4.37 / 5

The Heights, Birmingham Reviews

75 Reviews by Students

How do you rate The Heights, Birmingham?

credit: tbc
Most helpful review

The Heights is great for the events put on and the social spaces and activities available. The management is very good and it’s clear the residents are looked out for. The gym is a great bonus as well as the pool table and study space.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member837261
On 23rd April 19

Birmingham Hall Rankings


88 Bromsgrove House #1
The Old Fire Station, Birmingham #2
The Heights, Birmingham #3
William Murdoch #4
James Watt #5
Lakeside #6
Mary Sturge #7
Curzon Gateway #8
The Maltings #9
Oscott Gardens #10

All Student Accommodation in Birmingham


Join StudentCrowd, Like us on Facebook


Most helpful review

The Heights is great for the events put on and the social spaces and activities available. The management is very good and it’s clear the residents are looked out for. The gym is a great bonus as well as the pool table and study space.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
By member837261
On 23rd April 19

The Heights, Birmingham Information

Telephone0121 359 7382
PostcodeB4 7DR
Price from £145.00 per week (subject to availability)
FeaturesClose to all of Birmingham's universities, study room, garden and BBQ, yoga classes & communal space.
Top tipJanuary lets available. No deposits required. No deposit to pay. With Student Roost's Booking Promise, you will be released from your 2020/21 tenancy agreement if you are no longer able to attend university. See their booking promise on their website for more details


Q&A


Q
Having trouble getting parcels through to student living in the heights - is this a common problem?
By member1344997 On 26th January 20
Reply from The Heights, Birmingham
On 27th January 20

Dear Customer,

 

Thank you for your question, we are really sorry to hear you are having issues with your parcels!

 

Please could you come and see us in the reception so we can assist you with this matter?

 

Kind Regards,

The Heights Team

Q
I loved my stay at the heights, so many things changed for the better and I loved the reception staff. Sam was always laughing and smiling when I saw her, she always stopped to speak to me even when she looked busy and I will always remember her kind nature
By member840403 On 14th July 19
Reply from The Heights, Birmingham
On 31st July 19

Dear Customer,

Thank you so much for writing this review, we appreciate the feedback very much!

 

Kindest Regards,

The Heights Team

Q

Ask a new question about The Heights, Birmingham

Step 1 of 2
Let us know who's asking...
Step 2 of 2
* We'll create your StudentCrowd account and email you when we have responses to your question.


Already a member?
Click here to login and finish submitting your question.
Login to your account
Step 2 of 2


Don't have an account?
Click here to create one!
Thanks! Your question has been received.
We'll contact you via email to let you know when your question receives replies.

Read The Heights, Birmingham Reviews


0
Student Review: 4 /5
By On 6th July 20

A very pleasant experience! I had a viewing with Sam and she couldn't have done more for me. She's clearly very enthusiatic about her work and made me feel at ease throughout the entire process. I had enquired about a Studio Silver Flat and the room was spotless. Sam showed me everything in the room and made sure nothing was missed. Having access to the communal areas and the gym is a definite positive that would persuade me to booking here.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 6th July 20

The booking process was smooth, informative & Sam was super helpful. Rooms look standard for Halls but the gym & communal areas are a definite bonus.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 1 /5
By On 2nd July 20

The whole place looks very cheap and ugly. although disappointed i tried to not be shallow. However, it got worse the harder you looked at things. My entire flat lost hot water for FIVE DAYS. 3 of them days being week days.Its dirty! i had to smother the entire bathroom in bleach when i moved in. Also the bathroom honestly looks like a cheap beige plastic caravan bathroom. Not to mention i had to endure my shower flooding and leaking onto m carpet because they didnt check the shower which i had to unclog myself.We had a broken oven for 6 months before it was replaced because it was extremeluy 'dangerous'The heater didnt work and i reported it for them to just say 'it works fine' when it really didnt lol. The windows were ridiculously airy and i could always feel a breeze was locked shut. The door to my block didnt lock for the first month.No security. So many grown men would follow through after people, on their own, clearly didnt live there. I have more info, feel free to email me

