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1. There is always something broken in the hall, e.g. elevators (sometimes only 1 out of 5 works), etc. The maintenance takes at least a month to fix it. 2. The receptionists are insufferably rude, and I am not talking about people who are done with life/just impatient in general. They yell at you, interrupt you when you are speaking, dismiss your problems and victim-blame you, treat you like you don’t understand English. They are for some reason so entitled to treat you like scum, it’s hard to believe you paid them. Even my friends who only visited a few times are extremely uncomfortable with their rudeness. Sometimes you are so shocked that you left the reception without being humiliated. 3. They abuse our rights with other ridiculous reasons and blame us. One time they confiscated our kitchen tools with no prior notice and left. We were not able to cook that night, and the staff at night shift were not helpful at all. Therefore my advice is: avoid this place like a plague.
The accommodation is the worst I have lived in London. Staff (excluding security staff/cleaners) are rude and have little investment in resident wellbeing or experience. If you choose to live here you will be consistently bothered by them and treated with suspicion. HGH is an old building, the condition of toilets and showers are very poor. Although staff make an effort to keep spaces clean they are unable to be fully effective. The showers are dangerous, they have timed lights which will leave you in complete darkness while in them and the sensors are hard to trigger again. Kitchens are often unclean with decomposing food left in fridges. The rubbish/waste from resident is often piled outside of the rubbish room and there has been issues with vermin in the accommodation in the last 6 months. Internet is wifi only and is extremely poor at times, though this is a new system and therefore may improve. For the expense of this accommodation there are plenty of better alternatives.
HGH staff can be very abusive to residents. They abuse residents in the name of Health and Safety. They go to your room and remove things with the excuse that is for H&S reason. You can complain at Viridian Houses Head Office. Ask for a complain form at reception. They must give it to you.