Chapter Islington Reviews

I live in Chapter Islington for almost a year, this is a perfect place that I recommend those who will study in London live here! The traffic is so convenient, you can take buses or underground by walking only one to four minutes. There are four stores near by, so it’s easy for you to buy stuff. Every month, the reception hosts different activities like welcome party, hotpot party, Holloway party and so on to let us enjoy the time here and help us make friends! Every time when you face trouble in this accommodation, the staff always try their best to help you and ensure your feeling living here. Chapter Islington has a gym, a theater and study room. It is really a great place for you to enjoy your time in London!

I regret booking this place. The hall is overpriced but it's fine and tbh I didn't have issues with the place itself. The problems started with this pandemic when I left Chapter in March. Tried to get out of the contract because I went back to my country. This company is charging me more than one month of rent as an "additional fee" just to terminate the contract. Taking into account that we all had to stop our studies (which we paid a considerable amount for) because of this situation, are anxiously quarantining and are waiting for an economic crisis to come, the company's action is no different from that of Domino's or Starbucks. Taking advantage of this situation is a selfish act. I wish they were more empathetic with people and their situations.

Covid-19: No. They trashed all opinions I had of them.

If I could go back in time I would have never booked Chapter Islington. The hallways constantly smell, the windows are never cleaned. Maintenance is minimal. Although the management prides to be “supportive”, none of our concerns are being addressed. They stopped responding to my emails after I booked. Laundry is a disaster and extremely disgusting. Water started leaking in my friend's room so he had to find another place to stay mid-semester. In general, this is the worst student accommodation experience I have ever had... I would strongly urge you to find a different place to stay. You could find much cheaper and much better places to stay.

Amazing staff and good customer

Very good staff and amazing customer service

Absolute s*** Pathetic management No social scene No water and heating

awesome location, very kind staff

Horrible experience! Never rent at this place! Management is useless, its dirty and overpriced for what you get. Do not go here.

I cannot at all recommend this student accommodation. When I first booked it I thought it looked quite nice, modern and pleasing. As I am highly allergic to domestic dust, for me it was of the highest importance to have a floor that is very easy to clean i.e. to have one of the rooms with laminate (so a PLUS room). When I booked my room online I am pretty sure I booked a PLUS room. To be 100% sure, I even wrote an email to the Chapter Team to ask about it again and they confirmed that indeed I booked a PLUS one. When I arrived things started to get worse and worse. My room was not a PLUS room but rather an old one with a carpet that had terrible stains on it. When I asked for a new one (i.e. the one I actually booked in the first place), they said I never asked for a PLUS one and that even though their colleague confirmed my room I have to stay in the dirty one. Things were getting worse over time. I asked for my room to be cleaned as it really was in a terrible condition. No one ever

Terrible experience! I booked a room in Chapter Islington in order to stay in August. I made all the payments and I signed the Terms and Conditions; I also sent an e-mail more than 24 hours before my arrival notifying the exact time I will be there for the check-in. When I arrived no one had prepared my room. I had no room key until the following day and I did not had any bed linen nor toilet papel, towels or facilities at all. I had to sleep on the mattress with no blankets, sheets or anything on and the room, not even similar to the pictures on internet, was completely empty and cold. It was not until the next day when I was warned that the bed clothing was not supposed to be included with the room, this information was not given to me at any time during the process of booking the room and it was never mentioned on the Terms and Conditions document I signed. After this I sent a Formal Claim and I had to wait nearly a month to receive the answer that they couldn't do anything for me.

You wont get any sleep because of the constant noise level, and the management won’t do anything about it even upon numerous request. They dont care about your health or living standards. You won’t be able to concentrate in lesson due to poor sleep.

Wifi, hot water, and laundry machines stop working when you need them most. Staffs tried but they cannot possibly fix anything quickly. Prepare to take cold showers for a week, while the washing machines die every month. The terrible facilities make your uni life harder and can provide good preparation to a killing mood.