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 22nd June 20

Ms Hope Daniel has excellent customer service. She has been nothing but kind and helpful throughout our tenancy and we are forever grateful for her services. I am confident that you will be satisfied and at ease under her care. I will definitely recommend anyone who values great accommodation with very good amenities and facilities coupled with excellent customer service.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 19th June 20

Every single staff member is amazing... couldn’t fault them at all. All so helpful. Rooms perfect size and en-suite and pretty good sizes.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 2 /5
By On 18th June 20

If you want to see honest genuine reviews of Student Roost who manage The Heights then look at the reviews on TrustPilot. You will get a much more realistic view than reading the reviews on here - i don't believe all of these are genuine. In my experience the accommodation is over-priced, very poor value and dirty. As you will see from Trustpilot many people have had a poor experience dealing with Student Roost during Covid-19

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 2 /5
By On 18th June 20

If you want to see honest genuine reviews about what it's like to rent accommodation through Student Roost then I suggest you read the reviews on TRUSTPILOT. You will get a much more realistic picture. The accommodation is very expensive, very poor value for money and as you will see from the reviews many people have been treated very badly

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 3 /5
By On 11th June 20

The location is great. However, the customer service and the help received from Student Roost was horrible. They are condescending and unprofessional, and have absolutely no compassion or empathy whatsoever. My kitchen was uncleaned and disgustingly filthy for the first three weeks of my tenancy, even after I asked for it to be cleaned several times. I don't even think I received an apology, and no one seemed very concerned with it. They use a cheap key system that deactivates all the time, and I was locked out of my room and building countless times. During coronavirus, I missed their early discount deadline by six days because I was dealing with sick family members, and even though this was still six weeks before I would need to move out, I have been denied any discount at all on my fees. When I tried talking to the Assistant Manager, he called me 'my man' even after I asked him not to because it was disrespectful. Horrible

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 1 /5
By On 9th June 20

Very very expensive for what you get and not at all like the glossy photos. Was actually very upset having to leave my daughter at this accommodation. Room was filthy when she arrived, smelled really bad, furniture was dirty and shabby. Staff promised the room would be cleaned - kept her waiting for hours and she ended up doing it herself. Place also feels unsafe - the block is secure but there have many incidents in the road directly outside. Several where armed police have been involved at night. Definitely would not recommend.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 1 /5
By On 30th May 20

Absolutely shocking company and I have no idea how they were rated top. My room was filthy when I moved in and I had to clean it myself. There was mouldy food in the fridge and bin and it stank. Considering it cost thousands of pounds to live there, this is shocking. Not to mention the total scam of forcing student tenants to continue to pay during the Covid-19 situation. A quick look at reviews on trustpilot shows that I am not the only person who was treated this way.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 27th February 20

The staff are very friendly here and when I had had an event there was enough space for everyone and I had a great day would definitely recommend it for anyone looking Go here

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Heights, Birmingham
On 28th February 20

Dear Customer,

Thank you so much for your review! We are so pleased to hear you are enjoying our social events and we are really happy to hear you had a great day!

Thank you for attending our events!

 

Kindest Regards,

The Heights Team


0
Student Review: 4 /5
By On 27th February 20

Really enjoy my time at the heights the events are really fun and I like the Thursday PlayStation afternoons

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Heights, Birmingham
On 28th February 20

Dear Customer,

Thank you so much for your review! We are really happy to hear you that you are enjoying your time at The Heights.

We are also pleased to hear you are enjoying the events that we hold for our residents.

 

Thank you,

The Heights Team


0
Student Review: 5 /5
By On 5th February 20

Love staying at The Heights, the staff are really friendly especially sam who has helped me a lot since I have moved in

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Heights, Birmingham
On 28th February 20

Dear Customer,

 

Thank you so much for your review! We are really happy to hear that Sam has been helpful since you have moved in.

If you need further support please come and see us in the reception.

 

Kindest Regards,

The Heights Team


0
Student Review: 4 /5
By On 26th January 20

The staffs are really nice and helpful especially receptionists are all really friendly. I am enjoying my time living in the Heights so far.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Heights, Birmingham
On 27th January 20

Dear Customer,

Thank you for your review, we really appreciate your feedback and we are so happy to hear you are having a great time with us so far!

