teacher, Modern class room, Award winning study materials, Free hot drinks on campus......... the list will go on. I would recommend BPP if you are interested to study Law or Business.

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0
Student Review: 5 /5
By On 10th July 15

I enjoy studying there very much. The facilities and opportunities are brilliant and the staff are very friendly.

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1
Student Review: 4 /5
By On 21st April 15

Careerwise, BPP is so useful as there are many pro bono opportunities, they also have lots of booklets and leaflets with help finding a training contract and such. We also get FREE books, such a score as books for university are so expensive. However, the societies and student union isn't very good, the university isn't sociable at all. So if you are looking for a university that would be really good for your career, this is the place to be. It may not be a good university for social reasons, but everyone is cool and it's easy to get along with everyone.

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