2.69 / 5

Chapter Islington Reviews

11 Reviews by Students

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Most helpful review

Wifi, hot water, and laundry machines stop working when you need them most. Staffs tried but they cannot possibly fix anything quickly. Prepare to take cold showers for a week, while the washing machines die every month. The terrible facilities make your uni life harder and can provide good preparation to a killing mood.

Value for money
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Property management
Cleaning
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Internet / Wifi
By member1231828
On 31st May 18

Billingsgate Hall Rankings


Ramsay Hall #1
St Pancras Way #2
Ifor Evans Hall #3
Chapter Islington #4
William Goodenough House & London House #5
Bernard Johnson House #6
Schafer House #7
iQ Hoxton #8
Arbour House #9
New Hall #10

All Student Accommodation in Billingsgate


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Most helpful review

Wifi, hot water, and laundry machines stop working when you need them most. Staffs tried but they cannot possibly fix anything quickly. Prepare to take cold showers for a week, while the washing machines die every month. The terrible facilities make your uni life harder and can provide good preparation to a killing mood.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member1231828
On 31st May 18

Chapter Islington Information

Telephone0207 607 9410
PostcodeN7 9AW
Price from £285.00 per week (subject to availability)
FeaturesArt studio, Study spaces, Gym, Laundry services, Cinema, Karaoke & games room, TV area, Social spaces, Courtyard, 24/7 on site team & security, Access to all Chapter locations
Top tipChapter Islington is located in Zone 2’s vibrant North London. Surrounded by tree-lined streets, parks and garden squares, the area offers a quieter side to London but is only minutes from the city centre for a wide range of universities


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Read Chapter Islington Reviews


0
Student Review: 3 /5
By On 29th April 20

I regret booking this place. The hall is overpriced but it's fine and tbh I didn't have issues with the place itself. The problems started with this pandemic when I left Chapter in March. Tried to get out of the contract because I went back to my country. This company is charging me more than one month of rent as an "additional fee" just to terminate the contract. Taking into account that we all had to stop our studies (which we paid a considerable amount for) because of this situation, are anxiously quarantining and are waiting for an economic crisis to come, the company's action is no different from that of Domino's or Starbucks. Taking advantage of this situation is a selfish act. I wish they were more empathetic with people and their situations.

Covid-19: No. They trashed all opinions I had of them.

Value for money
Location
Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Chapter Islington
On 1st May 20

Hello, thank you for taking the time to leave a review. We’re very sorry to hear that you have been left dissatisfied with the tenancy agreement options we provided in light of the pandemic.

The situation is unprecedented, and our residents all have a unique set of circumstances. We have tried to strike the right balance by providing three solutions that benefit the majority of residents in line with the lockdown measures, guidance from prominent industry bodies and the student accommodation sector’s response.

We would be happy to talk this through with you in more detail. If that would be helpful, please could you email us at feedback@chapter-living.com with your contact information?


0
Student Review: 2 /5
By On 12th February 20

If I could go back in time I would have never booked Chapter Islington. The hallways constantly smell, the windows are never cleaned. Maintenance is minimal. Although the management prides to be “supportive”, none of our concerns are being addressed. They stopped responding to my emails after I booked. Laundry is a disaster and extremely disgusting. Water started leaking in my friend's room so he had to find another place to stay mid-semester. In general, this is the worst student accommodation experience I have ever had... I would strongly urge you to find a different place to stay. You could find much cheaper and much better places to stay.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Chapter Islington
On 19th February 20

Hello, thank you for taking the time to leave a review and we’re very sorry to see it’s only 2 stars. We take your comments very seriously and would like to look into this further. Please could you email feedback@chapter-living.com with some more information so we can raise this with the Chapter Islington management team?


0
Student Review: 5 /5
By On 31st August 19

Amazing staff and good customer

Value for money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 31st August 19

Very good staff and amazing customer service

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 1 /5
By On 1st February 19

Absolute s*** Pathetic management No social scene No water and heating

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Property management
Cleaning
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 7th November 18

awesome location, very kind staff

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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 1 /5
By On 22nd October 18

Horrible experience! Never rent at this place! Management is useless, its dirty and overpriced for what you get. Do not go here.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 1 /5
By On 22nd October 18

I cannot at all recommend this student accommodation. When I first booked it I thought it looked quite nice, modern and pleasing. As I am highly allergic to domestic dust, for me it was of the highest importance to have a floor that is very easy to clean i.e. to have one of the rooms with laminate (so a PLUS room). When I booked my room online I am pretty sure I booked a PLUS room. To be 100% sure, I even wrote an email to the Chapter Team to ask about it again and they confirmed that indeed I booked a PLUS one. When I arrived things started to get worse and worse. My room was not a PLUS room but rather an old one with a carpet that had terrible stains on it. When I asked for a new one (i.e. the one I actually booked in the first place), they said I never asked for a PLUS one and that even though their colleague confirmed my room I have to stay in the dirty one. Things were getting worse over time. I asked for my room to be cleaned as it really was in a terrible condition. No one ever

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 2 /5
By On 13th September 18

Terrible experience! I booked a room in Chapter Islington in order to stay in August. I made all the payments and I signed the Terms and Conditions; I also sent an e-mail more than 24 hours before my arrival notifying the exact time I will be there for the check-in. When I arrived no one had prepared my room. I had no room key until the following day and I did not had any bed linen nor toilet papel, towels or facilities at all. I had to sleep on the mattress with no blankets, sheets or anything on and the room, not even similar to the pictures on internet, was completely empty and cold. It was not until the next day when I was warned that the bed clothing was not supposed to be included with the room, this information was not given to me at any time during the process of booking the room and it was never mentioned on the Terms and Conditions document I signed. After this I sent a Formal Claim and I had to wait nearly a month to receive the answer that they couldn't do anything for me.

Value for money
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Property management
Cleaning
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 2 /5
By On 22nd June 18

You wont get any sleep because of the constant noise level, and the management won’t do anything about it even upon numerous request. They dont care about your health or living standards. You won’t be able to concentrate in lesson due to poor sleep.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

1
Student Review: 2 /5
By On 31st May 18

Wifi, hot water, and laundry machines stop working when you need them most. Staffs tried but they cannot possibly fix anything quickly. Prepare to take cold showers for a week, while the washing machines die every month. The terrible facilities make your uni life harder and can provide good preparation to a killing mood.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

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