 

Kind Regards

The Heights Management


0
Student Review: 5 /5
By On 23rd January 20

I absolutely love it here. The management is so friendly and helpful towards the tenants. Great atmosphere! Sam is my favorite person, she is so kind and helpful.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Heights, Birmingham
On 27th January 20

Dear Customer,

 

Thank you so much for your feedback! We are so happy to hear that our team are supporting you and your stay with us at The Heights!

 

Kindest Regards,

The Heights Management


0
Student Review: 3 /5
By On 23rd December 19

My son signed a contract at the Hights accommodation in Aston but for a reason he needed to end the contract. We contacted the Hights they said he needs to find a replacement which he did. The replacement signed the new contract and moved to the room. The Hights needs to refund my son’s first instalment for £ 1600 which they acknowledge but we have not received. Every week my son phones and they say yes you will get the money next week. My son borrowed this money and this issue has put lots and lots of stress on him it is really unfair. Please help

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 14th December 19

my first year in accommodation and I really enjoy it here, the staff are so friendly especially Sam. I have come into the office many times and she has always took the time to move away from her computer and speak to me. So thank you for making this feel like a second home for me.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 14th December 19

Great accomm! Staff a so friendly, especially Hope she’s down to earth and always willing to talk to me and my friends! Has been a good final year.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 11th December 19

Amazing place to stay, Sam is amazing she deserves a raise! Such a great place so happy that I chose to stay here :)

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 11th December 19

Very friendly place Sam is brilliant and soooo helpful when we you have an issue or even if you just want a chat, best place I’ve stayed at

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 11th December 19

Lovely staff, great rooms! 10/10 would recommend to a friend

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 11th December 19

great atmosphere great staff in particular Sam give her a raise.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 28th November 19

Hope is very helpful and is always very welcoming and has a lovely smile. She knows how to make people feel welcome and the Christmas decorations are 10/10.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 26th November 19

The Heights is a wonderful accommodation that is friendly and accommodating, Sam and Hope are super friendly and helpful, great for a chat and happy to help with any issue big or small :)

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 26th November 19

The staff (Sam, Hope and Kay especially) are always so helpful and friendly, always willing to solve problems quickly. They also gave me an advent calender.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 26th November 19

The staff here have been absolute wonderful, with special mention to Hope, K, and Sam who went out of their way to make sure that my flat was perfect after a really stressful time! I would highly recommend this accommodation to anyone who needs friendly staff and a lovely community!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 1 /5
By On 22nd November 19

Not bad place to live. Do not like my door knocked by staff trying to make me book room again, my privacy is important. No more please

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 21st November 19

Good location, faclities and social spaces. Great and helpful staff.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 21st November 19

Really great experience this year, was really helpful in re-rooming me especially Sam who orchestrated my check in and making sure all my requests were taken care of. Do events like Zumba and Yoga, and the gym and social space is really nice and always clean.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 21st November 19

I have a had a great time here so far, the events (especially the bingo( are really good. As well as the staff! Hope and Pav are very helpful, So far this has been a very good experience, I would defo recommend as a first year!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 20th November 19

Value of what you get is amazing, Staff are so helpful, especially Sam, Hope and Pav! Never met so friendly and helpful staff! Would definitely recommend. Already booked for next year 2020/2021!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 20th November 19

I have been living with my friend in a private house but i had to move to student accommodation, after contacting BCU they sent me to The Heights where a lady called Sam managed to book me in and allow me to move in within 1 hour. Great customer service.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 19th November 19

Living in The heights has really been an excellent experience. The staff especially Sam and K has been always so helpful and go out of their way to resolve any issues we might have.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 29th October 19

Hope was very lovely showing me the flat and common rooms. The staff are lovely and very friendly. Great place !

