4.56 / 5

The Heights Reviews

22 Reviews by Students

How do you rate The Heights?

credit: tbc
Most helpful review

My stay at the heights was wonderful and the staff there are so friendly and ready to help with anything you could need at a moments notice, Matt is brilliant at explaining things and handling situations professionally with a friendly attitude so that you don’t feel intimidated or like a nuisance, Sam is really helpful and friendly and helped to make my stay better, all the staff are wonderful to talk to and the social events bring so many people together and help you to meet other people and make friends, the quality of caring from the staff and the effort they put in personally to make the Heights a nice place to live is recognised and appreciated by so many people, thank you and see you again in September :)

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
By AmeMcQ
On 17th June 19

StudentCrowd Hall Rankings


The Old Fire Station #1
The Heights #2
William Murdoch #3
Mary Sturge #4
James Watt #5
Harriet Martineau #6
Lakeside #7
Canalside #8
Bagot Street, Birmingham #9
Selly Oak Court #10

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Most helpful review

My stay at the heights was wonderful and the staff there are so friendly and ready to help with anything you could need at a moments notice, Matt is brilliant at explaining things and handling situations professionally with a friendly attitude so that you don’t feel intimidated or like a nuisance, Sam is really helpful and friendly and helped to make my stay better, all the staff are wonderful to talk to and the social events bring so many people together and help you to meet other people and make friends, the quality of caring from the staff and the effort they put in personally to make the Heights a nice place to live is recognised and appreciated by so many people, thank you and see you again in September :)

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
By AmeMcQ
On 17th June 19

The Heights Information

Telephone0121 359 7382
PostcodeB4 7DR
Price from£147.00 per week (subject to availability)
FeaturesFully Furnished, Electricity, Courtesy Officer (Night Patrol)
Top tipBrand new social spaces opened this year


Q&A


Q
I loved my stay at the heights, so many things changed for the better and I loved the reception staff. Sam was always laughing and smiling when I saw her, she always stopped to speak to me even when she looked busy and I will always remember her kind nature
By member840403 On 14th July 19
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Read The Heights Reviews


0
Student Review: 4 /5
By On 15th July 19

Really friendly staff. Only here for summer nice size room and bathroom. Kitchen was a mess but staff quick to address it. Overall lovely and would reccomend

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 14th July 19

i put this as a question sorry.. I loved my stay at the heights, so many things changed for the better and I loved the reception staff. Sam was always laughing and smiling when I saw her, she always stopped to speak to me even when she looked busy and I will always remember her kind nature

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 12th July 19

My time at the Heights was amazing, the events as well as the hospitality was without a doubt the most welcoming, the lady behind reception (Hope) was always up for a chat and went above and beyond for me when I was having trouble with a maintenance issuer she made sure it was dealt with promptly, I would definitely recommend this place to say!

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 11th July 19

Really helpful and nice Very understanding and caring They have the students best interests at heart Speak to them about issues and they do their best to try and solve it Staying again for the next academic year

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 24th June 19

Really nice accommodation to stay in, staff are really friendly and the social events are amazing. I cannot thank everyone enough for the support provided to me. Sam especially has helped me through some hard times whilst I have been at uni, she has sat down and spoken to me when I was having problems and it really helped. If you stay at the heights you will be well looked after because the staff care about the residents and I honestly cannot thank them enough.

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 23rd June 19

Really sad to leave the heights I really enjoyed my stay. The accommodation is good for money and the staff are really nice. I always enjoyed the social events, bingo used to be funny when Sam did them

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 19th June 19

Maintenance are great as long as you go straight to them, sometimes the process of relating information from reception to maintenance either takes a long time or just doesn’t happen at all. Staff are friendly and always on hand to help. Internet can be really bad at times and will just stop working (especially around 2am).

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 3 /5
By On 19th June 19

The showers have no fan so mould builds up unless you clean the whole bathroom everyday. The walls are extremely thin so you can hear everything that’s going on. The “security” doors very rarely worked and you could just walk right in without any one knowing. If you get a room facing into the courtyards you will get very little sunlight if any. The staff were friendly and the maintenance team did seem to fix things after a while.

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 19th June 19

Overall the place is amazing and the studio’s are the best value for money out of all the student accommodations in the city centre. You won’t find a nicer studio with a full size fridge/freezer, proper kitchen, bathroom etc. The location is perfect and everything was great. The only issues I had were a missing parcel and also a reoccurring issue where maintenance staff kept entering my room without knocking because they weren’t clear that it was a studio. It was a huge problem and I complained so many times but nothing was done and it kept happening. It was horrible because it was a complete invasion of my privacy and a few times I was getting ready to get in the shower when staff would just enter my room. Be aware of that when booking a studio. Also the prices go up every year which I don’t think is very fair considering how expensive it already is.

