|William Goodenough House & London House||#1|
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|St Pancras Way||#9|
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Read Chapter Islington Reviews
I cannot at all recommend this student accommodation. When I first booked it I thought it looked quite nice, modern and pleasing. As I am highly allergic to domestic dust, for me it was of the highest importance to have a floor that is very easy to clean i.e. to have one of the rooms with laminate (so a PLUS room). When I booked my room online I am pretty sure I booked a PLUS room. To be 100% sure, I even wrote an email to the Chapter Team to ask about it again and they confirmed that indeed I booked a PLUS one. When I arrived things started to get worse and worse. My room was not a PLUS room but rather an old one with a carpet that had terrible stains on it. When I asked for a new one (i.e. the one I actually booked in the first place), they said I never asked for a PLUS one and that even though their colleague confirmed my room I have to stay in the dirty one. Things were getting worse over time. I asked for my room to be cleaned as it really was in a terrible condition. No one ever
Terrible experience! I booked a room in Chapter Islington in order to stay in August. I made all the payments and I signed the Terms and Conditions; I also sent an e-mail more than 24 hours before my arrival notifying the exact time I will be there for the check-in. When I arrived no one had prepared my room. I had no room key until the following day and I did not had any bed linen nor toilet papel, towels or facilities at all. I had to sleep on the mattress with no blankets, sheets or anything on and the room, not even similar to the pictures on internet, was completely empty and cold. It was not until the next day when I was warned that the bed clothing was not supposed to be included with the room, this information was not given to me at any time during the process of booking the room and it was never mentioned on the Terms and Conditions document I signed. After this I sent a Formal Claim and I had to wait nearly a month to receive the answer that they couldn't do anything for me.
You wont get any sleep because of the constant noise level, and the management won’t do anything about it even upon numerous request. They dont care about your health or living standards. You won’t be able to concentrate in lesson due to poor sleep.
Wifi, hot water, and laundry machines stop working when you need them most. Staffs tried but they cannot possibly fix anything quickly. Prepare to take cold showers for a week, while the washing machines die every month. The terrible facilities make your uni life harder and can provide good preparation to a killing mood.