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 18th October 19

i moved into the heights and I was having a few problems with my flat I went to see a lady with blonde hair in reception (Sam I think) today and she sorted out all my issues in 30 minutes and I’m so happy with my new room! Thank you so much for sorting this so quickly

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 24th September 19

I just have to say how dedicated and kind the staff are at the Heights, the manager k and the girl with the braids hope I think, helped me a lot today they sat and spoke to me and gave me reassurance on everything I was worried about especially being away from home for the first time. Great people and are very willing to help

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 14th September 19

I checked in to the heights today and a lovely lady called Sam showed me around. She was so friendly I felt like she was talking to me as a friend she was very genuine and very nice. She told me if I had any issues I could see her and when I came down with a few she solved these for me. Thank you very much Sam you rock.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 14th September 19

HOPE AND SAM ARE THE MOST FRIENDIEST AND DOWN TO EARTH GIRLS IVE MET!! THEY TAKE CARE OF YOU LIKE YOURE THEIR OWN. BEST ASSESTS OF HEIGHTS.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 10th September 19

I just have to how welcoming everyone is here at the Heights, on the day of my check in there was so many goodies on offer. I also spoke to the manager I believe and a girl called hope and she took me to my room and she was so nice and helpful. they where so accommodation they offered to help me move my luggage and gave me free bedding and towels etc, I can’t thank them enough.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 6th September 19

It is one of the greatest student accommodation in Brum in term of value, location and management. Love the reception which are so friendly and cool espically Sam. She is the best.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 3rd September 19

I stayed at the heights for my first year and I really loved it! The staff were so nice, they were always available to help me especially Sam. Any problems I had day or night Sam would help me. Thank you Sam, you are the best! A great team member for student roost x

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 2nd September 19

Loved my stay here, Stayed for an year during my MBA from Aston university. Very helpful and friendly staff. Sam is wonderful and very helpful. Security staff Usman and billy deserve special mention for their support

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st September 19

I came for a viewing with Sam a few months ago and she made my decision to book with The Heights really easy! She has supported me through the booking process and answered all my questions. I am really excited to check in, thank you so much Sam! I cannot wait to meet you!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st September 19

I had a fantastic experience booking accommodation for my son. Sam really went up and beyond her duties to help my son!! I can’t thank her enough!! The accommodation is fantastic, security is great as I feel relaxed that my son is in a safe place. Thank you so much Sam.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 14th August 19

I really loved my stay at The Heights, the social life is really good with the events that they hold throughout the year. I joined the heights quite late during the year and I had many issues which were always resolved by the lovely receptionist (I think her name is Sam). I walk through the office and she’s always smiling ready to help me even if busy and this really made my stay at the heights worth it. Thank you everyone for your support and thank you Sam for everything.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st August 19

good place to stay, gym and common room are great! staff are brilliant Hope and Sam are cool and have always been there either when ive been locked out or need help with printing ect :), the internet isnt that great but that was only issue i had in my time here,

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 1st August 19

I really enjoyed my time at The Heights, the staff were always so friendly. The girl with the different coloured hair who sat behind reception always knew my name and flat number which made my experience really enjoyable! not only that but she would sit and talk to me about my day and I really enjoyed that. Thank you for your support keep going amazing colours with your hair it stands out like your personality!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 1st August 19

The Heights is very good value for money, the rooms are spacious and comfortable. I am new here and everyone seems very nice and willing to help, Hope made sure I had a very nice room as there was issue with my original one to begin with, I have summer stay here and have also booked for Sep too, She also mentioned all the student events that they will be having in the year which I am excited for. Definitely would suggest this place to live.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 31st July 19

I am currently looking for student accommodation and I saw a lady (blonde hair sorry I do not know your name) and although she had finished work she was very happy to stop and help me and she was so energetic and eager I will definitely look at the heights for my stay!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 31st July 19

Absolutely lovely stay, spoke with a lovely lady Sam. Who was always very kind and helpful the whole time I was there no matter how busy I was! Would definitely recommend it to anyone! Thank you Sam!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 31st July 19

I spoke to a Female CSA who was extremely rude to me and had no interest in helping me with my queries but thank god there was a nice one called Sam who actually helped me throughout and was very supportive otherwise I would have left earlier than expected! She has made me feel welcome, it’s just a shame I didn’t get the same reception from the other female.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Heights, Birmingham
On 31st July 19

Dear Customer,

Thank You very much for your valuable feedback. We are extremely sorry that the service you received was not to your satisfactory. We are currently looking into it in order to address the issue and ensure this does not happen again.