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

1
Student Review: 5 /5
By On 17th June 19

My stay at the heights was wonderful and the staff there are so friendly and ready to help with anything you could need at a moments notice, Matt is brilliant at explaining things and handling situations professionally with a friendly attitude so that you don’t feel intimidated or like a nuisance, Sam is really helpful and friendly and helped to make my stay better, all the staff are wonderful to talk to and the social events bring so many people together and help you to meet other people and make friends, the quality of caring from the staff and the effort they put in personally to make the Heights a nice place to live is recognised and appreciated by so many people, thank you and see you again in September :)

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 5th June 19

I cant praise how much value for money this accommodation is, it is in a good location as it located right across from Aston University and a 10 minute walk from Birmingham City University. Also it is a 10 minute walk from the city centre and close to an Aldi. The staff are also very friendly and always there to help. The common room is also very nice and is a good place to meet people and hang around with your friends.

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st June 19

The staff are wonderfully friendly and kind. Always happy to help out and have a smile on their face.

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st June 19

My name is Aliyah and I have been at the heights since September 2018. I really enjoyed my time at the heights, the rooms are very cosy. The events have been really fun and all free of charge. The reception staff are absolutely amazing and I would like to just say that sam is very friendly and always tries to help me. Sam is the best! I see her everyday on reception and she always smiles and says hello to me. She's a very hard worker, if you have a problem find sam and she will help you, sam is a great member of the team and student roost are lucky to have her! Sam has helped improve my English, if you are international student speak to sam she will show you good English. Sam I will miss you!!!! :(

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st June 19

Fantastic Staff. Easy living. Top notch service.

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st June 19

The Heights staff are the best, I cut my finger really bad and I was really scared but Sam really looked after me and reassured me. Sam has always gone out of her way to help me from first aid to complaints and I will always appreciate her support. Thank you so much Sam you are the best and I will miss The Heights! x

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 31st May 19

The staff at the heights are outstanding. From helping me find my ideal room, dealing with all my inquiries and difficulties. Especially Sam and Matthew who have gone the extra mile for me during my time there. Truly grateful!

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 24th April 19

Staff are always happy to go above and beyond for students. A wide variety of events are held at the social space every week, as well as offering a free gym. Rooms are nice, clean and spacious.

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 23rd April 19

The Heights is great for the events put on and the social spaces and activities available. The management is very good and it’s clear the residents are looked out for. The gym is a great bonus as well as the pool table and study space.

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 16th April 19

great place to stay, the staff and management are always gong above and beyond for us, the events they hold are also a great way to get to know everyone, i love the bingo especially! the gym is great also as it is free for us to used and 24hrs which is ideal, i would highly recommend

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 7th March 19

Alot of students are in the same boat asking if halls are worth the extra money to live in.. I had the oppertunity to live in a house and save some money or live back at the heights again. Next year is my 3rd year with the heights. They exeed my expections more and more as time gos on. All the staff are great, and are always happy to help where they can. There is alot of freebies and free events that encourage people to mix and socialise. Whenever something is broken it gets fixed really quickly. And the cleaners really do a great job in the kitchens. I definatly think its worth the bit of extra money because it is so close and conveniant to uni (bcu & aston). The staff are not afriad to be friendly and down to earth, i love that i have built a connection with them and i will always speak highly of the heights. Thank you for a happy home!

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 2 /5
By On 6th June 17

Really disappointed with the accommodation, overpriced for damp rooms rodents in kitchens, constant maintenence issues, no security with doors and rude staff. However the accommodation had recently changed ownership and is now run by derwent students and things seem tof have improved through my last couple of weeks here

Value for money
Location
Hall management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Heights
On 28th January 19

Dear student,

Thank you for your review. It is very constructive and certainly allows us to focus on areas of improvemnt. We are delighted to announce that we are now Student Roost and moved away form both Unite and Derwent Students. We are a very exciting brand new copmany that has invested healily in The Heights. In the summer of 2018 we spent a lot of time and money on a brand new social space, reception and fitness studio/gym. Into this space we have introduced free to play pool, football table and a playstation with a selction of games and many board games. We have a mixture of great social and study spaces, both allowing you to study with friends or relax and hang out. We have introduced a three man maintenace team that will fix all maintenace issues on the same day. The friendly 24 hour security are all new to Student Roost and have certainly helped with out desired 24 hour consistent service. 

I appriciate the time you took to write a review, its always great to receive feedback. We know you have now moved onto pastures new but if you are ever in Birmingham please feel free to pop in and say hello. 

Many Thanks,

Property Manager

Matthew Hannah

Student Roost


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