2.75 / 5

Verde, Newcastle Reviews

11 Reviews by Students

How do you rate Verde, Newcastle?

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Most helpful review

Value for money is bad and not particularly fussed about student satisfaction. After signing contracts and it being too late to pull out easily, we found out the building breached safety hazards, and the cladding was going to be removed. We were offered no compensation whatsoever for persistent disruption of building work which went on for 5 months, longer than they said it would. It went on throughout exams, affecting grades. Additionally, some of us had to have our blind shut all day due to builders being on the scaffolding outside out rooms.

Value for Money
Location
Hall management
Cleaning
Common room / Social spaces
Social experience
Internet / Wifi
By member631806
On 30th May 18

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Most helpful review

Value for money is bad and not particularly fussed about student satisfaction. After signing contracts and it being too late to pull out easily, we found out the building breached safety hazards, and the cladding was going to be removed. We were offered no compensation whatsoever for persistent disruption of building work which went on for 5 months, longer than they said it would. It went on throughout exams, affecting grades. Additionally, some of us had to have our blind shut all day due to builders being on the scaffolding outside out rooms.

Value for Money
Location
Hall management
Cleaning
Common room / Social spaces
Social experience
Internet / Wifi
By member631806
On 30th May 18

Verde, Newcastle Information

Telephone0191 261 9337
PostcodeNE4 5TH
Price from£90.00 per week (subject to availability)
FeaturesGames room, gym, cinema room and superfast Wifi
Top tipYou can book a shared apartment with friends

www.downingstudents.com


Q&A


Q
I have paid the deposit for a room for my son...I’m just hoping the reviews are not what the majority have experienced...and that you have taken onboard what has been said...I would like to know if you take the 1st rent automatically or do we physically have to call and pay?
By member433340 On 5th August 18
Q

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Read Verde, Newcastle Reviews


1
Student Review: 2 /5
By On 30th May 18

Value for money is bad and not particularly fussed about student satisfaction. After signing contracts and it being too late to pull out easily, we found out the building breached safety hazards, and the cladding was going to be removed. We were offered no compensation whatsoever for persistent disruption of building work which went on for 5 months, longer than they said it would. It went on throughout exams, affecting grades. Additionally, some of us had to have our blind shut all day due to builders being on the scaffolding outside out rooms.

Value for Money
Location
Hall management
Cleaning
Common room / Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Verde, Newcastle
On 5th September 18

Hi, thank you for your review we’re very sorry you feel this way.

Following the release of the Government's definitive cladding system fire test results in August last year, Downing secured Building Control approval to replace some cladding panels at our Verde Student Accommodation in Newcastle to ensure the safety of the building and our residents. The work was limited to the external courtyard of the estate and was straightforward, with the existing panels clipped off and new panels clipped on in place.

Works were swiftly and responsibly delivered under close consultation with local authorities. The project commenced on November 2017 and completed April 2018. There was no impact at all on the rooms or the inside of the building, and the disruption was minimal, with any noisy works commencing each day after 10am. There was no disruption to wi-fi or any key services and Downing Students communicated continual updates to residents throughout the process on the progress of the upgrade.

Student experience is at the heart of our organisation’s ethos and operational objectives and we are deeply committed to ensuring students are safe, comfortable and secure in their accommodation. In order to ensure we continually deliver on student experience, we closely monitor our residents’ feedback with a number of anonymous surveys throughout the year. The feedback from our residents living at Verde has been extremely positive throughout the year, indeed our student satisfaction score was 86 per cent following a recent end of year survey – demonstrating a high level of contentment.

We are aware that another provider, whose residents may have experienced considerable disruption during the cladding replacement process, is offering compensation. However, given the positive feedback from students and the minimal disturbance experienced during the works, Downing will not be offering compensation. We look forward to continuing to deliver a positive student experience, and we would like to thank all our residents for their patience as these essential upgrades have taken place.


1
Student Review: 2 /5
By On 24th January 18

Poor management. Doesn't know how to deal properly with complaints, not very helpful staffs.

Value for Money
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Hall management
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from Verde, Newcastle
On 25th January 18

Thank you for your feedback we take onboard all comments from our residents. We would like to help you with your complaint, please email details to info@downingstudents.com where a member of the team will get back to you. 


1
Student Review: 2 /5
By On 24th October 17

Internet is terrible, cuts off constantly, staff are rude

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Hall management
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

1
Student Review: 4 /5
By On 8th July 17

Daughter loved it but she moved out 4 and a half weeks ago but complete silence regarding deposit. Disgraceful

Value for Money
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

1
Student Review: 3 /5
By On 4th April 17

Always too loud at nights, bad news if you want to sleep

Value for Money
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

1
Student Review: 2 /5
By On 4th April 17

Over priced. Rooms remind me somewhat of a hospital with the lighting. Security guards do minimal.

Value for Money
Location
Hall management
Cleaning
Common room / Social spaces
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 3rd April 17

Modern, very nice to live in and has its own free mini gym

Value for Money
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Hall management
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Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

1
Student Review: 1 /5
By On 15th March 17

Poor staff and inconsiderate neighbours

Value for Money
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Hall management
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 15th March 17

Good accommodation, well managed

Value for Money
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 14th March 17

Fantastic a bit pricey but well worth the money

Value for Money
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Hall management
Cleaning
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All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

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