Please feel free to pop in at the office should you wish to discuss further.

 

Kind Regards 

The Heights Management


0
Student Review: 4 /5
By On 15th July 19

Really friendly staff. Only here for summer nice size room and bathroom. Kitchen was a mess but staff quick to address it. Overall lovely and would reccomend

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 14th July 19

i put this as a question sorry.. I loved my stay at the heights, so many things changed for the better and I loved the reception staff. Sam was always laughing and smiling when I saw her, she always stopped to speak to me even when she looked busy and I will always remember her kind nature

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 12th July 19

My time at the Heights was amazing, the events as well as the hospitality was without a doubt the most welcoming, the lady behind reception (Hope) was always up for a chat and went above and beyond for me when I was having trouble with a maintenance issuer she made sure it was dealt with promptly, I would definitely recommend this place to say!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 11th July 19

Really helpful and nice Very understanding and caring They have the students best interests at heart Speak to them about issues and they do their best to try and solve it Staying again for the next academic year

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 24th June 19

Really nice accommodation to stay in, staff are really friendly and the social events are amazing. I cannot thank everyone enough for the support provided to me. Sam especially has helped me through some hard times whilst I have been at uni, she has sat down and spoken to me when I was having problems and it really helped. If you stay at the heights you will be well looked after because the staff care about the residents and I honestly cannot thank them enough.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 23rd June 19

Really sad to leave the heights I really enjoyed my stay. The accommodation is good for money and the staff are really nice. I always enjoyed the social events, bingo used to be funny when Sam did them

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 19th June 19

Maintenance are great as long as you go straight to them, sometimes the process of relating information from reception to maintenance either takes a long time or just doesn’t happen at all. Staff are friendly and always on hand to help. Internet can be really bad at times and will just stop working (especially around 2am).

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 3 /5
By On 19th June 19

The showers have no fan so mould builds up unless you clean the whole bathroom everyday. The walls are extremely thin so you can hear everything that’s going on. The “security” doors very rarely worked and you could just walk right in without any one knowing. If you get a room facing into the courtyards you will get very little sunlight if any. The staff were friendly and the maintenance team did seem to fix things after a while.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 4 /5
By On 19th June 19

Overall the place is amazing and the studio’s are the best value for money out of all the student accommodations in the city centre. You won’t find a nicer studio with a full size fridge/freezer, proper kitchen, bathroom etc. The location is perfect and everything was great. The only issues I had were a missing parcel and also a reoccurring issue where maintenance staff kept entering my room without knocking because they weren’t clear that it was a studio. It was a huge problem and I complained so many times but nothing was done and it kept happening. It was horrible because it was a complete invasion of my privacy and a few times I was getting ready to get in the shower when staff would just enter my room. Be aware of that when booking a studio. Also the prices go up every year which I don’t think is very fair considering how expensive it already is.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 17th June 19

My stay at the heights was wonderful and the staff there are so friendly and ready to help with anything you could need at a moments notice, Matt is brilliant at explaining things and handling situations professionally with a friendly attitude so that you don’t feel intimidated or like a nuisance, Sam is really helpful and friendly and helped to make my stay better, all the staff are wonderful to talk to and the social events bring so many people together and help you to meet other people and make friends, the quality of caring from the staff and the effort they put in personally to make the Heights a nice place to live is recognised and appreciated by so many people, thank you and see you again in September :)

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 5th June 19

I cant praise how much value for money this accommodation is, it is in a good location as it located right across from Aston University and a 10 minute walk from Birmingham City University. Also it is a 10 minute walk from the city centre and close to an Aldi. The staff are also very friendly and always there to help. The common room is also very nice and is a good place to meet people and hang around with your friends.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st June 19

The staff are wonderfully friendly and kind. Always happy to help out and have a smile on their face.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st June 19

My name is Aliyah and I have been at the heights since September 2018. I really enjoyed my time at the heights, the rooms are very cosy. The events have been really fun and all free of charge. The reception staff are absolutely amazing and I would like to just say that sam is very friendly and always tries to help me. Sam is the best! I see her everyday on reception and she always smiles and says hello to me. She's a very hard worker, if you have a problem find sam and she will help you, sam is a great member of the team and student roost are lucky to have her! Sam has helped improve my English, if you are international student speak to sam she will show you good English. Sam I will miss you!!!! :(

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st June 19

Fantastic Staff. Easy living. Top notch service.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 1st June 19

The Heights staff are the best, I cut my finger really bad and I was really scared but Sam really looked after me and reassured me. Sam has always gone out of her way to help me from first aid to complaints and I will always appreciate her support. Thank you so much Sam you are the best and I will miss The Heights! x

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 31st May 19

The staff at the heights are outstanding. From helping me find my ideal room, dealing with all my inquiries and difficulties. Especially Sam and Matthew who have gone the extra mile for me during my time there. Truly grateful!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 24th April 19

Staff are always happy to go above and beyond for students. A wide variety of events are held at the social space every week, as well as offering a free gym. Rooms are nice, clean and spacious.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

1
Student Review: 5 /5
By On 23rd April 19

The Heights is great for the events put on and the social spaces and activities available. The management is very good and it’s clear the residents are looked out for. The gym is a great bonus as well as the pool table and study space.

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 16th April 19

great place to stay, the staff and management are always gong above and beyond for us, the events they hold are also a great way to get to know everyone, i love the bingo especially! the gym is great also as it is free for us to used and 24hrs which is ideal, i would highly recommend

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 5 /5
By On 7th March 19

Alot of students are in the same boat asking if halls are worth the extra money to live in.. I had the oppertunity to live in a house and save some money or live back at the heights again. Next year is my 3rd year with the heights. They exeed my expections more and more as time gos on. All the staff are great, and are always happy to help where they can. There is alot of freebies and free events that encourage people to mix and socialise. Whenever something is broken it gets fixed really quickly. And the cleaners really do a great job in the kitchens. I definatly think its worth the bit of extra money because it is so close and conveniant to uni (bcu & aston). The staff are not afriad to be friendly and down to earth, i love that i have built a connection with them and i will always speak highly of the heights. Thank you for a happy home!

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited

0
Student Review: 2 /5
By On 6th June 17

Really disappointed with the accommodation, overpriced for damp rooms rodents in kitchens, constant maintenence issues, no security with doors and rude staff. However the accommodation had recently changed ownership and is now run by derwent students and things seem tof have improved through my last couple of weeks here

Value for money
Location
Property management
Cleaning
Social spaces
Social experience
Internet / Wifi
All reviews are the views of StudentCrowd members, not of StudentCrowd Limited
Reply from The Heights, Birmingham
On 28th January 19

Dear student,

Thank you for your review. It is very constructive and certainly allows us to focus on areas of improvemnt. We are delighted to announce that we are now Student Roost and moved away form both Unite and Derwent Students. We are a very exciting brand new copmany that has invested healily in The Heights. In the summer of 2018 we spent a lot of time and money on a brand new social space, reception and fitness studio/gym. Into this space we have introduced free to play pool, football table and a playstation with a selction of games and many board games. We have a mixture of great social and study spaces, both allowing you to study with friends or relax and hang out. We have introduced a three man maintenace team that will fix all maintenace issues on the same day. The friendly 24 hour security are all new to Student Roost and have certainly helped with out desired 24 hour consistent service. 

I appriciate the time you took to write a review, its always great to receive feedback. We know you have now moved onto pastures new but if you are ever in Birmingham please feel free to pop in and say hello. 

Many Thanks,

Property Manager

Matthew Hannah

Student Roost


Considering The Heights, Birmingham?

We love helping people make the best decisions about University life.
We love helping people make the best decisions about University life.

Keep reading...

Join StudentCrowd for Unlimited Access, to Write Reviews and Help Students.

We'll send you an email so that you can verify your free account.

By joining you agree to our T's and C's. We're committed to protecting your privacy.
Thanks for the feedback!
StudentCrowd is free to use, but in order to report, vote, and leave reviews, you need to create a free account.
Thanks for the feedback!
StudentCrowd is free to use, but in order to vote, comment, and leave reviews, you need to create a free account.